The service is excellent. They diagnose and explain everything. Honest. Great people.read more

I will start this review by noting that they have had ELEVEN BETTER BUSINESS BUREAU COMPLAINTS IN…read moreTHE LAST THREE YEARS! They "repaired" our transmission in 2023 for more than $6K. We had to be towed back because they failed to properly connect spark plug wires TWICE, which destroyed our catalytic converter! Fast forward and the transmission which is still under warranty has failed again. It has been another 6 weeks of being told they can't get a part. Then a week ago today they told us the part just now came in and our truck will be done by the end of the week. It was not. I called today and was told the exact same story-the part just now came in and our truck will be done by end of the week. When I ask to speak to the owner about this, I was hung up on, then they wouldn't answer the phone. Then when the owner finally did take my call he screamed at me for asking what part was ordered and demanded to know if I was a transmission expert since I wanted to know about parts. I asked because he kept telling us how hard it was to get a part. He then told me there were a lot of customers ahead of me, he didn't have an available lift to put our truck on, and was rude, demeaning and hateful, because I asked what part was ordered. He also told me that he has been in business for 40 years and doesn't need to look a car to diagnose transmission problems or know what parts to order. AVOID THESE GUYS AT ALL COSTS, unless you enjoy overpaying and waiting for weeks upon weeks to be lied to, yelled at, and pay thousands to pay someone else to fix what they "repaired" while paying even more money for a rental car while they hold yours hostage. I have filed complaints with BBB, the Florida Department of Agriculture, and The Florida Consumer Protection Division of the Office of the Attorney General.

Managed to scratch up the back of my newer car so visited body shops and came across Garcia. He…read moregave me the best price by far and completed the work by the next day and its perfect can't tell it was repaired and repainted. Highly recommend for all your auto needs

This is a great place to get your car fixed both mechanically and body work at a good and…read morereasonable price. He was very honest, the price was very reasonable and the results were more than satisfactory. My 2017 Honda FIT had a dent in the passenger door, others had estimated that eh cost would be $1000 to fix. He did it for less than half that amount and the work is flawless. He also found and fixed a small problem with the starting system and charged only a nominal fee for the work. He also kept the car for a week while I was on a cruise so everything was not only completed when I got back, I was able to just lyft (a much better price than uber) back to his place, pick up the car and then drive home. I highly recommend Mr. Garcia's place ... you won't be disapointed.

Cassels Garage is truly an honest business. As a young female taking my car in, they always were…read morevery honest and didn't try to over charge me like other garages I've been to in the past. They also quoted me lower compared to all the other garages in the area. I will forever be a lifelong customer!

The customer service is terrible. I made an appointment twice on line. The first time was texted to…read moremake an appointment for the next week. Made a second appointment, arrived and was told they could not service my car that day. There was no apology or promise to work me into the schedule. Was told I should have called to verify the on line appointment. Why have an on line booking if you have to call as well. The person at the desk had no customer service skills and was actually combative. Never coming back here again ever!

So far they've been reasonable, honest & plain great. Only been twice. But so far they've been…read morehighly professional and non-greedy.

I thought my 2017 Chevy Volt needed an A/C recharge. Assured auto works has the special equipment…read moreto recharge A/C on cars with electric compressors. Turns out I was wrong about needing a recharge, since temperatures and coolant pressures were all in the normal range, with no leaks detected. All the work they did to prove everything was good, and my cost was zero, $0. Thanks Assured Auto Works.