My husband was provided with physical and occupational therapy at home following open heart surgery…read moreby our health insurance provider twice a week for six weeks. I can't say enough good things about the quality of care and service we got from our Human Touch therapists. Both the PT and OT were so kind, professional, knowledgeable and helpful. They arranged appointments around OUR schedule and then kept appointments ON TIME. They gave us tons of information about the symptoms my husband was experiencing and what to expect in terms of improvement. They measured his baseline and we were able to see how he got better over time thanks to their help. I can highly recommend this company as I can imagine they have other equally good therapists in their employ.

In the on-going saga that my medical issues have become, I have once again needed services from a…read morehome health agency. From the beginning, Actual Care has been fantastic. The regular nurse really cares about my situation and has helped advocate for doctors to get things done when I'm not being listened to. I have not been restricted to my home and unable to leave as I was with the other agency, and this group does not care if I continue to see my regular physicians. The group has understood that I needed to work, which results in some late hours, but they have also been flexible enough to let me meet up with a friend from out of town that I do not get to see very often. When you are sick, little things like going out with friends or being able to work make a huge difference in mental health. I am always able to reach the nurse who comes to my home when there is an issue, and she has come to my house a few times that she wasn't scheduled because the bandages leaked or came apart. I think, most importantly, the company listens to me and follows orders from the doctor. I have needed their services 3 times since November 2011, and chosen to go back to Actual Care each time. I have also recommended them to the doctor's offices and will continue to do so.

My spouse has been going to Dr. Balint for years. Fortunately we found him after years of bad…read moredoctors - the previous one actually made the condition worse. He's caring and well-informed about the latest research since we hope to fix the problem rather than just manage the pain. His PA, Deb, is amazing as well. She treated my spouse with respect and caring from the initial visit. They take the time you need and are truly dedicated to easing chronic pain. They've been responsive in urgent situations and work to find the right combination of treatments. The only thing we wish was better was the average wait times although yesterday we were seen immediately. But we'd rather wait longer to get the time we need.

On Thursday December 24th I had an appointment with Dr. Balint for the second time. After waiting…read morein the reception area, I was called by one of the nurses I guess who works there (an Asian Lady, no disrespect I do not know the name). She responded my greeting by a quick and dry hello (no smile whatsoever) and placed me in one of the rooms and left the room by saying Dr. Balint will be with you shortly. She did not asked any questions about how I was doing, also didn't even bother to check my blood pressure. Please keep in mind that I am a diabetic patient with high blood pressure. I waited for a long time in the other room and finally Dr. Balint came to the room. No handshake or warm greeting, didn't even bother to ask how I felt after receiving the first injection. After briefly sharing his opinion in regards to my latest MRI, invited me to the room that I would receive my second set of injections. Once again I bumped into the same nurse. For some unknown reason I had trouble walking and felt so weak in my both legs. They were both shaking and had trouble carrying my weight. The nurse didn't ask if I am ok knowing that was not my normal walk. Did not offer any help and just asked me to lay down on the bed and get ready for the injection. Shortly after that Dr. Balint with another lady walked into the room and started prepping me for the injections. These time both injections were extremely painful to the point that I couldn't stop crying and had trouble catching my breath while trying my best not to move. The entire time three of them were having a conversation about some event and once in awhile Dr. Balint was giving a short explanation about my injection. Not even once one of them asked me if I am ok and did not bother to check on me. Even after the injection was over all Dr. Balint said was he needs to do the next session within a month and left the room. Did not even to bother to say bye or ask me if I am ok (keep in mind that my tears were still coming down due to the pain as well as getting emotional due to being extremely upset for being treated so poorly). After Dr. Balint left the room once again I was alone with the same Asian nurse trying to get dressed and again no words whatsoever. Once again she didn't bother to ask if I am ok. I was so upset and disappointed with my experience that I could not wait to leave the office. Usually patient suppose to wait 20 minutes after the shot at the office in case of any reaction. I could not even do that. I had to leave and for sure I will never return back to that place. Is this the way a patient should be treated by the doctor or the other care giver at the doctor office? What has happened to customer service? Was I wrong to get so upset. Please keep in mind that as soon as I got home I had to check my blood pressure and my blood pressure was 160 over 98 which was extremely high. Anytime I went to any doctor's office or any clinic they always first check patient's blood pressure, don't you think the nurse should have done that as well?

