This apartment complex may be older, but just got a new facelift and some apt are being renovated…read more Baby steps! It is quiet, safe, legit, very peaceful. Ioved out after my 2 years were up. I regret it! Beth and Barb are amazing and have ALWAYS been understanding and sweet and to be honest bent over backwards for their tenants! It's clean, safe and homey. The pool is small wish it was bigger and more chairs, but it's ok. No biggie- I never had to many issues but if I did they were on it QUICK! The maintenance guys are so ON IT! They just are. Anyways I miss it there. I'd move back in a heartbeat. I love it !!!!!

This is a great apartment complex in Zionsville. Beth & Barb who run the office are very helpful &…read morenice. The buildings & grounds are well maintained & there is also a pool, a basketball court, a playground, a gazebo, a picnic area & grills. They offer four types of floor plans including 1 bed & 1 bath, 2 beds & 2 baths & 3 beds & 2 baths. All contain balcony or porch & storage. Some even have wood-burning fireplaces! At an additional charge, carports are available & animals are welcomed! There are laundry connections available & you can rent washers & dryers or use your own. They even have some walk-in closets. The complex is well-lit & is in a great location. Absolutely check it out if you are looking in this area!

I'm obsessed with living at The Villas. It's beautiful, safe, clean, and friendly. The amenities…read moreare top notch in the apartment and in the complex. I'm proud to say I live here. I've resigned my lease here after a verrryy thorough search of apartment complexes in the Zionsville, Carmel, Fishers area. It's got the best pool by far. I almost want to keep the complex under the radar because I love this community. The tenants range from young families to young professionals. Shoutout to Adam, China, and Stacey in the office for always being SO helpful! Maintenance too! This neighborhood is booming with growth right now, I hope I can stay here until deciding to buy a home.

I have a friend who lives here! It's super cute and updated! I love the attached garages and the…read morecabanas at the pools! If you're living in the Zionsville area this is the place for you

We moved in to Westhaven in January. Upon moving in, our cabinets were completely torn up from the…read morelast renter. It looks as though the complex tried to cover up these damages, but never truly fix them. It is almost end of April and we still haven't had our cabinets replaced, despite multiple phone calls and emails. We also found water stains/possibly mold inside one of the cabinets. Additionally, our dishwasher had a strong smell of mold coming from it. It took about 4 different work orders for anything to be done to fix this. Our dryer takes more than one cycle to completely dry any kind of laundry load we put in. We've called and put in orders regarding this, however, no solution. Our windows are currently leaking a yellow/brown fluid anytime it rains. Taking into consideration how many issues we've had upon our arrival, rent is still absurd for the lack of quality. Energy bills run about 200-300 per month, but that might be from the fact our dryer doesn't actually dry clothes on the first round and our windows are leaking. Overall, I most definitely WOULD NOT recommend moving in here. We plan to leave as soon as we possibly can.

The best apartment I have lived in in Indianapolis area. The apartment homes are spacious, stylish…read moreand well maintained. Electric bills can be high in some units. But overall very happy. The costs are comparable and even on the low side of the market for what you get. They are very dog friendly with a bark park and many dog waste stations located throughout the community. Great location for families or for those relocating or between homes. Great location on the northwest side and easy access to downtown. The only negative is there is a lot of construction on the Whitestown/Zionsville exit off 65 and traffic can be heavy trying to get to the highway.

They don't care about resident safety. Maintenance left their copy of my key in my door with the…read moredoor unlocked for hours!! Poor communication from leasing office and they didn't seem to prioritize making it right. They lied about how maintenance was held responsible for their mistake. I've lived here for a year and a half and can't believe what I've had to deal with. Not to mention prior management losing my rent checks. I thought this new management team would be better but unfortunately they aren't. Avoid the headache. I'm sure there will be a fake, computer generated apology to follow this review, but I have been more than patient and respectful during this ordeal to only be met with shoulder shrugs.

My first and last experience with apartment living. I have been living here more than 3 years…read morebefore deciding to end my lease. Property management before moving in here was great, until Birge&Held took over. Major concern is the safety of this location and upkeep. Over the past year we've had packages stolen, no functioning lock on the building door, vehicles hit by other tenants twice, bike parts stolen, maintenance coming in unannounced, maintenance with felony charges committed in our same building aloud to keep employment. There are so many police in this complex daily that they do patrol several times a day through our complex. Any issues reported are not handled by the apartments as they are never in office. The only redeeming factor was Chris, the maintenance man, was always helpful, kind, courteous and willing to help in a pinch. For our move out we were unable to turn in 60 day notice in time due to the office being closed for several weeks and unable to get ahold of anyone. We were charged several hundred dollars for a late move out fee even though we paid last month rent and moved our belongings weeks before end of our lease. Maintenance was in our apartment and notified that we were out on the day of our lease ending. Overall, I would not recommend anyone to rent at The Rail or any Birge&Held location.

