I loved they showed up with no mask and did not do the job- the tech quoted 175 for a year contract…read more, 87 dollars a pound for 1 pound of Freon aNd 97 to check a leak. Not quote was given and nothing works. I said I'm happy to pay for the Freon and the leak test but not for a contract that was not used or would be used because nothing was fixed- I tried to get Rodger to come by but he wanted to charge me again for coming back out. I would highly recommend not using these folks for any service- anyway I'm out over 300 dollars to be told I have a leak and nothing works- I knew that when I called these people. Amazing to me you try and use a local guy and they are trying to live off of 300 dollar scams. Maybe they have been In business a little to long- the tech had only been with them a month and Was not a happy person- now I know why Rodger. I was just trying to get a new system and a quote in a timely manner. What a scam. James P Willis

We called Alden (for the first time ever) on Friday, December 22nd to come out and look at our hvac…read moresystem (which had stopped coming on earlier that morning). Alden was very responsive and had someone there within 2 hours. After spending about 30 minutes diagnosing the issue, the Tech said that there was a loose wire going to the thermostat. He (apparently) fixed the loose wire (the heating had finally come on). He then offered to sell us a Service Contract on our overall hvac system. We declined. He went to prepare his invoice for today's repair of the loose wire. Alden charged us $89.00 for the service call and an additional $69.00 for repairing the loose wire. A few days later (this morning) the hvac system stopped working again (it was acting the exact same way it was the prior morning). We contacted Alden again and they sent the same tech (along with what appeared as a more senior tech along with him). They determined that the thermostat itself now needed to be replaced. Alden quoted us $377.00 to replace a (readily available) $30.00 thermostat. Alden made no mention to provide an explanation why it was going to cost $377.00 to replace a $30.00 thermostat ($377.00 is higher than any cost-range estimate that you can find online - the actual time to replace a thermostat is around 30 minutes). Alden also offered no reasoning or explanation why we wouldn't be due some credit for the $158.00 we just spent with them for repairing a "loose wire" just a few days earlier. If you add it all up, Alden must have thought it was reasonable to charge us a total of $535.00 (over two visit for what ended up being a bad thermostat. We are reasonable people and do not mind paying for good service. In this case though, either Alden doesn't care about what their customers think of them or Alden isn't fully aware of how any of this looks from the customer's point of view. The service techs offered no logic or reasoning whatsoever why we should pay the full charge from the "loose wire" repair PLUS pay an unreasonably high $377.00 charge to replace a simple thermostat. We are writing this just to warn people about the potential pitfalls of working with Alden. Update: 12/26/2017 @ 1:56 pm We just had an independent hvac repair technician come out (we called him after I replaced the thermostat myself). I replaced the thermostat myself (which Alden said was bad and needed to be replaced) - i bought one at Home Depot for $24.95 plus tax and it took me about 35 minutes to replace it. However, replacing the thermostat did not change anything - the hvac still didn't come on. The independent hvac tech came out and identified that the AC drainage overflow safety switch was what was causing the hvac to not turn on. He bypassed it for today and will come out to replace that tomorrow. His service charge was $39.00. He also indicated that if the thermostat was actually bad (which it wasn't) it shouldn't have cost more than around $155.00 to replace the thermostat (that Alden wanted to replace for $377.00). Buyer beware. Also, I will happily recommend the independent hvac tech (after he is finished successfully replacing our AC drain safety relay). Thanks, David

I recently called Go West after hours. They came the very next morning! I'd used them in the past…read moreand they remembered me. They know what they are doing and help you to understand why your A/C isn't working and how to prevent things from going wrong in the future. They are trustworthy and what I consider to be good people. I'll call them again when my A/C acts up because this is Texas.

I had a recurring problem with the drain line setting clogged caused water to run from the air…read morehandler system. I have had several A/C & Heating company's charge me ridiculous prices for a temporary fix. Today, I truly believe the level of honesty Ty provided and the solution finally feels like we found the root cause of the problem. I appreciate him being prompt and through but he didn't they to take advantage or find something to up sell! Thank you and I know who has all of my future business! Thank God for you and your company.

I have used plenty of home service companies. Pretty Cool AC has been the most thorough and honest…read morecompany I have worked with, ever. I have used Pretty Cool AC on two separate occasions. Trey was my tech both times. Knowledgeable, honest, friendly. Pretty Cool AC serviced my units in Rowlett, Texas in a very timely manner at a very valuable price. Hardworking & Honest business is a rarity these days. Pretty Cool AC is a gem and I cannot recommend them enough. Thank you.

