Out of all the places I've rented from, State College Park was definitely the best. I never had to deal with any incompetent workers, bad maintenance response times, or anything close to a bad experience. The pool, when open, was clean and healthy. Not over-chlorinated or anything, very well maintained. The hot tub was broken for the entire year I lived here. Honestly though, it's not like you rent from a place for something like that, though. The gym was always clean, but sometimes got busy during peak non-class hours. We did have some issues in our apartment with the HVAC system, but maintenance was on top of the issue and took care of it in good time. Same thing when the weather strip on our door came off. They replaced it in good time. For one month, my rent check got lost either in the postal system or somewhere in the office. When I was notified of the missed payment, I went to the office to ask the management about it. The woman that I talked to was extremely polite and understanding, and noted that all my previous payments were in well before the monthly due date. She took off the late charges and accepted the normal payment right then and there in the office. So painless. So awesome! Very satisfied with this company and it's employees! read more

Appears that they don't clean between tenants. Many things are outdated/ don't work. Would choose somewhere else to live!

They charged me for "damages" that existed before I moved in. I never thought to document the "damages" since it was normal wear and tear. After an extensive back and forth with the AI on the phone I finally got through by "asking to sign a lease." Even then they were not able to reduce the fees. They told me even if I had taken photos they would not count, I had in fact documented other more major damages in the apartment, but unsurprisingly they picked areas that nobody would ever think to document. If you do decide to move here, I agree with the other reviews that you need to document literally everything the day you move in. But really, avoid this place at all costs, it's not even cheaper. They distort the "monthly rate" by basically making you pay for 1 month that you are not allowed to move in. My move-in date was June 18 and my move-out date was July 25th. That is ~24 days of rent that I had to pay where I could not live there. By doing this they can claim to have lower rates because they are splitting their expensive overall price over a time you are not allowed to live there. I have lived with other companies in State College and this was not the case. If this is your first time and they tell you their time frame is standard for State College, they are lying. Additionally, a big draw for me was the pool which was genuinely closed the entire season. Very sleazy practice, and sad I never got to have my pool party :( read more

The bad reviews are accurate. STEER AWAY. They threw my kid out in the street out of unsuported allegations and a few weeks laer sent us bills for fixing a decrepit place they handed out. read more

For the love of anything, if you value your money, your parent's money, or your sanity, DO NOT MOVE HERE. These guys are the worst of the worst. Ive lived at The Pointe, The Bryn, and Alight, and while all student housing has it's flaws, Alight is by far the sleaziest, cheapest, least organized housing ive ever had the misfortune to live at. If you do, for whatever reason, decide to move here, make sure EVERYTHING is in writing, and document EVERYTHING because they will try to pull one over on you, they may give you a bad parking pass, they may get your move in date wrong, they might give you the keys to the entirely wrong apartment, they may try to charge you for pre existing damage in their slum of a unit. Please, just save yourself the time and money, and choose literally anywhere else (except for Hendricks), and youll be better off. The Bryn and the Pointe were okay, and ive heard good things about Tremont. read more

Alight State College, formerly known as the Park, has probably been the worst place to live in State College, PA. I have been here for 3 years and you just cannot make any of what they put you through up. If I can rate below 1-star I would. I am going to give you 4 reasons why you shouldn't live here: 1) Apartment appliances are hazards and apartments are insecure. We had a electrical fire on 24 April because the shower ventilation fan blew up and set the bathroom on fire. With that said, we were relocated many times, leaving the maintenance team with the only access. On top of almost losing all of our personal belongings to their liable fire (WHICH ALIGHT'S RENTER'S INSURANCE DOES NOT COVER FYI), we come to realize that my $5,000 watch was stolen. We are still in the process and got police involved with fingerprints. There are also no surveillance cameras, and the windows in your apartment do NOT lock. 2) "The 24/7 on-call maintenance/management" Good luck to you if your heater system that is not up to CODE standard doesn't work during the winter. For them, their 'fix' was giving us tiny space heaters that can potentially lead to another fire if left on the carpet. Trying to get a hold of them with their horrible office hours is frustrating. There is not a 24/7 management or maintenance team. You have to wait until you're on THEIR time. I have tried emailing and reaching out to the general manager and its nearly impossible to get a message back. 3) "The Amenities" Don't believe any images you see on their website. It seems as though it is a marketing scheme because you can't even use them the majority of the school year because it's winter. Half the gym equipment is unusable and not functionable. It seems like they got the equipment off a $60 budget. The pool is always gross and filled with bugs and garbage. They promised all of these upgrades last year and I haven't seen much improvement. 4) Money Grabbers There always seems to be added payments to your monthly bills for no reason. There have been many cases where I had to go into the awful office service to dispute charges and it was "simply" a mistake on their end. You also do not get the option to skip the transportation fee if you have your own vehicle, you must pay. Save your son or daughter a good Penn State experience and Please, DO NOT rent here!! read more

