My wife and I met Matt and Will at an art fair in Jackson, WY. The pieces were very creative and attractive. The piece we wanted was already sold so we ordered a piece and were told it would take two weeks to ship.
3 1/2 weeks later I reached out to ask 'where's our stuff?".
10 days ago (and just about at the 4 week mark - already a significant delay), I received an email from Matt stating that shipping was imminent - it didn't ship.
So today at more than 5 weeks since our order, we still do not have the piece. I contacted Matt again asking for a tracking # and he assured me it was going out today! Huh? Based on the fact I was promised it was going to ship out 8 or 9 days ago, I cancelled the order. I feel like Charlie Brown with Lucy always pulling the football away and had no choice but to expect this was another empty promise.
In fairness, Matt always responded to my emails and he confirmed in an unsolicited email that he credited my Amex...of course I'll have to see it on my statement to be 100% sure.
Steer clear if you cannot walk away with the piece you like, not sure what the deal is with these guys but they sure seem to be incredibly incompetent in this business. The plaques are beautiful, what a shame and tremendous waste of my time. read more