High end? No chance! The Bball court floor has been broke…read moreforever! The fence is broken by Bball court The mailroom door is always broken The pool is so foggy Cheap black appliances instead of stainless steal The grills don't work at the pool area Water fountain in the gym area hasn't worked in forever! They can't keep good employees at all! When the office is supposed to be open-it's usually closed or you have to go to the springs to talk to someone since they only have one employee working! I don't live at the springs. The preserve should have a full time employee during operational hours.

While the apartment complex likes to advertise as high-end, it is cheap and shoddy in both…read moreconstruction, service, and maintenance. The only real nice thing about this place is the poo and gym, but due to COVID, I never the the chance to enjoy them this year as they cut the hours to 9am-6pm M-F.....when normal people are working. They will nickle and dime you for anything they can. Maintenance requests takes weeks to be completed, and they get upset when you follow up with them. My dishwasher overflowed with sewage 4 times, and each time I was told just to "use it more to clear the lines" Even though using it more never fixed the problem. I was told sewage overflow was "normal" and that there was "nothing they could do". It was very frustrating to pay rent for a so-called luxury apartment, to literally have to deal with sewage on a regular basis. I would have moved out sooner, but had to stay a little longer due to COVID. I thankfully have moved out now, but still dealing with management over ridiculous charges added to my account AFTER moving out. I would pass on this place, and live elsewhere where service and amenities are better.

Jennifer is amazing. She worked hard for over a year to find the perfect home for us. Even three…read moreyears after closing, she still maintains contact and has helped us with various things on multiple occasions. I highly recommend her to ANYone, regardless of your needs or budget!

Jennifer knows the Zionsville and Carmel area and no one works harder. She did everything she…read morepromised and then some. We're now living in our dream home!

We agree with the posted positive reviews. Service, professional and ready to respond to any issue…read more The team at Redwood-Whitestown are amazing. First, the service technician John, is pleasant, hard-working, and a true asset to this community. John will take his time to solve the issue and make sure you are aware of his progress and the steps that he has taken to correct the issue. It's reassuring to have the backup.

Landlord will use tennants money to pay for wear and tear in an apartment versus investing in their…read moreown improvements. Look elsewhere.

Mediocre service at best. The management says one thing and does another. We were charged…read moreoutrageous move out fees that the property could not provide any proof of. It was simply their word against ours. Several other former tenants said the same thing happened to them. If you rent here, do a video walk through before moving out to protect yourself.

I recently moved into the Domain @ Bennett Farms & have to say it has been one of the best move in…read moreexperiences I've had with a community! Alysia the Charismatic Leasing Agent was on call any time i needed her & made it too easy. This location is clean, safe & conveniently close to every store, gym & highway. The apartment itself is clean & spacious with a good view. So happy to be a resident! Please ask for Alysia she will take care of you!

I'd prefer to give no stars really...do NOT live here. I lived here for 3 years. So many issues…read morewith BLACK MOLD. I couldn't use my heat for 3 months because they refused to replace my furnace due to mold. Tried to blame it on me. It's due to their poorly built drainage system (said the independent HVAC repair person). I was hearing my apartment with space heaters and had to buy an electric fire place to keep it warm. I brought in a lawyer and THEN they decided to fix the mold issue and replace the furnace. They even asked the HVAC guy to just "clean it out" instead of replacing it. Not cool! My windows and door was replaced due to mold. My washer got moldy. Just don't live here. I was so physically ill living here with all this mold. On move in day, the apartment wasn't move in ready. They offered me a different unit....uhhhh no! I had the moving truck there and who's to say it would be better. Kinda glad I didn't move since I would have moved to where they built that strip mall. I had already officially changed my addresss too. No thanks. Management changed SIX TIMES in 3 years of living there. Only one of them was helpful. The carpet wasn't very clean and things kept coming up through it. Disgusting. They prefer to blame the renter than actually taking care of the problem.

I would give 0 stars if I could... AC unit broke for over a month, after telling them it's urgent…read morebecause I have 4 month old. Concrete slab patio was cracked the whole time I lived there after telling them the first day that it's cracked and moves as I walk on it, weighing just over 200 lbs. I broke lease ended up paying additional month to break which not mad about. But less than a month after moving out I got a bill for replacing carpet and other issues. I moved to another state, they never tried contacting and sent bill to collection with fees attached. Dawn and Sarah are the worst Property Managers I've ever seen. No smoking on property, both proceed to smoke in pool area or near entrance on main building. Would not recommend living here!