Alight State College - Burnt out shower fan and mold on ceiling - University Housing Near Me - State College, Pennsylvania

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Living here wasn't great but not terrible either, but living on the first floor vs the third is a completely different experience. if you have the option live on the third floor! you'll have far less issues! on the first floor- my first apartment- you could hear EVERYTHING above you. a char moving, foot steps, everything it was awful. bugs would crawl in through the windows and door that had massive cracks in the sides and bottom. the deck outside my apartment above us was falling in and I told the park, old management, that I would not be paying rent until I could use the entirety of my apartment since I'm paying for space I couldn't currently use. they actually paid for a whole two months of rent for everyone in the apartment and gave us a $100 gift card to Walmart. when con came they told us we'd have to relocate to a new apartment and it ended up being on the third floor. we just asked not to move back and they approved. the third floor is far quieter and you can't hear almost anything below you, bugs become a near non existent problem. what did become a problem was the plumbing in this unit. the toilet had to be replaced because it didn't have enough water pressure to flush, and the shower on the side I lived on lost temperature control three times and constantly had a drip only recently they took apart the entire shower and fixed it. our dishwasher has flooded and leaked 3-5 times at this point and it smells rancid! You have to run the dishwasher twice alot because when you open it it smells like garbage. the wood in the bathroom is decaying and falling apart and the bathrooms on both sides have stained tubs that cannot be cleaned. i asked maintenance and he said I would have to SAND off the calcium build up and staining. both like and unlike many reviews here our first apartment was FILTHY to move into. the floors when you scrubbed them with a simple swifter mop came up BLACK. Our second apartment was much better and much cleaner but it is important to note it was a showcase apartment until we moved in. The air and heating work very well, but the windows aren't insulated and because of that the rooms closer to the heater get up to like 80-90°F and the rooms further away are freezing requiring a spaceheater. don't ever leave the heat on auto or it will run all night. the windows don't lock and the shades in my room were broken stuck down and unable to be raised. my fan has wiring issues and is unable to run without an electric hum and the setting go from slow to fastest to off to medium to off to slow. Fire alarms are not regularly tested or changed here so you can hear the beep of a dying alarm across the facility due to how it's built and it's incredibly annoying. Things I can say is genuinely a positive is the closeness to Dairy Queen, Wendy's Weis, Giant, and Brother's Pizza. it makes driving to walking to get food super easy. they offer free parking if you live there and in my experience there's always enough room in the lots. For pets it's a 1 time charge instead of monthly which was very nice when a kitten randomly showed up on my balcony. Maintenance is always timely and very polite, but I have had an issue or two where something was marked as complete and they never showed up. The walls separating you to your neighboring apartment as fantastic you'll almost never hear anything from the bedroom right across from yours, but the walls inside the apartments are paper thin. I've lived here for three years and while the issues are there over all it hasn't been that bad for a college apartment. Even on weekends the facility has been fairly quiet and I've never felt unsafe living here. Theres no traffic noise and you're far enough from campus or the stadium that you wont be bothered by it. employees here are always super nice and helpful and I've never had a damaged or stolen package. no one ever touched my patio furniture. If you're looking for an apartment and you can get a third floor apartment at Alight I would say do it. If you can only get a first floor I would not recommend. read more

Towed my vehicle having a parking sticker Half moon towing charged 700 dollars , alight state college towing company are in business to penalized students that pay rent and utilities to these thiefs If I dont get my money back i will get a lawyer to stop this abusers My daughter Neysha Lugo lives in apartment 228 at alight state college On February 29 2024 Half moon towing towed her SUV because allegedly didnt had a parking permit. ( called by alight office) Over the las 3 weeks Neysha got a replacement parking permit because her old permit fell off due to wearing and weather. Before leaving to spring break she left her vehicle with a new parking permit placed in the rear window on the outside Today March 9 she was back no car on parking.she found out a towing company tooked the car he wants $700 cash Her parking permit was either taken by someone at the complex or fell off due to the cold weather Very unfair from alight state college office to do this to the students and also looks fishy that all of the sudden this car lost the parking permit??? Pitcher and catcher game I need the vehicle of my daughter to be returned also if this do not happen i will have fox news informed of this type of abuse from alight state college read more