I had Joseph check my AC system, he came out twice because the issue came back after the 1st visitread more

I called them when I had an Av unit down in my house while away for an extended period of time…read more the first 3 companies told me I need a new unit and that my warranty had expired. one company quoted 27k for a new unit. called Fort Worth. Heat and air. they came out the following day, confirmed the unit was under warranty. explained the repair needed and pros and cons of repair Va replace. ordered the part, fixed the unit and even came back when additional adjustments were needed. problem solved under 2k. Mike and team are great, honest, knowledgeable people. look no further!

I had a drain problem with the HVAC unit in the attic, the company that installed it didn't do it…read moreproperly. I called and Greg got me scheduled for service the next day. Luis and Philip came out and got the problem fixed quickly and at a reasonable price. They explained what the problem was and what it would take to fix it. It's comforting to have skilled technicians work on my system. Dealing with great people makes the problem a lot less painful.

Customer service is good but the prices are ridiculously high. Their tech was in our facility for…read more30 minutes and we got billed for 1.75 hours at $150 per hour, plus fuel charge plus misc supply charge - appallingly ridiculous. This was just to diagnose and the quote we received was 3 times higher than competitors. Their time begins from the time the tech starts driving from the previous customer and he charges for calling around for the parts.

Man this company is off the chain! Customer service is outstanding! I was able chat with a rep…read moreonline who called the company for me directly while I was on the phone at 7:30am on a Saturday! The tech Eli called me and educated me on the phone plus explained to me the charges. He showed up exactly when he said about 30-45 min after our conversation. He walked with me and explained everything about my unit and showed me exactly what the problem was. Gave me different opinions and was very honest about the work! DO NOT CALL ANYONE ELSE IF YOU WANT QUALITY WORK AND QUALITY SERVICE!!!

A young, not very experienced "technician" performed a $9 annual A/C tune-up (Home Depot Christmas…read morespecial). Since it was cold in January, the refrigerant "fail" could have been caused by a malfunctioning part and NOT a LEAK. I was quoted a RIDICULOUSLY HIGH $1,200 for a Dye Leak search (plus $380 for a refrigerant recharge and balance). [To exacerbate what I believe is dishonest business practices, they quoted me $626 for a Surge Protector (Condenser Only) and $1,170 for the Condenser and Air Handler!! The problem is I have a WHOLE HOUSE surge protector that I paid about $100 and had a handyman install in less than 15 minutes!! The surge protector is visible when looking at my outside electric meter...hooked up on the bottom of the electric panel.] When Florida Breeze came out in Feb., they indicated because it was too cold, any testing on my Variable Speed Heat Pump unit could be tricked/influenced by the weather and provide a misdiagnosis. When Florida Breeze tested on April 2nd, they determined there was a defective part that was preventing the refrigerant from flowing through the unit. They ordered the part. (They also said it would be less than $500 for a dye leak search and refrigerant.)

I personally have used this company for years. I also have recommended them to my neighbors. First,…read morehe is up front. None of the A/C company BS when it comes to quoting. Second, he is always fair. His prices are on the lower spectrum of many others. FINALLY, he knows his A/C's. We gave a end result and he fulfilled it. No BS.....pure hard work on his account. Bill is upfront, knowledgeable and selfless. If he can help prior to him showing up he will. I HAVE AND TOTALLY WILL USE HIM AGAIN.

Chris Cleveland has serviced several of our AC units over the years. He is always good, timely, and…read moreefficient. I trust Chris to do a great job and not oversell what might be needed. I had him work on a family member's AC unit after another company made two visits and didn't fix it. Chris had it going and cooling right away. Chris is one of those genuinely nice guys that does excellent work with a pleasant spirit. I trust him completely.

A/C went out yesterday and I called Chris. He came out first thing this morning and fixed it. I…read morereally appreciated his rapid response since it may be up to 110 degrees today. I had the same excellent service from him 3 years ago during a hot spell. I have complete confidence in Chris being honest and knowledgeable, and having reasonable charges.

Sheryl, Randy, Rupert and all his staff were wonderful working with…read more They installed a new central heat. Working Great. Thank you all.

OUTSTANDING CUSTOMER SERVICE! My mom's heater went out recently and we reached out to Conover…read moreHeating and Air. Rupert immediately came out to see if there was anything he can do. Due to the age of the unit, sadly, it wasn't worth fixing it and the a/c's freon is no longer produced. The only option was a whole new unit, which we knew we would eventually have to replace it. Rupert went above and beyond to keep me up to date throughout the whole process, answering all our questions and listening to our concerns. Today, they installed my mom's new units and we are beyond grateful for their professionalism throughout the installation process. We highly recommend them for your heating and cooling needs. THANK YOU CONOVER HEATING AND AIR!!