Debbie helped move our two cats from the bay area to the UK during covid shutdowns. We had a lot going on coordinating other shipments, our own flights. Fortunately Debbie coordinated everything for our cats, specifying the right crates to buy, organizing the vet visits for medical reports to ensure they could fly. One small hiccup on the day of travel but when I called (on Memorial day) Debbie instantly answered the phone and we worked through it. Shipping the cats was fairly stressful because we were flying out just after they did. It was great to have someone to coordinate the paperwork, ensure the paperwork was right and ensure they actually shipped on time. read more

I can't thank Debbie enough for making the trip to England with my German Shepherd hitch free! She worked so closely with the vet to ensure everything was done properly. And anytime I had a question or concern, Debbie was there for me. If you are thinking of doing it yourself - DON'T. With all the vet visits, paperwork and conditions in the US and the UK you really need someone who knows what they are doing. Debbie knows what she is doing! read more

I used this service to get my dog from Phoenix to the UK. This was not an inexpensive service, so I fully expected it to go without error for my dogs sake as she has separation issues and gets stressed easily. This was not the case! She was supposed to be on a flight out of PHX on the 8th of September 2017! My friends went to drop her off at the airport at the time instructed by your company, only for your cargo department to tell them there was no room on the flight. They were also told that they may not be able to get her on at any given time, and that they may have to take her home until such time as they did have space. Also the connecting flight from Chicago was also looking unlikely for space. They did get her on the flight in the end after my friends had been there for hours only. She waited an excessive amount of time at Chicago because there was no room on the connecting flight. When my daughter went to pick her up from the airport in London, my dog was not on her flight, and your cargo services could not locate her. Apparently after some investigating they told my daughter that there was an animal coming in on a totally different flight, but they were not sure it was her. This meant she had an excessive amount of time on her layover than she should have. and my daughter had to hang around Heathrow for hours not only waiting, but worrying that she had been lost. Your company assured me over and over again that my dog would get to the UK without incident, and while expect that nothing goes perfectly, this seemed to be a complete screw up from start to finish. The fact that you don't even feel responsible for the decisions your company makes. Your are responsible for every aspect from start to finish. You took my money, you chose the airline, you didn't even monitor what was going on so you could inform my friends and my daughter that there would be a delay. My dog is part of my family, and I dont appreciate her being treated like any piece of cargo. She looked withdrawn, confused and very unhappy when she finally arrived. Your service is shocking, and you should be ashamed of yourselves read more