Created an account to write this review. Moved in to bugs littered on the floor with white paint splatters and disgusting sticky floors, which my roommates and I had to clean ourselves. Looked into the bathroom to see half of the shower wall gone. A huge hole in my shower, along with the wall behind the toilet. Not only that, the toilet cover was missing. Maintenance fixed said problems, albeit poorly. There was a spot in my bedroom with some scuffed paint, but it was nothing significant at the time along with velcro stickers on the door I assume the previous tenant used to hang something. At the end of the year I was charged $75 solely for bedroom paint and $38 for bathroom cleaning. DO NOT live here; they give you an apartment in horrible condition, maintenance is extremely slow and do the bare minimum to fix your problem, they will give you a list of problems they did not fix before or non existent ones to charge you at the end of the year, unlocked my door, which was locked while I was sleeping, to do a random room check at 7 in the morning, which consisted of turning my light on and glancing at the room for half a second. read more

If I could give a zero I would. Do NOT rent an apartment at Alight. I have provided our own rental insurance policy to Alight dated in August when my daughter moved in. Alight has been charging us a $12 fee every month for their renter's insurance and threatening to kick my daughter out of her apartment if she doesn't pay the $12. In essence, we have been paying 2 renter's policies. I have uploaded, emailed and spoken to the office on several occasions, and they keep coming up with one excuse after another why they can't stop charging us. I have submitted proof of emails and I get "I'm sorry, I didn't work here back in August or September." They refuse to refund us. Ackeem is the general manager who is taking advantage and is unscrupulous. Now, in January after 6 months, I am told our policy has a technicality in the way it was addressed. After numerous communications, why did it take 6 months to tell us that? Stay clear away. Not to mention, my daughter's apartment had an infestation of MOLES in it! read more

Alight State College - MOLE! - University Housing Near Me - State College, Pennsylvania

This place was horrible. The apartment was absolutely disgusting and the management and staff were very incompetent and extremely unhelpful. They were also passive aggressive. They allowed people to stay in the apartment illegally, and those people allowed strangers to stay the night in my apartment. When I called the office to ask them to do something about it, they dismissed me, did nothing, and ignored my phone calls. Any complaints you have the office will ignore them and then eventually just start ignoring you. When I moved into the apartment there was trash still in the apartment. I left the apartment how I moved into it and they charged me for trash that wasn't mine. They charged me over $200 and when I talked to them over the phone about it they were very condescending and said they should have charged me more for trash that wasn't mine. ABSOLUTELY believe every single bad review to avoid not only having to live in those disgusting apartments but also avoid dealing with the rude, passive aggressive staff. Also, think twice about the positive reviews on here and on Google. Especially the 5 star review on the Google reviews from someone named Noah Long, who coincidentally happens to share the same name as Noah Long, the assistant manager of Alight. On a positive note, after having to appeal the $200 charge, they reduced the amount they felt I owed. Not by much though. read more

We moved our daughter in & the bedrooms were sealed stating they had been cleaned & sanitized due to covid. The drawers still had clothes from last tenant. Windows were filthy & bathroom lets not even begin how disgusting. They sent a girl to clean, emails were sent and til this day the mold in her bathroom has not been removed. My poor daughter hates showering in her own apartment. Everyone in the office is very nice but nothing is ever done. They even agreed with us on condition of bathroom was unhealthy. I don't understand how they can rent apartments to kids in these conditions. read more

