Two stars simply because the bounce house was clean and well kept. HOWEVER, the entire experience was terrible. We booked the bounce house and paid IN FULL on 10/1/24 for Sunday 10/13/24 for 12:00p-7:00p. We received email confirmation at booking and then a confirmation on 10/12 reminding us about our rental. 12:05 on 10/13 I realized they weren't here and no one had contacted me. I called multiple times and sent texts to the number listed and no one was answering me. 12:37 I sent them a message on Facebook and got a reply that the owner is running to the shop to grab the work phone, (Considering you allow Sunday deliveries, why would you not have your work phone on you????) 1:00 - I messaged again and asked if someone was going to call me, they said they can't call me but to call them again. Once on the phone he stated that he was so sorry, they were having issues and had no info for any deliveries for the day - (that isn't an excuse to just not deliver and very unorganized.) He told me he was so sorry and that they would be there at 2:00PM and offered a FULL REFUND for being so late. But once I told him the party wasn't until 3:00 he took that as he wasn't late and everything would be fine... The booking was for 12-7 so 2:00 or 2:45 when he actually showed up was very late, the party time is irrelevant to him. The bounce house was not delivered until 2:45PM - 15 minutes before the party started and after set up the owner gave me a stack of business cards and asked me to promote his business. Extremely rude and unprofessional considering I was in a pure panic the entire day thinking we would have no bounce house for my son's party. The owner believes that because he is allowing us to keep the bounce house until today (no use the kids aren't home anymore) and because he was here before the party started (only 15 minutes so cutting it very close) that we are now only getting less than a 50% refund for the inconvenience. We had to jump through hoops to even get ahold of them (I truly believe it would have never been delivered if I wouldn't gave gotten ahold of then on Facebook because they didn't have the phone with them) and the bounce house was delivered 3 hours late. We are very disappointed and not only will not be sharing those business cards but will never use them again. Terrible experience all around. read more