Run, run like hell. Biggest scammer to sell your home. Mike Robinson never went into my home, low…read moreballed my home price for his own benefit ( his daughter). He lied to my tenants, me and my property management. Fortunately I found he didn't comply with the contract and got out, I went to another company and they sold it for almost $200 thousand more. He's a Lounge Luzard, tells you stories to scare you.! Run he's not honest. I'd give a negative 10

We purchased a house from Steven Mueller, one of the agents at Broadmoor. The property that Steven…read morewas selling was a flip. After we moved in, we discovered that not only the person who flipped the home cut a lot of corners, but installations were done improperly to such an extent that they should have never passed inspection. For example, there was no hot mop under the tiles in the showers; instead of having the debris carried away, it was buried in the backyard (for all we know, under our grass there could be asbestos or lead;) and every upgrade that we set out to do, had run into structural problems, foundational issues that were caused during the flip by cutting corners. Broadmoor Realty is aware of these problems and they claim that their agents are only responsible for a "visual inspection"of the properties they sell, and they do not need to know anything about what's behind the tiles or under the floors. We beg to differ. We believe that a good agent surely would familiarize himself with the details of a home that he is selling to people. We believe that Stephen was either aware of the inadequacies of the property and did not disclose them to us, or if he was not aware of them, that he is not an agent to be recommended for our community.

Spoiler alert if you are looking for a property management company that will give you a chance you…read morehave found it. From the owner to the apartment manager and everyone that works with them in the office. this company is very nice and down the Earth. They will give you a chance and they're willing to work with you just like they worked with me and my family. The owner and Donna I could never forget Donna both sweethearts they took me my wife and my daughter in and gave us a chance and moved us to a better situation in downtown Long Beach. I bumped heads the the owner a few times but I realized it's business, never personal. And I will definitely say this on their behalf it doesn't matter all these negative reviews that I have read over here I can tell you one thing. pay your rent try to pay your rent and take care of business and you will have no problem with them but I can tell you this. they are very very nice and professional God could not have brought us to a better place than where we are at now

had a showing scheduled that i took time off to view. when i arrived, they cancelled the showing…read moretelling me the property isn't ready to show or rent. huge red flag. w

I was in a sticky situation and needed to sell my home quick. I dealt with Adrian and he kept me…read moreupdate on the whole process. It's an easy, fast cash offer and they're able to close as soon as 30 days. I had the perfect amount of time to do everything I needed to do. There's no closing costs, or any realtor fees either which was a plus. Thanks again guys :)

Our family went through a hard time when my father passed. We found the process of probate both…read moretedious intimidating, and our family have never previously gone through the process. While we were trying to grasp how we would tackle our probate. The day our probate headache was relieved was after receiving a phone call from Zach. Zach and his team helped us tackle the ugly process, AND helped us negotiate with an investor to purchase our property. The Perfect Homebuyer is a team of professionals who worked to provide MULTIPLE OPTIONS for me and my family, and I can guarantee our business with real estate will be in Their hands.

If there is one thing I can sum up to describe how I feel about Concept 360, it would be that I…read morefelt they can protect my property. I am an out of state landlord who had fired my friend who couldn't do a job at managing my property. Then I switched to Concept 360 through a referral from an old colleague and everything was just right. I should have gone with Concept 360 in the first place, but you live and you learn, and it's just never too late to make the right choice. I spoke to Robin Reed first and then got to know Will Reed. Now, I directed all my communication to Dana Parsons. Dana understood my situation and provided solutions. We worked together to manage the tenant-landlord relationship without rocking the boat too much. I really appreciated what Dana has done. All in all, I felt that I can go back to my busy life and be assured that I am in good hands (like the Allstate commercial). Nathan Vo