1/5 is too good of a rating of this apartment complex! This by far is one of the WORST places you could possibly choose to live as a resident, student, or anyone else (this is not an exaggeration). Learn from my mistake and DO NOT DO IT. The management is completely and utterly neglecting and confusing. There's no sense or urgency, care, or consistency for the issues that the residents are facing. To top it all, they consistently finesses you of your money with extra charges, fees on your account which they hold you responsible for. My roommates and I rented a unit at his complex for only a year and dealt with so much hassle in such little time. Our apartment flooded on Christmas Day and we never compared for any lost items or damages. Plus, to add salt into the wound we were left to actually CLEAN our own place after everything had happen with no source of support or help. We had many problems with appliances. All of which included closet doors molding, shower leaking, boiler issues, nat problems, thermostat problems with heat in the WINTER, etc. There were a lot of miscommunication from management handling our accounts in regards to paying our electric, utility, and gas bills. Additionally, my roommates and I received charges on top of charges that we shouldn't have had because of this. The unit was old and filled with old appliances that we constantly had to reach to maintenance to fix. Even reaching out to maintenance for help at times was a bother and inconvenience. All in all, this entire apartment complex should be SHUTDOWN and REEVALUATED, properly TRAINED, and completely UPDATED before opening up for civilians and student to rent. This place by far is one of THE WORST places I've ever experienced/lived. It's a health and safety hazard for anyone interested. Most importantly, it's not a good place to invest ANY of your hard earned MONEY because you will literally be waisting it. I wish I had a one positive experience with this place to say, but unfortunately I do not. Save your money and your time! Stay Blessed. read more

I strongly DO NOT recommend staying at this apartment complex. I moved in last year...upon requesting an early move in of 3 days because my old lease was up and I had nowhere to go, they denied me availability even though my roommates were already living in the apartment. The apartment was filthy. We had several MICE in our apartment, as well as countless bugs and insects. We informed the proper people about these issues but we were never followed up with any of them solved. After returning from Christmas break, I came back to find that the ceiling in my bathroom area as well as a corner of my bedroom ceiling had caved in due to a water overflow from the apartment above. The entire apartment smelled of mildew. I called and told them about the issue, but they did minimal work to fix it. There was mold in my bathroom for the remainder of the year that I called about at least once a week. My bedroom was never fixed, I had to throw away 3/4 of my wardrobe due to unmanaged water damage. My room smelled of mildew and had mold for the remainder of the year. Finally, upon move out I had my apartment key for my new place mailed to me (1 week before move out) while moving out, I noticed that my key still had not arrived. I mentioned it to the office workers, and they said that they would see what they could do to help me. I moved out on my directed date without word from them on the mail, and they then told me that because I was no longer a resident I was not allowed to check the mail. The mail with MY name on it. The mail that I informed them would be coming. Long story short, after many calls and arguments, I was never able to get my new apartment key. Extremely disappointed with every aspect of this apartment complex read more

We moved our son in on the first move-in date The Park allowed - Wednesday before classes start. We walked into the apartment and it was disgusting! It had not been cleaned since the previous tenants moved out (most likely boys since we were on the first floor). There were cobwebs everywhere, the floors were dusty and sticky, counters and appliances were dirty and sticky. The bathroom was a sh&thole, literally. The carpeting was old and dirty - wish I'd brought up my good vacuum just for the bedrooms. It took 4 women 4.5hrs to clean the place. I'm sorry, but we're paying $620/mo - and we've already paid a full month yet can't even live in it for the full month and they don't even bother to clean the place! If my son doesn't demand a full month back, you can bet I will! There are cobwebs hanging from the ceilings. But the best part? You can't clean them because it's a popcorn ceiling and if you try to clean them, you get ceiling falling down all around you. My son removed the AC/heating vent from the ceiling to clean it because it was dusty and and dirty and ended up with half the ceiling in his eyes. The ceiling fan was no better. The baseboards were disgusting. That was the first thing I tackled after vacuuming. You know when the cleaning crew arrived to clean the place? Saturday! Yes. Literally 2 days before school was to start ... the weekend of move-in! One of the cushions on the couch was slashed. I'm reasonably sure with everything I've read about this company, the previous tenants were charged for that and the current tenants will be as well. Oh, and the pictures show a bedside table. Yeah, no. They don't provide one. Better bring a screw gun and some wooden matchsticks with you. There were stripped screws in many of the doors - including the front door! The one plate associated with the lock on the front door was practically falling off! I had a hard time even sinking a screw for my son's bedroom door handle latch plate because the door jam is split. Don't be fooled by the pictures on the website. Certainly the units don't look anything like the pictures and from what I've heard from other parents, the model unit is bigger and obviously in better condition than any of the actual units the kids live in. And trust me, the gym doesn't look anything like what's in the picture! Don't rent here. This place is disgusting. Sure, the price is better than many that are closer to campus, but seriously - it's not worth it IMO. read more

