Awesome bank to be a customer at!! They are extremely customer focused and friendly! I highly…read morerecommend using this bank for any financial needs or wants.

I have been banking at the Holden branch for over 20 years. I always get a warm and personal…read moregreeting every time I walk in the door. Over the years I've gotten sound advice when needed and never felt pressured. I've gotten immediate help when my account was hacked. I trust the bank and the Holden employees implicitly.

After being reported to the FDIC and the Mass Division of Banks.... neither organization did a…read moredarned thing about their behavior. This means none of our organizations are working for us and care about what the banks are or are not doing. The banks can do as they please and you are just their to pay for their executives fancy homes. This is not acceptable.

I thought banking institutions that actually offered good service and cared about your particular…read moreneeds were extinct until I stumbled across AllCom. I had no familiarity with Credit Unions, so I started doing some homework. They offer all the banking services you need - online banking, fixed rate credit card, debit card, checking & savings, car loan, etc. All your deposits are insured/back up by the federal government up to $250,000 in a similar fashion to FDIC through the NCUA. All of the staff at the branch on Park Ave have always been very friendly and easy to deal with. I had gotten used to the attitude of the big banks, assuming that was basically the only option available. I'm glad to learn that's not the case. I highly recommend AllCom Credit Union to anybody in the Worcester area who wants to be treated like a human being when handling their banking & financial matters.

From the owner: AllCom Credit Union is your premier source for your home loan, mortgage, car loan, and other low…read morerate banking needs. We also provide online banking access, VISA credit cards, auto loans and much more.

My husband and I visited the branch yesterday to make some administrative changes to our accounts…read more Both Tyler and Rebecca were very nice and thoroughly professional. They explained things well and enacted the transaction smoothly. Thank you.

-zero. Do everyone a huge favor and close The Holden Ma. location. CONSTANT EXCUSES, not staffed…read moreproperly, can't even keep the atm's working. Have to have an appointment to close an account. No customers in bank, except a young male teller. He fits right in with Bank of America useless with a attitude. He could have closed the account. Someone should inform him he is just a teller, you know a minimum paying job that doesn't require any experience. Thirty plus years with that bank, and they have the audacity to treat CUSTOMERS that way.

The HELOCs they offer and the team that services HELOCs is excellent. They can make decisions…read morequickly and they're very friendly, responsive, and personable.

Friendly service Quick lines…read more Only negative is the customer service at the call center, very hit and miss. The lecture you when you ask your limits to be raised for a weekend in Las Vegas. Also - the debit card limits are not very high. Your daily limit is low and Friday-Sunday counts as one day.

This has been my bank for over 15 years and I am very impressed with all the staff in there and how…read moreprofessionally they work... If i have a problem they tend to resolve it immediatley through there branch manager or personal banker.. the only thing I really dont like about the bank is the hours.. they arent really open much later then 4 or 5 except on fridays... I also liked it when the atm machine despinsed 10s and not just 20s because there where only few of those around here...

Updated: After my complaint this morning about the sale of…read moremy mortgage that I had expected to be kept and service by Bay State Bank (see below for initial review) the lending officer went to the VP of Retail Lending and they have decided to keep my mortgage in their portfolio and not sell it after all. I of course have no guarantee that it won't be sold in the future (as I knew was always a possibility) but the response I received is very promising and in line with my initial impression of Bay State Savings Bank. Due to the low owner occupancy in my building many small banks would not even consider handling my refinance. Bay State Savings bank impressed me from the beginning by the willingness of the branch manger to go back and forth to the underwriters even before my application was complete to find out if they could do the refinance. The initial service and flexibility I had experienced was why the unanticipated sale of my mortgage came as such a shock. I am pleased that when I made it clear that local servicing was critical to my satisfaction they responded within one business day and opted to reverse their decision to sell. Based on this response I am confident that there was no intention to deceive. Original Review: I just completed a refinance with Bay State Savings Bank and until the closing they seemed like exactly the bank I would like to work with. Small, local, and services many of their loans themselves. In fact I specifically asked about the likelihood of my loan being sold multiple times before and during the refinance process and was told repeatedly that although there is always a chance the loan would be sold they try to service as many as possible themselves and that my credit and loan were the type they tend to keep. I showed up at my closing to learn that my loan had been sold to a large national chain! I am in the process of seeing how quickly my credit union can turn around a refinance to see if there is any way I can cancel my Bay State Savings Bank refinance and still make deadlines for my renovation payments. This is very disappointing. While they never actually lied to me I consider their communication to have been quite deceptive. If the loan had been sold after a couple years I would feel differently but the sale occurring prior to closing with no communication ahead of time and after repeated assurances that while there was a chance that it would be sold it was unlikely screams bait and switch to me.

I have been a member for 5-10 years, and I really like this bank. I have an account at another…read morebank, and this one is much better. Better rates on CDs, easier to renew at CD (when it matures) at the same or best rate. It defaults to the best rate at the same term. My other bank moves you to a lower interest rate by default unless you go in. You don't have to wait long when you go into the bank in person for something, and everyone I've dealt with has been pleasant and competent.

I went to get a loan the teller was red eyed I think they where high never again don't recommend.read more

I wouldn't recommend this bank to my enemies, seriously, they have never done anything to be…read morehelpful since I made the mistake of opening an account with them. the app is about as useful as a back pocket on a tee shirt, when you try to use the app it makes you open the device settings to accomplish nothing and then you go back and get the same result...... not helpful. They charge you a $3.00-$3.50 for using an atm that is not theirs but you just try to find one of those around you and see how you do. Als if you want a savings account you should plan on paying for it.....dearly. Just saying, I don't want you to make the same mistake I did by banking with this institution.

Incorrect Interest Calculations - I have been trying now for four months to get a straight answer…read morefrom Santander Bank on how they calculate interest. When I received my 1099-INT for 2023, the amount of interest was wrong. I can't find anyone at the bank who knows how to correctly calculate compound interest, and all I receive from them is a runaround. I have serious doubts that I will receive the correct amount of interest when my CD matures later this summer, since the interest I received in 2023 was much less than what I should have received when correctly applying the compound interest formula.

Great service every time fast easy very friend. I come in multiple times for a quick deposit or…read morewithdrawal or even check always been very friendly and informative.

They probably have the worst customer service I have ever had. Stay away from the whole company…read more Find any other option for loans possible!!!!!