We have worked with Independent You for close to four years now and expect many more years of…read moreservice. They always strive to assign caregivers that are absolutely compatible with their clients. Mary Beth and Jo Anne are quick to resolve issues. Their scheduler, Ruth, is sensitive to the client needs. Their accounting is spot on and their references to outside services that maybe required are definitely high quality. If you have any questions about their quality, I welcome your direct messaging.

My elderly parents live in Centreville, while I'm out in California, and as my father's dementia…read moreincreased, I was afraid that I wouldn't be able to find the right kind of care to keep both him and Mom at home. But then I found Independent You. Independent You has been so terrific with finding the right carers, responding quickly to any problems, and working with me while I'm on the other side of the country, that I can't imagine how their service could be any better. From the first meeting and establishment of the care plan for my father, I knew I was in capable, professional hands, and so their services have proved so far. Dad has been thriving under their care, and I have especially appreciated their efforts to make sure we have the same set of rotating carers, which I know has been difficult during Covid times. Having Independent You's assistance for my parents has made it easier for me to sleep at night - at last!

DO NOT rely on this agency for quality care or consistent coverage for someone you love. My only…read moreregret is not writing this review sooner to warn families but it has taken about a month to recover. We hired them earlier this year and went through 3 caregivers in 3 months, finally deciding to terminate the agency after the last caregiver quit their agency because they weren't giving her enough hours (which they tried to pin on us). They have a major employee retention problem and I do not believe they properly vet their employees before hiring them (i.e. no background check, in-person meetings or calling references before they send them to clients' homes). We dealt with significant difficulties, including: (1) inexperienced and unprofessional caregivers; (2) caregivers showing up late for shifts or not showing up for shifts at all; (3) unprofessional administrative staff who are terrible communicators -- one would call both caregivers and clients multiple times in a day without leaving voice-mails and when I decided to terminate after citing problems with their agency he sent me a response that he thought their agency was "perfect"; and (4) the agency's inability to find coverage for shifts or replacement caregivers when there's an issue.

I contacted a number of home care agencies for my father's home care. We settled on Nurse next Door…read moreNorthern Virginia.The person that cared for my father was kind, caring, competent and professional. We couldn't have asked for better.

Adult Companion Care (ACC) provided seamless professional, reliable, loving, and personal home care…read moreservices for our family at a time when we needed support. Within one hour of a late night online request for help (for our 92 year old father) from various agencies, a personal response (rather than computer generated) came in from Jim Lindsey (President/CEO) who suggested connecting by the phone the following day; that conversation the next day was the second huge encouragement for us as we sensed genuine interest, empathy, concern and understanding of our situation. He set up an initial home visit assessment/evaluation, and this turned out to be a wonderful experience because there was no sense of feeling rushed or pressed. In addition, everything was clear and transparent. Afterwards, we had some weeks before our need for in-home care, but we could call ACC at any point before services to have additional questions answered or to update needs or changes. From speaking to various team members, it was clear that this company worked as a respectful and well-coordinated "family". Our close-knit family is very involved in the care of our 92-year-old father, who has a good number of chronic conditions and medical/health issues that need to be understood in order to care for him properly. Complete and careful body care/hygiene, good nutrition and prevention of illness or other conditions were important for us in our short-term need for services, but much more of our concern was our father's mental health and sense of feeling secure and understood by someone outside of the home. Our mother, 88, who did not herself need physical services, nonetheless, needed someone who could reassure her and who would be sensitive emotionally to both of them, in addition to doing things she could not do for my father that required special skills. From the first time we met Fatmata, the certified nursing assistant assigned by ACC, we were immediately impressed and reassured. She was a perfect fit for us, and my mother shared that it was like having one of her daughters around. We are four sisters and one brother who provide care for our parents. In other words, the caregiver needed to fill in for over a week and take care of a man who was under the observation and love of many family members. In ACC's complimentary hour of orientation/training, the daughter, who is a nurse, was impressed by Fatmata's manner as she was exceptionally intuitive, observant, and attentive with a high level of sensitivity and compassion. Although there was some initial adjustment for my father because he was missing his regular daily caregivers, after a couple of days, he was genuinely thanking Fatmata for her help. We are deeply grateful for Adult Companion Care and their dedication, personal care, and willingness to work with us to find the best support for our father so that he could remain comfortable and safe at home. With heartfelt thanks, the Duerbecks, Macks, Greenes, Olsens, and Swailes.

