The customer service at Tailwaggers is so great. They spent so much time with me on the phone. I…read moreneeded an order delivered about 30 minutes away from them and sadly, they don't deliver. They did not care that I was not going to be able to buy from them. What they did was give me numbers of other local places that may deliver and even talked to me about toys for older dogs. They were just so nice and I can't wait to actually go there and shop.

My granddaughter and I had a super fun adventure today in Whitefish at Tailwaggers DIY Dog wash…read more The staff were very friendly and welcoming. Our dogs were very happy after the event. The shopping was very nice as well. We would definitely recommend this place.

loved all of it the animals ,people ,and the set up for the animal I'm looking to adopt a dog…read morethere! Hopefully a husky !!! And it just so clean when I walked in and the cages as well were clean . The dogs and cats look so Happy.A+ Love it!!!!

This is Sylvester, I loved volunteering with him! So glad to know that he has now been adopted.read more

Got my car their, they were sweet, showing us around, and did a though and trustworthy background…read morecheck. You could tell they truly cared about their animals and it is a pet store I would strongly recommend for finding a new furry friend!

Two men behind the desk at 1245 pm, one on a computer, the other doing nothing. Despite being a…read moregorgeous sunny 60 degrees out, "all dogs are inside" and "other shelters are coming to reduce our numbers of animals" so I was told to make an appt online and return another time. There was no instruction online to make out such an application before visiting. What a ridiculous management approach, that someone willing to adopt a pet is sent away. I only stood there as long as I did because it's not the animals' fault this shelter is run by idiots. Yes, covid has impacted everyone and shelters are crowded, with staffing a challenge. But, I have long patronized this shelter and this policy is new, plus I have never been to animal control when there are more than 2 people manning the desk. These two just did not want to be bothered. Wow.

I did not end up buying from this PetSmart, but they sure are nice. They have a great selection of…read morethings for your pet and the customer service is so nice. I needed to have something shipped and sadly, this one does not deliver. The staff was so kind in trying to figure out how to get my items from their store to a home about 20 minutes away. They really tried. Thank you so much for helping me and I will buy from you when I am actually in the area.

I would give them no stars if I could…read more Our second visit to the GF store was a huge disappointment. We booked a different groomer this time, and right away she refused to groom my 50 lb shepherd mix--first because of shedding (which is exactly why we made the appointment), then claiming my 11-year-old dog was "too old." When I asked for a better explanation, the manager backed her up instead of addressing the issue. Meanwhile, my dachshund had already been taken back. When I picked her up--after paying a high price--it didn't look like she'd been properly bathed. She still had visible dander, smelled like she'd just been sprayed, and her feet weren't cleaned. It's hard to believe she received the full service. Before leaving, I saw my shepherd mix in the grooming area, calmly being combed on the table. Later, the manager told me she was "too difficult" and wouldn't allow grooming--even though she hadn't even been bathed. That didn't match what I witnessed. Between the poor service, lack of honesty, and overall treatment, I won't be returning. I'll be taking this complaint to upper management. I wouldn't trust this store or that groomer with my dogs.

Dr Kelly Rankin is the most amazing veterinarian I've ever had…read more My little baby boy Pomeranian started to lose fur after he was fixed at 1 year old. When I took him to my vet in California, he said "try melatonin, you know this breed has issues with alopecia". I knew this didn't look like alopecia because my older pom has alopecia and this was very different, he was too young and it started after his surgery and he was itching badly. While spending the summer in Montana, I took him to a new vet in Whitefish, and they ran allergy tests and came back stumped, as he had zero allergies and they had no idea why he was losing fur, and it was getting much worse. About a month later, I was speaking with a local groomer, she mentioned Kelly Rankin being really good with skin issues and recommended I try her. I booked immediately. She took this issue very seriously, immediately recognized that my little boys skin was itchy, inflamed and showed signs of something more going on than just Alopecia. She was thorough, took her time and was so knowledgeable. She listened to the history and took me seriously. She set out to find the cause and never gave up trying different treatments. 3 months after seeing her, our pup is so much better and his fur is coming back in. I'm so grateful for her persistence and care.

First time customer for a cat checkup thinking standard fee...walked into an old dirty building,…read moreold rooms, they take your pet out of your sight for some "tests", bad vibes, the bill came back for over 500, when asked to see charges they said it's on the bill, and after reviewing the bill was charged $120 just for new member fee of 2 pets, this was unknown, stated or posted to me and when I returned and questioned it they said I should have asked. Pick a better business that doesn't charge and overcharge you to be a customer.

The only place that may love cats more than me. They're so informative, thorough, kind, and easy to…read morework with. I was fortunate enough to sponsor, and then adopt the cutest kitten. Thanks again

They treated me and my friend like we were teenagers when we are in our mid 20s. Regardless of age…read morethey should not discriminate. They clearly did not want us there and it was a very uncomfortable experience. Told us every cat had multiple applications or was takin. But still clearly listed on their website to apply for.

Had a great experience adopting from them! The animals are well cared for & the staff is…read moreknowledgeable and helpful

Friendly, caring staff. The dogs and cats under their care have loving staff and volunteers…read more Great place to find your next furry family member.

Called as website states a special for $30 no appt needed see pic. Women was cocky and said no and…read moreshe has no control over website. Rude

Wildly unprofessional every single time. This time I went to get my dog's nails trimmed and was…read moreturned away because they were "closing up" an hour and a half before the store closes.