The place is beautiful unit, super clean with a gorgeous ocean and pool view, nice sized kitchen,…read moreliving room and bedrooms. The grounds and pool were great. The owners did a wonderful job decorating and it really felt like home away from home once inside the unit.
Check in is crazy, you only have from 3-4 pm to check in, that does not always work for people flying in and unable to schedule an exact hour to arrive. We hit an accident and a raging brush fire which detoured us, so we arrived at 5:02 and everything was locked up at the office. After my husband was knocking for a bit an older, heavyset, blonde haired woman came to the door and admonished us for 'being late'!
The check in policy is ridiculous and not welcoming AT ALL!
Additionally, no one told us that our building was under construction. Ironically,, they did tell us the two other buildings in the development were under construction and specifically said ours was NOT so we would not be affected and also listed those two other building as 'under construction' on their website but not ours. Our building was having the most construction in progress with most of the parking spots taken up by construction vehicles. We have kids and our 80 year old grandmother walking passed 4 story high railings that were removed and only covered with ply wood as well as jacks and scaffolding holding up the walkway ceilings and HOLES in the cement in the walkway itself, which looked straight through to the next floor, we had to walk passed with our luggage and groceries and every time we went in/out of the unit. They also had all walkways blocked with wood so we had to navigate through the BUSHES, we were petrified our grandmother would fall and break something especially after dinner, in the dark, after a few cosmos lol. The grounds are very dark anyway, so this made it treacherous!
It was not vacation like, Grandma was sitting out on the beautiful balcony and was hit with flying debris from the roof, photo attached. We paid all this money for her to enjoy the Ocean view and watch the grandkids swim below, then-it was even more important she be able to enjoy the balcony because she was too scared to walk in and out passed the construction, and now couldn't use the balcony.
The noise was ridiculous, we were woken each morning about 730am with drilling RIGHT OUTSIDE OUR BEDROOM Windows!!
I would have given three stars for the unit itself which was beautiful, spacious and well appointed. BUT something was eating us alive at night see photos attached, we all have these red bumps on us but we never saw anything and double checked the beds and mattresses but thankfully did not see any bedbugs. We woke up each morning of our stay with more bug bites, gross! We told the front desk, they sent an exterminator, If I was the owner paying for this service I would be annoyed he did about six squirts in the whole house and left, we couldn't believe it, he didn't spray bathrooms, closets or kitchen. We were still bit for the next two nights.
Then our dryer broke, so we couldn't do laundry, they took two days to fix it then told us we still had to wash any beach towels we used, or we would be charged even though the dryer was only fixed the day before we were checking out, so we should spend our last day of vacation doing laundry because your dryer was not maintained?!
We had a great time in the area, and will be back, but will not stay here. The kids were already looking for places for our next trip. They wanted to move before our trip ended and of it wasn't truck week causing every place in the area to be booked, we would have checked out before our stay completed. It's a shame, it could be great if it wasn't so poorly managed, all of us were excited to move out to another place.