After working with Adventist, Visiting Angels, Synergy, and Right at Home, ACC Family was a breath…read moreof fresh air. The schedulers are incredibly patient, kind, and HONEST about what they can and can't do, which was such a big change. They also have some truly world class caregivers. There were some bad ones too, but in the end there were two people (Queen and Libby) who were simply incredible and were such a blessing to have caring for Mom. They have a relatively small pool of staff who can do lifting / transferring, but the ones they have are mostly good. They definitely tried to match our needs with their people, and as we provided feedback the matches got much better. They didn't have enough staff to provide full 24/7 care but worked with me as I filled the gaps with private folks. When they saw a snowstorm coming they would plan to have someone stay there for 2-3 days to prevent caregivers from not showing up due to bad road conditions. I have to subtract one star just for some of the bad caregiver experiences, and because billing turned out to be a bigger hassle with them than with other companies, but if I had to recommend a home care company in the DC area to someone else, it would without question be this one.

It isn't often that I have an opportunity to write a sincere appreciation and thanks for…read moreoutstanding services! However, Virginia Home Care Services has given me reason to do so! Virginia Home Care Services is one of the best in their industry with countless outstanding aids and physical therapist! They are attentive and responsive to not just the needs of the family but more importantly, ensuring the patience has the right aid to meet their healthcare needs. You can imagine after a major stoke - the needs of my mother being many! However, Virginia Home Care Services met the challenge with several aids conducive to my mother's personality and new life changes. This was extremely important! They held my mother's hand every step of the way! They accompanied her to appointments and provided the necessary reassurance that everything would be ok! From Lovia, Reighn, Sophie, and Hannah (physical therapist) and others interaction with my mother, she's happier, more conversational, and motivated to reach and surpass all goals. More importantly, my mother considers them family and as she says it best, "I love you" . And you know what, I couldn't be more appreciative! This Agency and their employees - including back office administrative staff are phenomenal! Saiid - the owner is always readily available and responsive (I mean like within minutes or the hour, literally) I say all this to say, if you are considering a home healthcare agency for your dear loved ones, I HIGHLY RECOMMEND VIRGINIA HOME CARE SERVICES! They are beyond exceptional! -- Tanya T.

My biggest concern is PRIVACY…read more It is extremely concerning that some of their employees (at least one that I know of for certain) seem to think nothing of sharing clients' personal information, photos, and even details of their homes and property on social media. This is a serious violation of privacy and raises significant safety concerns. I have proof, just look on Facebook. There are far too many instances of private photos and information being shared by one of their employees. I also find it concerning that this employee appears to enjoy receiving gifts from clients and then posting about them on social media. Regardless of the quality of care they provide, clients' privacy, dignity, and safety should always come first. This behavior is unacceptable and needs to stop.

First of all everyone I met working for Exceptional Home Care are very friendly and very…read moreknowledgeable. They are experienced, they care and they are helpful. My sister is getting eye surgery for cataracts soon, and the staff is able to take her to her appointments AND do the necessary care in the home and shopping. They are wonderful people!

When my Dad was sick, we had a series of home health care workers taking care of him. One or two…read morewere wonderful, most were somewhat less so. I wish we had known about Exceptional Home Care then! Genet Bersoma, the owner, makes sure that each person she sends to my Mom's house is a caring, careful, professional care giver. We find her employees entirely trustworthy about showing up and taking care of business while they are there.