My experience with Molly Maid was poor from the start, which really should have clued me in…read more When Baby Yelp was born, my lovely mother gave me the gift of getting a cleaner for a couple of months while I got on my feet. So, I contacted Molly Maid as I knew someone else who used them. First, I had to chase for a response. I emailed and phoned and finally contacted head office before getting a response. The owner then came to my house to quote. He gave me a great pitch about the company, took loads of notes, and when he left I was looking forward to my clean. But then the clean itself was a nightmare to schedule, with it cancelled at the last minute due to staff sickness. To his credit, the owner gave me a discount on my rescheduled clean to make up for the inconvenience. Clean day comes and I was underwhelmed. This was an initial "deep clean" for something in the region of £130 (two people working about 3-3.5 hours) and it was no better than I could have done myself. Even my blinds were left dusty. The less experienced member of the team also knocked a family decoration/heirloom off a shelf, breaking it (I was there when it fell but she picked it up quickly and I didn't want to embarrass her by checking it over in front of her so I didn't notice until much later). Underwhelmed, when the cleaners asked if I would be continuing with the service for the future, I said no, this would be a one off. I had previously planned on this being a monthly clean and had corresponded with the owner to this effect but never received a response to my date suggestions or a follow up after the clean that I assumed they weren't interested in a monthly clean and didn't pursue it. Fast forward to a month later and I got a phone call wanting to narrow down arrival time for the next day. I felt the whole operation was poorly run, with cleaners who weren't necessarily terribly excellent at their jobs.

I had a very poor experience...and that's putting it mildly. I had been booked for a clean on a…read moreTuesday morning. I took the day off, stayed home, moved my schedule around to accommodate.....and no one showed. No calls, no emails, no texts...just nothing.

Great service, professional and efficient job. They were a pleasure to work with and knew what they…read morewere doing. Would highly recommend.

I highly recommend the cleaning services provided by this company. The cleaners are excellent,…read morefriendly, and professional, and the management of the services is great. It's the best cleaning service I've ever used.

My husband put in an expensive velvet dress to the Straiton Edinburgh branch. On checking the dress…read morethe woman pointed out some stains and that the hem was down. My husband agreed these and paid for a dry clean and for the hem to be put up. On getting the dress back there was a clear iron mark on the back of it. On returning it was denied that an iron had been anywhere near the dress. Latterly one of the ladies in the shop admitted that a trainee had worked on the dress but had been closely supervised. The impression my husband got was that they couldn't do anything to help and frankly they couldn't have cared less. Asked that we wait for the woman who took the dress in to be back at work. Given the intransigence experienced, there was no point to that. People in these jobs should care about people having a great service, they don't. Avoid this firm if you can. We certainly won't be back. Disgraceful service.

I dropped off 4 days worth of clothes to be washed and told them I needed them the next morning as…read moreI was flying out. When I showed up the next morning they had just started them in the wash. I nearly missed my flight waiting for them and took my clothes away damp when I had to leave. The people working were indifferent at best. I'm n top of that it cost 30 pounds! If your from out of town STAY AWAY!! You wii be over charged and you will be greatly disappointed.

Well... I've "booked a cleaner" through their website twice now and never heard back…read more The site however, is well laid out... if it worked... and the sun is shining today, so I bumped it to a second star. But after two failed attempts, i'm heading elsewhere. Le sigh.

From the owner: Superior quality domestic services at very competitive rates in Edinburgh. Our standard cleaning…read moreincludes everything you would expect from the highest professional cleaning company's. We offer a variety of services that will fit your needs and budget with no minimum contract term or hidden costs. Our cleaning solution include regular home cleaning, one-off house cleaning, after party cleaning or exclusive spring cleaning. Our experienced and reliable house cleaning staff is always ready to clean your home from top to bottom. We are working seven days a week with no extra charge for weekends.

Chemdry have made my carpets and rugs look like new, even my light beige stair carpet that has…read moremuddy shoes being constantly trampled over it! Carpets dried fast too. Have also had my sofas, leather and fabric cleaned of all my children's yoghurt, chocolate and juice stains! John provides a very reliable, reasonable and friendly service, highly recommend to anyone.

From the owner: Carpet Cleaning, Rug Cleaning, Upholstery Cleaning, Stain Removal, Leather Cleaning And Protecting,…read moreCarpet And Upholstery Stain Protection, Domestic Stain-Removal Specialists, Upholstery Cleaners, Domestic & Commercial Cleaning, Domestic & Commercial Upholstery