After many moves throughout my career, I feel qualified to provide an honest review of a moving…read morecompany. During 7 years in the United States Air Force, I relocated to four different assignments. Later, while working for the Federal Aviation Administration, I completed six additional cross-country reassignments. Most of these moves involved professional movers such as United Van Lines, American Van Lines, Allied, and Two Men and a Truck. We also handled a few moves ourselves when we were younger.
Most recently, we moved from Clemmons to King, NC after purchasing a new home. Wanting to support a local business, we chose Amplify Movers and Logistics LLC.
Instead of conducting an in-home estimate, the owner requested that I send photos of the items to be moved. The quote came in nearly $1,000 less than another company we considered. In hindsight, that should have been a warning sign.
Prior to moving day, communication was excellent and we felt confident in our decision. Unfortunately, the actual move was a very different experience.
Before the move, we had already sold two large bulky items, yet the quoted price remained unchanged, which we accepted without issue.
On moving day, four movers and a 28' U-Haul truck arrived around 8:00 AM. Marlene arrived about an hour later to briefly oversee the operation before leaving. By noon, both we and the lead mover realized the truck was far too small. The truck was already packed to the wheel wells and they had not even started loading the bedroom furniture.
Several calls were made to Marlene. The crew attempted to unload and repack the truck multiple times without success. Eventually, Marlene asked what items we could transport ourselves, which would have required several trips using our SUV.
Frustrated and wanting to keep things moving, I personally rented a second U-Haul truck. I informed Marlene of our plan, but despite her business also renting U-Haul trucks, she offered no assistance or compensation for the additional expense caused by the poor estimate.
As a result, I incurred an extra $130 for the truck rental plus approximately $50 in fuel costs entirely due to improper planning.
When I returned with the second truck, the crew was still loading the first one. Eventually both trucks were completely filled and we headed to King.
During unloading, we were informed that our office desk had been broken. This desk had previously survived multiple professional moves, including cross-country transport and upstairs delivery, without being dismantled. My wife specifically advised the movers that it could be carried in one piece, but they chose to disassemble it anyway and broke several components in the process.
Marlene's solution was to reduce the bill by $50. Considering the replacement cost of the desk was approximately $275 plus assembly time, this felt insulting rather than helpful.
Once unloading was complete around 6:00 PM, we began noticing additional damage: scraped furniture, a broken bed support, a cracked bookshelf, and stained mattresses. Some furniture was wrapped only in plastic wrap instead of moving blankets, and the mattresses were dragged across the ground without protective mattress covers.
To be clear, the movers themselves were courteous, respectful, and worked very hard throughout the day. We tipped them well because the issues were clearly the result of poor planning and management rather than lack of effort from the crew.
What surprised me most was receiving a follow-up call from Marlene asking for a 5-star Google review. I explained that would not be possible given the damages, added expenses, and overall experience.
If your primary concern is finding the cheapest possible mover, Amplify Movers may meet your needs. However, if you value professionalism, accurate estimating, proper equipment planning, and careful handling of your belongings, I would strongly recommend looking elsewhere.
