My experience with Molly Maid was poor from the start, which really should have clued me in.
When Baby Yelp was born, my lovely mother gave me the gift of getting a cleaner for a couple of months while I got on my feet. So, I contacted Molly Maid as I knew someone else who used them. First, I had to chase for a response. I emailed and phoned and finally contacted head office before getting a response. The owner then came to my house to quote. He gave me a great pitch about the company, took loads of notes, and when he left I was looking forward to my clean. But then the clean itself was a nightmare to schedule, with it cancelled at the last minute due to staff sickness. To his credit, the owner gave me a discount on my rescheduled clean to make up for the inconvenience.
Clean day comes and I was underwhelmed. This was an initial "deep clean" for something in the region of £130 (two people working about 3-3.5 hours) and it was no better than I could have done myself. Even my blinds were left dusty. The less experienced member of the team also knocked a family decoration/heirloom off a shelf, breaking it (I was there when it fell but she picked it up quickly and I didn't want to embarrass her by checking it over in front of her so I didn't notice until much later).
Underwhelmed, when the cleaners asked if I would be continuing with the service for the future, I said no, this would be a one off.
I had previously planned on this being a monthly clean and had corresponded with the owner to this effect but never received a response to my date suggestions or a follow up after the clean that I assumed they weren't interested in a monthly clean and didn't pursue it.
Fast forward to a month later and I got a phone call wanting to narrow down arrival time for the next day.
I felt the whole operation was poorly run, with cleaners who weren't necessarily terribly excellent at their jobs. read more
