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    All Dogged Out

    3.4 (5 reviews)
    Open 8:00 am - 4:00 pm

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    3 years ago

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    6 years ago

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    PetSmart

    PetSmart

    (31 reviews)

    Not exactly my fav location. The girl in the back by the fish and reptiles I didn't even know…read moreworked there- she was on her phone the entire stay. She finally asked if we needed help and I was shocked at my realization she was an employee. The guy at the front was awesome, and sure kind. I really enjoyed his chat with me and he was very excited to help. They were not well stocked in fish and animals. This was more of a modern looking location inside. The bathrooms also were not very clean and smelled like ammonia. I wasn't a fan of that. This is not my favorite location and I probably won't go back here unless it was a dire need. I may try it one more time, but hard to say.

    I came in with my dogs the other day for fun and to buys some treats. The problem was, when I went…read moreto pay for these treats, the computer glitched and even though the POC swiping part said it was approved, it wasn't coming up on their computer. So they reset everything and told me to try the payment again. And I told them I had already been charged on my account, the amount had been taken off my Apple Pay. She then called Someone over to "fix" the problem. I don't know who the person is, but she was not friendly and maybe shouldn't be working in the front with customers. I was treated like I was being difficult because I didn't want to get charged twice. I ended up swiping again, because I'm not trying to steal anything, but then the transaction was showing up twice on my account. I was assured that it would fall off, any extra pending payments do.(Also, I heard them talking about how often they're having computer problems, so it's not a new issue.) And if it didn't, I just have to come in and they'll fix it. Great. Now I'm left with an errand and unfinished business. Big surprise, I just had to go in again today to get the refund since they indeed left the charge on t here. Except now I have to sit here watching my account to make sure it does show up. I'm guessing if it doesn't, I'll need to make a call. Oh, and the "fixer" was there again. About as helpful as she was the first time, didn't make eye contact with me and was non apologetic for the waste of my time. I'd advise people to buy from any other place, no point in going to brick and mortar stores if you're not getting good customer service anyways.

    All Dogged Out - petstore - Updated May 2026

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