They actually care, I don't know how many calls I got that personally said my name and what I…read moreordered and gave me updates on my order. The customer service is up there with the best. We got our items in a timely manner and the products were packed nicely. The XR18 was backordered but they were quick to resolve that and get it earlier than expected which I was happy about. My kids loved that they gave candy also. I did spend $$$ and I am looking forward to setting it all up for our org. My only thought is if they have discounts for non-profit orgs.

I've had a very disappointing experience that's made me seriously reconsider doing business with…read moreSweetwater. First, I purchased a bundle that included a keyboard and a Gator stand. While using it, the locking mechanism suddenly failed and collapsed, sending the heavy keyboard crashing down onto me. It hit my knee and then my toes--painful, and completely preventable. I found out the next day that my daughter, who was helping set the keyboard, was also injured but didn't want to tell me because I was furious at the moment from smashed toes. Afterward, I checked reviews and found multiple people reporting the exact same issue. It's concerning that a product with known safety problems is still being sold without recall or warning. Customer service only made things worse. When I explained what happened, there was little concern shown. Instead, I was immediately pitched another stand--one that actually had worse reviews. That response felt dismissive and suggested that customer feedback isn't being taken seriously. I also had a separate issue: I bought a Fender American Acoustasonic Strat and paid $150 for a "guaranteed fit" Gator case that didn't fit at all. That alone was frustrating, but combined with everything else, it points to a bigger problem with quality control. At this point, it's hard to take the widely advertised "55-point inspection" seriously. Based on my experience--and what many others are saying--it feels more like a marketing claim than a meaningful quality check. Overall, the level of care and reliability that once set this company apart seems to be slipping. Between safety concerns, poor product recommendations, and questionable quality assurance, it's becoming easier to shop elsewhere.

8-7-2021 - I Had a Latch on one gate that has failed due to some vandalism... I called Eagle Fence…read moreto get it replaced, and was told that I could get a callback by 8-12-2021... I called today and the phone has been disconnected... I will try to get in contact with the the supplier, Ultra, to get my latch sent ( I will have to replace it myself, which is not a problem)... However, I cannot recommend this company if you want a fence installed... RNC in Waynedale. Fort Wayne appears to have a good reputation... However, the Company who provided our fence through Eagle Fence was Ultra, and it has a great product... If you want to invest in a new fence, go to their Website and find a reliable installer... Best Wishes...

Had eagle out to do some repairs on my fence. Took them nearly 11 weeks to show up (after happily…read moretaking my money) but never completed the job. They also originally put my vinyle fence in and have come to find out that they didn;t poor the cement base for the posts correctly as each year the fence raises and has to be fixed. Stay away from these people.