We were recommended here by our family dentist for braces for the kids. My first child came here and it has been so many years ( he is now a senior in high school, braces were placed in 6th grade). It was convenient because it was across from his middle school. The staff are friendly.
My daughter's turn. I maintained 2 dental insurance from 2 different employers just so it is covered. Mind you, I have paid $6000.00 each child and insurance only covers $2000.00. My daughter's treatment started in November of that year. I then left my other job late April of the following year and since treatment started last year, I never thought of it. Well them the insurance was not covered because they placed the braces in January and therefore I have not been with that insurance for a good chunk of the year so it was declined. I was furious but what can I do, the braces are there coz they told me about it July of that year. So I ended up using all of my flexible spending account money. They do not explain to you that inspite of the X-rays, dividers and pulling of extra teeth, it isn't "treatment" time yet.
Here we are sitting in the office now and they are declining to do the braces for my son. Saturday early morning. They said I need to follow a treatment plan payment. It is 5900 after 5%discount whatever. Both my insurance and my husband's pay 1500 each. I told them we will pay via the flexible spending account for next year coz we have used ours this year for glasses ( we are all blind Hahahah). As i plan these things--- glasses, braces or any major medical expense coz they're expensive to be covered my flex Accounts, I said I can pay them next year January when the money becomes available in my account.
They said no and we cannot do that. I said this is not good coz we have been with them for a long time and I have always paid inspite of the craziness that happens with my daughter's payment. Since the dividers were already placed ( pain, experienced) I asked them to remove it. They said ok, then they removed it. While I was waiting for my son to come back the office manager came and said hey are working something out.
So, 3 kids--- $18000.00 in total and they refuse to let me pay in 3 months with a Flex Account which was the hole point of having that account.
So I just finished my conversation with the new office manager ( Rose the old one who still works there is awesome). She keeps saying she understands and nothing else comes out of her mouth. She is not versed with customer service coz she never once apologized and kept repeating g it is office policy and she cannot do anything. I then told her I deal with customer service all the time and gave her a lecture of the population of Quincy where her clinic is and I told her she can not thrive if her attitude is not focused in customer service as well.
If there was a rating for no star, I would give it to them. After all these years with them, the new owners do not deserve my business. I'm sure she's just going to shrug off coz I am just one, I am warning you, this new management is awful--- non communicative of issues as well as bad customer service. I hope they learn their lesson and realize their mistake, otherwise this isn't going to thrive. I know there's. It a lot of ortho options in Quincy but be very cautious if you decide to be with this company. But, why go there? Bad customer service, not the best facility ( no parking) mediocre service. No reason to go to align, and not just because I am upset at this point. read more