The fact I'm even making this review... just to cut the story short, me and a couple of my friends who signed with this apartment went to their housing fair while was good and all. We ended up applying and were literally forced to sign the lease due to all these " the rate is going up sign now" text messages would pop up. We ended up signing just to find out a few months later that those text messages were all bs and in fact the rate of the apartment was actually going down! Of course they lied and told us that we they would change our rates to what it was suppose to be but never did. Horrible. Please for everyone watching if u end up singing here and get text messages saying the rate is going up..it's a lie. Don't sign early -Eric read more

The Park at State College puts a roof over your head and keeps you fairly warm throughout the winter. Yet the windows aren't well insulated so it actually doesn't keep you warm, there's about a one inch gap under the front door, so that doesn't really keep you warm. But at least your door locks, oh wait, it broke 4 times while living there, well at least they fix it, oh wait, no they come not one day, not two days, but 3 days after you request for them to come fix it, but that's okay, you're only 4 girls living on the first floor of the apartment building, why would you be concerned about that? Well at least you have appliances that work, oh wait... when you arrived there was Tupperware left in the dishwasher and the thing reeked. Well at least you never had a problem again with the dishwasher.... oh no of course you did, you see whenever you didn't clear out the food disposal in the sink quick enough anything that couldn't pass through would backtrack into your dishwasher and collect until finally it all spills out onto your kitchen floor, smelling horrible, meanwhile you don't even use the dishwasher and repeatedly ask maintenance to cut off the sink to dishwasher attachment to avoid this because it has now happened 5 times. Maintenance never explains to you how to drain the dishwasher properly so calling maintenance weekly living at the park will become a regular thing for you. The paint job is pathetic. All of our counters are crooked along with pet of our oven and many of our cabinets. My roommates closet door fell on her 3 times after maintenance "fixed it". A guaranteed "good" job every time. There's trash all over the place. The gym looks like it hasn't been dusted in 10 years. It also never has water in it. It's hysterical that there's a sign in there telling you to tell please clean the machine after use, I will when you do. Also 1/4 of the machines are broken. For about a month there was trash flying around everywhere because the trash collectors couldn't come for some reason to pick up the trash and birds and other animals were getting into the piles of trash building up and The Park had the AUDACITY to send an email out asking the residents to stop putting out trash, as if it was our fault, where else are we going to put it. It would also be helpful to bring your own salt when the weather becomes poor in the winter because The Park doesn't always salt and I watched at least 3 people slip and fall because of this, the steps heading down to the bus stop posing a particularly dangerous spot. I continue to tell people not to live here, what a waste of money, time, and a year of my life that I'll never get back. read more

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I think this has to be the worst housing establishment I've lived in throughout my 5 years at Penn State. They are not accommodating for the majority of their services. The apartments themselves are dirty, worn, covered in mold, and look like they just threw paint all over them after the last residents left and then moved in the newbies. The pool is almost never open. The gym is never stocked with any necessities...such as WATER. There is glass scattered all over the grounds of the entire place that hasn't been cleaned up ALL YEAR. Once I was laying outside and the pool umbrella I was using broke and toppled on top of me cutting my arm. It is obvious from not only my review, but the countless and ALL negative reviews below, that the management does nothing to address these issues and just doesn't care. They try using their very basic marketing techniques to try and overthrow the negative comments. Wow, you serve breakfast during finals week? Definitely makes up for the busted sinks. Free wifi in the Clubhouse? Thats reassuring since I need to spend time in their to get away from the moldy and dangerous bedroom. The employees are nothing but kind and accommodating. It's sad they're working for such an establishment. But hey, they give you free fried chicken during finals week. Eat as much as you can to make up for your horrible experience. read more

Apartment is never cleaned from old tenants before new residents move in. Low quality materials through apartment: walls chip easily, pipes are constantly leaky, kitchen is built with unfinished wood (cheap). Walls are horribly insulated and windows do not properly close tight enough to keep out cold air, forcing you to pay a higher gas bill. Fitness center in clubhouse is rarely ever cleaned. The pool is never open. Even the billiards table has been broken since I moved in in 2015. We are forced to pay $300+ annually for a CATA Bus Pass, regardless of whether or not we want it or will use it. Utilities are incredibly high (Gas, water, electric are not included). Way over-priced, especially considering these are student apartments. Only positive aspect is the speed and quality of the maintenance crew. However, the apartment has so many problems that I need to request them 2-3 times per month. read more

