I've had a chance to work with Adam recently and it's been a Grade A experience all around. He is…read morevery knowledgeable and responsive.

I really enjoy working with Steve and his staff. Kim is great! They are always very responsive…read morewhen I have a question or need to have clarification on my coverage. Great job everyone!

We just had a satisfying phone call with Craig. All our questions (yes, ALL) were answered quickly,…read moreand the answers were better than expected. We'll be saving a lot of money, getting full coverage, and simplifying billing. Excellent.

Craig is the professional with a personality. Always great to work with. 20 years he's been my…read moreagent, let's hope for 20 more!

Michael and his team are the best in the business. I've been a customer for the last 5 years. The…read morepricing and customer service is top notch. I couldn't ask for a better insurance agent to do business with.

Terrible service, vey unprofessional, I called the office and the Branch Manager Pam sent me to the…read moreservice representative Lizbeth which argued instead of making things right, I requested to ask to the owner of the franchised and they said he was on vacation and could not get back to me until a few weeks, they said "we are here for you" no way, safe yourself trouble and just go somewhere else to take care of your family, home and cars.

If you are looking for an agent who always gets back to you and follows up when they say they…read morewill... If you are looking for an agent who knows their stuff and can answer your claims questions promptly and thoroughly... If you are looking for an agent who admits when they don't have the answers but it's more than willing to do the work to get them for you.. And, if you are looking for an agent who has your back and will work hard to protect your interests and property - Jason Dederich and his team are the agents you need! I have been with them for a decade and kept them even after moving 90 minutes away because I know they will always return my calls and emails so I don't need to be concerned with the ability to travel to their office. 10/10 recommend for service, knowledge, and trustworthiness.

Went in and spent several hours (between two different days) speaking with Mr. Dederich on…read moreswitching over our 'family package' HOME and AUTO insurance from American Family Insurance to State Farm in West Chicago. Jason went over every detail with us, which included a very minor fender-bender which my mother was involved in in February 2014. The accident was so minor that no police reports were filed nor no "fault" was determined for either party. The damage to our car was very minimal, but yes, our insurance did pick up the repair cost. We have ALL PRINTOUTS from these discussions with Jason and his other staff - he was fully aware of this event, and he told us his numbers and quote were still 'solid'. Jason gave us our rates, which actually seemed too good to be true - they were VERY reasonable. They were much lower - compared to our previous insurer - for almost everything. Again - he stated to us that these indeed were the correct numbers and prices, so naturally we all agreed to them. * We must also mention that @ two weeks previous, one of the other office staffers from this location gave us the SAME EXACT rates on paper. Hence, why we eventually set up an official appointment and met with Jason in person to 'confirm' those rates. This should disprove any notion that we just walked into the office on a whim, and were quickly given "ball park estimates." The following day (the same day we had scheduled to walk in our check to Jason), he left us a message on our answering machine stating that "he had made a mistake" and that our rates were all now magically going to cost more due to this small accident in February. Surprisingly, the rates for EVERYTHING ELSE (3 of the 4 other cars, AND including our homeowner's insurance) seemed to also be higher. Normally, we would understand higher rates might be the norm for just the automobile that was involved in an accident, but everything else - including the home rates?? We must stress again that Jason was fully aware of the small car accident just two days previous and he basically said verbatim "that would not make a difference" and we had the printouts to prove these quotes and numbers. Jason now said that he was sorry, but the rates he had promised us were no longer valid "because of the car accident." We also noticed that our homeowner's insurance deductible - which previously was set at $1000, had mysteriously been changed to $1800. Of course, homeowners rates obviously are in no relation (and shouldn't be) to automobile rates and the small fender-bender mentioned above. Not only that, but the new rate for the 'higher deductible' plan was now MORE money than our previous insurer? A. Who toyed with these settings, and B. why would the rate be more for a higher deductible? Whether this was an honest mistake by Mr. Dederich or the age old salesman "bait and switch" tactic really doesn't matter - this was not good business etiquette and State Farm lost a substantial client in us. What probably concerned us the most was that Jason seemed to not even care about the lost business opportunity - if it was an honest mistake, he made no attempt to even say, "hey look guys, what can we do to at least try and get/keep your business?". Based on all of this - we cannot recommend this State Farm, and this is nothing personal towards Jason. A place that turns down business of a client for 5 cars and homeowner's insurance? That's a pretty good customer you'd want to try and keep in the door, you'd think. We must mention that we would have been - OVERALL - saving @ $20 with the new rates from this State Farm (only 1 of the 4 cars was still a bit cheaper) - but that's a far cry from the near $200 savings we were originally quoted. However, based on everything that transpired and the fact that we had near impeccable service from our American Family Insurance for 4+ years - we feel it is worth the extra $20 to just stay with them - and have peace of mind. ** (We have changed our review from 1-star to 2-stars, because of Jason's reply which seemed sincere. We try to be fair and forgiving people, and we accept his apology, as again this was never anything 'personal' towards Jason.. However, please still heed the above information, as that still remains accurate.)

I have had jeff as my agent for several years now and couldn't be happier. Everyone at the office…read moreis extremely helpful and knowledgeable. Definitely would recommend him to friends/family.

What can I say about this Agency ? Plenty ! I was a longtime ( Since I was 18 and I am now…read moreapproaching 60 ) customer of one of the big insurance companies and it just seemed that all they were interested in was taking my money , just by chance my youngest son told me to go over and visit with Jeff Wilcox & Christina Soto . BOY am I glad that I did , I am tickled pink with these folks , excellent service , great attitude and I saved some money as well . Every time I have a question or need to understand my policy I get fast a response right away . I highly recommend you give these fine folks a call !

Victor is the best of the best. I've had many agents; Victor is a clear cut above. Great educator,…read moreextremely trustworthy. He goes through things in intricate detail most other agents will miss. Thank you!

Jason is an exceptional insurance agent! I have been a client for the last several years for my…read morehome and auto. What sets him apart is his ethics, thorough knowledge, and honest recommendations! He will never sell you a policy or a rider that you do not need, but will make the suggestions and clearly explain your alternatives. He makes insurance easy!