Worked with Tom this past summer to remodel my stairs. Within less than a week and a half we met, talked design, and signed a contract. His quality was absolutely a 10 out of 10, completely stellar. With regard to his contract milestones, that could have been improved - the effort was estimated to finish at the end of August, and it took an extra month.
These were my observations:
1) Incredibly Professional When Presenting Stair Rail Options/Possibilities
The process to work with Tom on the design helped given that I had multiple examples, plus he was able to do the stair railing as well as the stairs themselves. He was flexible along the way with 101 questions and was always pleasant to be around.
2) Collected the Material and Progress Payment Within a Week and a Half
This one surprised me the most. Within a week and a half, the materials fee and progress payment were collected. Over 50% had been paid, and by the next week he fell ill and was out for ~3 weeks. Given that I had never worked with him in the past, did this mean he disappeared?
3) Attempted to Work With Him Again But No Luck
After finishing up the project for the stairs, I had a laundry list of items to tackle in the home. One of which being hanging a large chandelier in my living room. Based on our conversation, it was "simple weekend work". So I scheduled him, he pushed the day out to Saturday which I say yes to, and then he cancels the morning of due to "bad sushi". He also stated that he was just going to come out and quote the effort (even though he had already verbally quoted me) instead of getting started. All very confusing.
Reached out for a quote on a bathroom remodel and unfortunately didn't hear back. read more