Bathroom was disgusting at move in, construction somehow was happening at all points of the semester so it sounded like you were attending school in downtown Pittsburgh. They would schedule renovations in the middle of the semester multiple times where you had to move all of your stuff out of your kitchen so that people could use power drills in your apartment from 8 AM till like 6 PM. Horrible place to study with all of the noise, but at least you could go to the clubhouse's study room... unless you had to use the bathroom. The men's room toilet was clogged for the entirety of the semester, so I would have to walk all the way back to my apartment. The gym was a joke too, treadmills were decent but the weights were bought with a 60 dollar budget. Only decent thing was that I never saw anyone get the cops called for partying, but that's more down to the community than the place itself. My final straw was when my ceiling starting leaking large amounts of water for two nights straight. read more

I will stand on my ground that a $440 late fee is absolutely outrageous. In my previous review you noted that things "are" clearly stated. Obviously they are not or she would not have been charged an exorbitant fee prior to even moving in. Sadly, your venue takes advantage of college students, and to top it all off, as she wanted to sign the lease herself and not have a co-signer, out of her own money paid a few months of rent up front. As I said, I am truly disgusted and she did not even move in yet. read more

Hot or Cold? Put in ------- ear plugs because you won't hear your roommate from 4 feet away from you with the heater/AC on. Lock on your door broke? b Better go to home depot because WE DON'T DO REPAIRS. Scheduled checkup? They'll walk into your living quarters like the Gestapo without so much as a hello. Have a friend visiting to study for a Bio exam? Better walk your --- down to the office and give them the make model, color, mileage, remaining tire tread, and a crisp $1 bill for a parking pass when nobody else charges for guest parking. Had an issue paying for a $20 electric bill over the summer? Enjoy a $200 fee for our trouble with the managers going out of their way to not talk to you. Want to enjoy amenities promised to you when you signed your lease? Too bad someone dropped a beer bottle in the pool 8 months ago and we don't know how to refill the pool. Wanna play billiards with your roommate?! NONE OF THE POOL CUES HAVE A TIP LITERALLY NONE FOR 12 MONTHS I LIVED THERE. EXTRAS: It's college, people drink. Some of them like to drink and litter, also understandable as when your inebriated some personal values go out the window. Guess what though? The Park doesn't bother cleaning any of this for WEEKS. Also if you're interested in having outdoor furniture, you better have a notarized seal of approval that this furniture was made for outdoor living otherwise they'll throw it away and charge you a removal fee. If you have an ongoing issue to do with anything, good luck, the managers won't speak to you. They're busy, leave a message? Yeah they'll call you back tomorrow. Yeah they'll call you back Tuesday. Oh sorry they JUST left for the day. Don't live here. Find a couple friends, find a nice little house for rent that's not too close and not too far from campus, and enjoy your life. Just got charged a $25 cleanup fee for items left in my apartment...my apartment was spotless....I...don't even know for what.... read more

Avoid living here if you like to live somewhere clean and quiet. Upon moving in my room was dirty and uncleaned so I had to request that they send a cleaning crew- who did a minimal job. The property that the apartments are on is filthy and never cleaned. I have lived here a year and they have not cleaned up the litter left all over the place. The wifi is included in the rent, but it frequently disconnects. Most fo all the communication between management and employees and residents is terrible. We were not alerted to a quarterly inspection, and were charged for a chair that had been outside for a few days. The chair was undamaged and returned inside the apartment, but we were charged for the price of the chair, with no prior warning being sent to us beforehand. The attitude of the employers is also rather off-putting. They are not friendly and helpful, and can be rude if you ask questions. I was very unimpressed with the staff. The quality of the apartments for the price is very low. The apartments are typically cheaply made student housing so don't hold your breath for anything more. The noise carries, so if there are parties going on at all hours of the night prepare to be awake. Overall I had a bad experience living here and would not recommend it, but perhaps they are improving things for the new residents so make your own judgement here. read more

Absolute horrible customer service post move out. My roommate and I moved out and before moving out I asked them about how clean the apartment has to be after moving out and they say not spotless clean just enough that it's not too dirty. I clean up and move out and then receive a cleaning charge! My roommate's check was sent to the wrong address so we called (me about charge and him about cancelling and resending the check) and we were told to email a certain person. We emailed and received no response. My roommate followed up with multiple emails and still no response. Absolute disrespect! When I call and ask to speak with the person that's responsible for it I always get told they are not in the office, no matter what time I call. Avoiding responsibility? Also, their trash management was so horrendous that the large public metal garbage bins were overflowing with trash so much that the top was overflowing and people were forced to leave trash lying on the ground next to it last year I lived. The gym is laughable too. Moved out to The Heights and do not regret the decision at all. read more

It was the best place I have live at state so far. I love it there!!