12 years Yelp Elite Member and I am pointing this out in hopes that you will read my entire review…read moreto make sure you are aware when considering a rental unit. When dealing with this Property Management company, please make sure that you ask questions and read everything - the listing, their emails, Application, and more importantly the Lease Agreement. They will loosely use the term Security Deposit but what they really mean is a Holding Deposit. They will even say it is Earnest Money, which this term is only for Real Estate property sale. If you are serious about considering a rental property, I suggest that you review the lease prior to handing over the "Security Deposit." Just as I have explained above, they will call it a Security Deposit and if you do not like the terms of the Lease Agreement, they will keep the Security Deposit. They say, as they explained in my original post and is below, that the money provided is "Earnest Money" and will not be returned because they took the property off the market. Rightfully so, but they need to disclose that upfront and in writing and not take the entire "Security Deposit" worth one month's rent. A Holding Deposit is typically only $100 to $300 (from past experience). Additionally, when you provide the "Security Deposit" which means the Holding Deposit, they do not provide request an acknowledgement letter to be signed stating that the money will be kept if the rental does not go through. Nor does the receipt did that as well. In any case, the "Security Deposit" was handed to them, and they took two weeks to provide a copy of the Lease Agreement. It is not a standard agreement that majority of rental use. It has a lot of language that is one sided. Yes, we have renters rights but because it is a contract, I can see you'd have to go to court to fight some of the terms in the contract. Obviously, this is speculation. Please do note that if you were to take legal action against this property management company, there are provisions that state you will have to pay their legal fees. That was my main red flag, but all the untraditional additional fees like administrative fees, not being present if they need to access the apartment ($250), and so forth. It's one page. On top of the $38/month to use AppFolio app to pay for rent when my previous landlord, it was free. These items add up and rent is expensive to begin with. Be smart. Don't hand over money. The Lease and the Security Deposit go hand in hand and submitted at the same time. It's not Security Deposit first. Like they say, scammers usually try to rush you over the phone with a sense of urgency. This is the same. Make sure you are covered, and trust your gut instinct. A few people have messaged me after my original review and said it happened to them too. Don't be fooled. Why would you be penalized if they took down an apartment from any listing prior to having a lease signed? Because you already gave them the so called "Security Deposit." All they have to do to change this is call it a "Holding Deposit," and give the least upfront to potential renters. Then they wouldn't be doing anything unethical. If I didn't have contract knowledge or common sense, I'm sure I would've been dupped. I just wish property managers who hire this company know their practices and even look at the lease agreement they are providing potential tenants. Yes, it'll protect you too as the owner but it just doesn't seem right given people who rent really don't have that much money to give away. PS. Their comment to my previous review, which all of this is now edited, is incorrect. Please research further in regards to the terms they will use and know your rights. What's right, what's wrong, what can they do, what they are not allowed to do, and more importantly what's legal, what's illegal. It is funny to see that their comment was really to find out who I was versus, "I'm sorry for the misunderstanding." That gives you the whole story on their customer service skills and intentions. Their good intentions are for their clients, obviously. Be nice, have more properties to manage. I wonder where the "Earnest Money" as they call it, goes to? To them, or to the property owners. LOL

What can I say but THANK YOU, THANK YOU, THANK YOU Carol for the superb job you did handling and…read morecompleting a very difficult transaction, and dealing with a not so cooperative partner, and his very difficult attorney. You handled every aspect of this transaction professionally, and your knowledge in real estate is what made this transaction happen. Your escrow company was very professional as well, and it was a pleasure doing business with them. Thank you Kori for your assistance, and thank you once again Carol for everything. I couldn't have done it without you!

Carol is an excellent agent and her team was wonderful. She got our offer accepted over several…read moreothers. We had some additional issues but she took care of us and worked it out with the sellers agent. She got us into our house as quickly as possible. Thanks Carol and team!

I'm a property owner and had a great experience working with her as my property manager. Christina…read moreput in a lot of time and effort helping me navigate through difficult tenant situations, and I really appreciated how much guidance she provided throughout the process. She was responsive, practical, and genuinely helpful when I needed support. Property issues can get stressful fast, but having someone knowledgeable and steady in your corner makes a big difference. I'd definitely recommend her to other owners looking for a property manager who actually cares and knows how to handle tenant matters professionally.

Cristina and her team have been absolutely fantastic to work with. They are professional,…read moreresponsive, and truly care about their clients. Anytime I had a question or needed assistance, Cristina responded quickly and made the entire process smooth and stress-free. I highly recommend Cristina and her team to anyone looking for reliable and trustworthy property management services. Thank you again for all your hard work and support!

