Had an absolute horrible experience with this company on December 1, 2014
Exactly one week prior, I had them in my home to repair the rollers on two doorways. 4 pannels. I have one more which I couldn't afford to do at the same time. I had also needed them to take 2 screen sliders which also needed new rollers. At the time they said they did not have enough room on the truck to take them that day and I was to call and make another appointment to have them picked up. They had told me it was no problem that they were in this very area all the time. That day I paid them $324.00 to do 4 pannels. After they left, I was stuck removing all the crap they had let fall into my pool, not to mention my lanai and the mess they left on the inside floors. I was happy to have had my doors repaired so I said nothing. I called after they left to make an appt for the following Monday to pick up the screens. Monday was my only day off. I scheduled it for 9a.m. after two calls to their company they showed up at 3! I had been forced to sit here and wait for 6 hours, after being promised first 9a.m, then 12a.m. then 2pm they finally showed up at 3, w/ no apology. First I showed them how the first set they had repaired a week before had come off the track. Even tho I had opened them very gently as had been instructed. With some effort on my part, I could have gotten them back on track myself, but as they were comming for the screens, I thought it imortant to
report the problem I had already run into. The guy, not the owner, who I was told would be comming, picked it up and put it back on track took him less then a minute and he informed me there would be a $75.00 charge for that. Yup, I went out of my mind. He told me to calm down that he would call the owner, who then told me it would be free this time. Really? do you think I was going to let them take my screens now? While screaming, I kicked them out of my house while the guy was insisting he was going to have to write up a service charge as they had come to my house for nothing. I then called the woman who I had been dealing w/ she was very kind and understanding, couldn't believe this had happened to me and told me to call the owner. I did, left him a message AND HE NEVER EVEN BOTHERED TO CALL ME BACK! This is a family owned business and I could not believe the way I was treated.
Besides the fact that I was charged $324.00 for rollers to be replaced on just 4 pannels. read more