I rarely take the time to leave a review, unless the service was outstanding. My experience with All American Driving school was outstanding - outstandingly bad. It was the worse customer service I have ever received.
When my mother and I called to get information and schedule an appointment with the driving school, the secretary did not know what she was talking about. She had no idea what the policies of the school were, how to schedule us in over the phone, or anything we were asking. She requested us to come in so we could ask in person. When we arrived, she acted very cold towards us: no greeting, no smiling, one worded replies. Not only that, she scheduled me in the wrong time slots. Adult drivers are supposed to get 2 hours with the instructor alone per lesson, so we can get our drive time done faster. She scheduled me in with the teenagers, one hour per lesson + another hour in the backseat. She did not explain this to us until we showed up for my first lesson, which started 30 minutes later than scheduled because the staff were too busy laughing and joking around amongst themselves to pay attention to their clients. When I asked them to reschedule me with the adult times, they refused.
From then on, since we had already paid the fee upfront, we were left with no choice but to continue my lessons with them. I scheduled 7 hours of drive time. My last 3 were a pain to schedule. After calling the school multiple times, sending them my work schedule, even told them I was willing to take a day off to finish it, they never got back to me. For 3 weeks it was me calling, texting, etc and them saying "ok we will get back to you" or "we will let you know". But, of course, they never got back to me. Until I asked for a refund, they ignored my calls and texts.
The first time I asked for a refund, the instructor, Linus, told me to come in Saturday at 9am-11am for 2 hours. When I showed up, conveniently he "forgot" he had a class to teach at 10, so was unable to instruct my second hour with him. What a liar. This is fraud.
Afterwards, I kept trying to schedule my final lesson with him, but he kept ignoring my texts and calls, and this man is on his phone all the time! I see him in the car during and after lessons checking his phone, or answering calls. There is no way he "didn't see my text", or "didn't receive my call". He outright ignored his client.
Finally, I gave up. I texted him, telling him that I am demanding my money back within the next week. He replied within a minute: "thats fine....", the fastest he's ever replied to me.
Fast forward over 2 weeks later, no money and no word from the driving school. I've already completed my driving test and passed, no thanks to them. All of my requests have gone down a black hole.
Not only that, they were quite racist towards me too. One of the staff - an older gentleman, white - said "Hi, Lee, drive time today?". I corrected him, letting him know that my name is Linda. He kept on calling me "Lee", as if I didn't just tell him my name is Linda.
The way I was treated was just unacceptable. I was a paying customer, therefore deserved to be treated as such. If I pay for a service, I expect to get the service I paid for. I do not deserve to be lied to, ignored, or to experience racism.
Don't book with this driving school. They are a mess. They are committing fraud. Save your money and headaches and go with someone else, anyone but them. read more