We had an incredible experience working with Noelle to purchase our first home! From day one, she…read morewas so communicative and made us feel completely at ease throughout what could have been a very overwhelming process. She is extremely knowledgeable about VA loan criteria and truly understands how to navigate all of those requirements, which gave us so much confidence right from the start. Noelle built a great rapport with the listing agent, which helped us get information quickly and approach negotiations strategically. She negotiated a seller credit toward our closing costs that allowed us to buy down our interest rate, which made a meaningful difference for our family. We were so grateful for her advocacy and expertise. She also has amazing connections throughout the inspection process. At her recommendation, we completed a sewer scope inspection that uncovered major sewer line issues we otherwise would have never known about. Because of her guidance and negotiation skills, we were able to secure additional credit to address those repairs. That alone speaks volumes about how thorough and protective she is of her clients. Throughout the entire transaction, Noelle was a steady and professional middle person between us, the listing agent, inspectors, escrow, and title. She kept everything moving smoothly and made sure we understood each step along the way. On top of all that, she is genuinely kind and friendly, and we truly felt like she was in our corner the whole time! We are so thankful we had Noelle on our side and would absolutely use her again in the future. She was incredible!

Noelle was so amazing and professional and I wish a review could really describe how amazing this…read morewhole process was with her. This was the first time my husband and I sold a home and she explained every step along the way. She attracted multiple offers above the listed price with an effective pricing and marketing strategy that allowed us to weather two cancellations and still stay in escrow at top dollar. She Collaborated and communicated with the buyer's agent, their lender, the appraiser, escrow and title companies to be sure we closed on time. The next time I buy or sell a house I will be a repeat client with her and recommend her to anyone.

We had the pleasure of working with Summer this past year and she made renting with Grand Harbor a…read moregreat experience. We found the unit online and received a prompt and helpful response. Touring, applying and moving into the unit was made very easy by Summer, she was always a quick call/text away. Throughout the year the unit required maintenance (it was an older house and this was anticipated,) the portal was super easy to use. The maintenance gentlemen were all nice but kinda slow and challenging to communicate with. At the end of the day they always handled the issues so no complaints here! A few months after our lease ended we decided to put our 30 days in so we could relocate cities. Summer made this process easy and any deductions from our deposit were invoiced clearly and fair. Summer really assisted with this process and had our backs! Overall we had an easy and pleasant year with Grand Harbor. I would happily rent with them again or refer friends to Summer.

If I could rate ZERO stars, I would. If you need property management or you are looking to rent…read morethrough this company, avoid them at all costs. The level of professionalism is, well, non-existent. You can see that I have posted many other reviews on yelp, usually of praise for companies so I only post bad ones when things are REALLY bad. Seems like Grand Harbor has 2 people working there and of the two, we often dealt with Dominik. I don't know if this kid failed real estate school or what but he seems to have a skewed idea of how things work. I lived in a 3/2 house and last year I had a roommate move out. The law requires that the exiting roommate receive their security deposit within 21 days of vacating the rental. Dominik told the exiting roommate that the deposit money stays with the property and that she'd have to get it from the new roommate moving in. This caused the old roommate to show up and demand $1000 from my new roommate. Also, during the transition, our online folio that we paid our rent through to GH became a mess. One day there would be an additional $2256 and another day it would be $317. I asked their accounting dept SEVERAL times to investigate and fix it but that never happened. Whenever I found new roommates, they'd fill out the online application and then we'd wait. And wait and wait. Weeks would go by to get an answer. I tried to be patient but after 3 weeks and the end of the month coming, I needed to see if I was going to be responsible for the full rent or needed to find another person. Then Dom would be like, yea ok. Great, where is the paperwork for the new roommate? No response. Hello?!? No response. For the MAJORITY of email interactions I'd have to send AT LEAST 3. When COVID struck, one roommate lost her job and had to move out. When I conveyed this to GH, I was told that we were not allowed to find a replacement because they didn't want to deal with the headache of running background checks and the like. (ISNT THAT YOUR JOB?!) So suddenly, the other roommate and I were going to have to split $5000 rent. Then, I lost my job and was just tired of the $h!t show of GH so we decided to move out. Naturally I didn't receive my security deposit back until the actual 21st day, with $1000 removed from the original $1500. No invoice, no note as to why, just a check. When I'd left the house, I cleaned it top to bottom, shampooed the carpets and mopped the floors. There was very little wear and tear so it was basically move-in ready. Even the landlord told me directly that the place looked great. So I wanted to know why I was out $1000. THREE emails, I finally got a response. After that, I questioned the legality of their pulling money from my deposit when there was no damage...crickets. For TWO WEEKS, crickets. Finally, I sent a THIRD email with the subject line " PLEASE RESPOND" and there he was. DO NOT deal with the headache of GH, you'll want to shoot yourself. If you see a property on Zillow or Apartments.com and "Grand Harbor Property Management" is watermarked on the photos, PASS! And if you're looking for a property manager, take ANY ONE but this! Save yourself and your tenants from becoming irate. Run.