They employ reasonably friendly and helpful staff under the circumstance that this only applies to staff composed of students. Staff of whom are adults and full time employees are particularly clueless and quick to provide an attitude. Internet connections are slow and unreliable about the apartment registering in at 15Mbps at most. Club house wifi rarely ever works and nor does any equipment in the computer/study lab with constantly broken printers and non-functional internet connections in addition to severe restrictions on usage of computers in said lab. Almost nothing in the clubhouse works nor has worked for many months, now. The tanning bed is still advertised on the site yet has been broken for about a year now, hot tub was advertised up until a few months ago and was promised to be fixed, until it was suddenly filled in. Gym equipment continues to not be maintained with two broken machines, of which one was promised to have been fixed since November, it is now the very end of May and still is broken. Apartments are decently spacious and otherwise quiet, however, they are poorly constructed as they're drafty during the winter time and not well insulated at all. It takes about 1.5 minutes of leaving the water running in order to have COLD water, any time before then and the water is about 95 degrees. Grills were replaced, however, so that makes up for something, though the old units were tired and nonfunctional so they seemed about 5 years late in their replacements. It was a decent proposition for $595 a month and you'd get what you pay for, however, rates are quickly increasing though much of The Park's entirety is deteriorating at an even faster rate. If things were fixed and functional, then $595 a month would have certainly been justifiable; a great deal-even. Given its decline and rise in pricing, however, $595 per month is certainly not something I can recommend for anybody wanting to make decent financial decisions, much less-so, paying even more. read more

DO NOT BUY A LEASE HERE. The wifi hasn't been **** literally all year and maintenance/management did not give a damn about it. I reached out to them multiple times throughout the year and they had no answer. They host petty events giving out a pancake or two but only allow you to participate if you renew your lease. This apartment complex only cares about money and will charge you here for nonsense charges. This place is not for college students looking to be involved with on campus activities and partying. Being out here, nobody wants to come and visit this far off campus and the party scene is dead. read more

Management is awful, especially Tara. She is rude to residents and the people that work for her.

It's a great place to live! The only downfall about the Park is how far from campus it is and the reliability of the busses. It's in walking distance when it's warm, but too far with the cold. read more

Apartments are spacious and the community benefits like the gym are great. By getting a free card, you can access the gym and computer lab whenever you want. Moving from on campus to off campus takes a bit to get used to but it's way more fun. read more

When I first moved in, there were a few issues with my apartment but the staff and maintenance teams were very quick at resolving them. Overall, I love living at the park. It's a little far from campus/downtown but I don't mind. The 24 hour fitness center is a huge plus! The office staff are friendly and frequently hold events for residents that involve free food and/or prizes (who doesn't love that?!) read more

DON'T LIVE HERE. It seems all peachy in the beginning, but it actually sucks. A lot of the staff were fine and helpful, but the management is not friendly at all. They will nickel and dime you for EVERYTHING, often ridiculous amounts in fees. For example, I was on vacation when I was supposed to switch apartments, and they were going to try and charge me $50 for EVERYDAY I didn't have my stuff moved. If you need anything fixed, don't count on it being fixed for like 3 months. Not worth the price point at all. read more

Doing a good job so far, but I learned about this program through a simple email and not an official announcement. I think an email with all the events for the month would be beneficial to members as well. read more

Overall, The Park is a pretty good place to live. They have remodeled most of the apartments, which really makes living here better. There are a couple of little annoyances, but that's to be expected anywhere. read more

The park has great access to/from campus via the CATA bus routes, and it's really nice having your own room. But the pool is closed most of the year and the hot tub has never worked while I have lived here. The maintenance guys usually arrive on schedule, but any kind of construction/outdoor repairs, and the workers will start running their buzz saws at the crack of dawn. Also, the driers in the apartments just make your clothes a little warmer, they don't actually dry them unless you run it for two full cycles. read more

The Park is a beautiful facility, with great rooms and an even better location. It is close enough to get to Penn State easily - particularly with a bus pass for $300/yr for many different busses - but far away from campus and downtown traffic. The pool is open only during summer weather, which is just common sense, but it is nice to hang out with friends by the pool. Love that they offer a free gym as well as other services. With clothing drawers set up under the bed, there's not a lot of surface/table space to put items unless you move them, but it's a small price to pay for such a nice place. read more

The Park is a pretty nice place for the price you pay. It's close to the bus stop and has a gym and pool. You might have to call maintenance for stuff such as the driers which are old and don't work too well but they usually fix things in a day or two. The view is amazing with a higher level balcony and they did a great job which matching me to my roommates. I try to steer clear of the office though...the staff isn't always friendly and can be frustrating to deal with. Overall though I love the place and the bedrooms are a decent size too! read more

I wish I could give 0 stars. From day one I knew I made a horrible decision. I am a graduate student, so I didn't know much about the area when I signed my lease. I lived here August 2017-August 2018. I moved in a couple days early for orientation. When I arrived, I got my keys and went over to my apartment. The leasing office put me in an apartment with three girls who were already living here, which is fine. I walked in, and the apartment was completely disgusting (not necessarily the parks fault). I made an attempt to clean up, as my new roommates were still not back to campus. While cleaning, I found a litter box and cat food. The park has strict "no pets" policy, so I went to the leasing office. I asked politely to be switched to another apartment. The manager at the time was the most unprofessional person I have ever met. I explained the situation, and she said the cat may be a therapy animal. I told her I just did not want to live with an animal (I think it was a normal request..). After some argument back and forth, she said to me "What if your roommate needed a machine to keep her alive? Would you request to live in another apartment? Because this cat is exactly that and that makes you a horrible person." I literally had no words and left crying. With no place to sleep that night (the apartment was not in a condition that anyone could sleep in.. mold etc.), I spent $100 on a hotel room. In the morning, the park offered me another apartment (after I was told that was impossible the previous night). Now, this apartment was certainly not nice. It was not clean, but my roommates would all be new, and it was not inhospitable. I filled out an inspection noting the holes in the wall, broken appliances, dirty carpet, etc. Nothing was fixed by the park, but there is proof that I did not cause these damages to the apartment. I enjoyed my roommates, and I enjoyed my time at Penn State. The apartment walls are extremely thin, so I bought ear plugs. The maintenance did not come at request, so I fixed appliances. The bus that takes you to campus is almost always full to the point where you are touching 5 people while on the bus, so I walked to campus most days. All of this was okay (probably would still rate 1 star though). Now, I am finally living in a beautiful apartment (Westside Villages), and I received a charge for ~$200 from the park........ Remember how I filled out that inspection? I guess they did not look at that. The charges were "bedroom carpet cleaning" "bedroom painting needed"... etc. I have been to the office, emailed, and called. $200 is not a huge amount, but I left the apartment in a significantly better condition than I moved into. I can not believe the SCAM the park is running. Please, do not move in here. read more

If I could leave no stars as a review I would. This was the worst apartment I have ever lived in. The management was lazy and nothing was fixed unless you complained multiple times. They would also say that they stopped by to look at the problem but never actually stopped by. When I first moved in the apartment was absolutely disgusting. The carpets were basically black from dirt, the paint was chipping, and my shower was falling apart. When I moved out they tried to charge me for them to clean the apartment. They will find any reason to fine you and then not actually fix the problem or clean the apartment. I would not suggest this place to anyone ever. The owners only care about making money and not their residents. read more

Living at this apartment was one of the worst experiences of my life. Hot water went out at least ten times, ac was broke for days when I first moved in, and our front door lock was broke for weeks. I was constantly getting locked out and when maintenance came to "fix it", they just suggested we try slamming the door a certain way. Every time they came to fix the hot water, they acknowledged that it was broken, lit it so that it would temporarily work, but NEVER actually fixed it. The hot water would go out at the worst times making me miss class. The management is rude and deceitful. They will tell you anything to get you to sign a lease, regardless of the truth. The people who work there give you false information about important things and by the time you go to confront them, they don't even work there anymore. Its basically impossible to get rid of your lease because no one wants to live here and they have so many open spots because of it. Do not take the 5 star "reviews" seriously, they're faker than the people who run this dump. Also, I am not the type of person to write a review but this experience was so awful it drove me to read more