I have been going to MP for almost 20 years. I love the staff, they all care about you and your…read moreneeds as a patient. The one down side is calling them is a total pain! (As are most offices), they just don't have enough people to answer calls. I can't even count the amount of times where I have been on hold for over an hour. Worth the wait though!

This place wouldn't help you if you were dying. They only care about money nothing more. I couldn't…read moreget thru to a nurse practitioner when I'm suffering from Bronchitis. They would have had me wait for an appointment when I quite literally can't. Their care has gone down hill. I'm not sure if they changed owners or what's happening but it is the biggest trash I have ever seen. Martins point needs to start caring about their patients or just stop being a medical facility all together.

TL:DR- They take care of you as soon as they can. People need to stop having unrealistic…read moreexpectations or coming here for the wrong reasons, and then leaving bad reviews. On the Walk-In Clinic, I've been coming here for a while now, when I need to be seen for milder things but can't make it to my primary care. Depending on staffing and how busy they are, yes, you may have to wait a while. But that's how walk-in clinics work. You walk-in when you want, and they'll see you as soon as they can. On some of the negative reviews on here- If you're actively bleeding, you should be going to the ER (or maybe an urgent care). This is a walk-in clinic, you're not prioritized. This is not the place for that kind of care. If you have something viral, no they're not going to give you antibiotics, because they're for bacteria, not viruses. It won't help with what you're sick with. All they can do is give you advice on what to do, and tell you to suck it up. I came here today, and also didn't eat before I came. That's on me, and not them. It's not their job to make sure you take care of yourself before you come here. And again, you may have to wait a while. It's a roll of the dice. Just show up and hope they're not busy. No, you can't leave and hold your spot in line. That's not how it works You would be getting out of line. Did you not learn how lines work when you were little?

I was escorted to a waiting room. There was no heat and I felt miserable. They left me there for an…read morehour. I walked out. I needed help. The staff just hung around while I waited.

I would never recommend Martin's Points medicare supplement plan to anyone. I had joined their part…read moreC supplement plan. After joining, I did not have a part D prescription plan, So I found a part d plan and joined that. After getting a part D prescription plan, Martin's point dropped my part C plan. This left me without a Part C supplement plan.

Absolutely atrocious customer support. Messages to the portal are NEVER answered and calls to the…read moreoffice, even when supposedly marked "priority" or "urgent" never generate any action. My wife has been trying to renew her asthma medication for 6 MONTHS, but Optum, who they require us to deal with for our prescriptions, says Martin's point repeatedly fails to respond to calls for authorization. We have called their office more than 10 times to no avail. Sadly they apparently pay no attention to the consistently lousy reviews they get on Yelp and Google. I recommend steering well clear of them!

From the sounds of it Topsham should hire me to come in and teach customer service to their…read morepersonal. I'm available through November. Thanks

I was on hold waiting to speak with someone today to make an appointment for 15 minutes. No one…read moreanswered. I then tried again with a different prompt. I waited for a little over half an hour and gave up as no one answered again. I tried to make an appointment on the patient portal and it said no appointments for my primary care were available. Do I now have to drive 15 miles to the office to make an appointment?

I really want to give them 5 stars. I like my Dr. and everyone has always been friendly…read more I have health issues and my wife isn't satisfied with my experience. Her whole immediate family are Dr's and nurses.

Honestly the more often I am seen here the more I love it…read more I recently was suffering from a bronchial flu. Like a hideous combo of bronchitis and the flu. I had been in bed for two days and was due back at work but knew I couldn't make it thru an hour of it so I drove to the hospital. It's early afternoon on a Thursday and they had a 3 hour wait in the ER. Well I was absolutely too sick to sit in a waiting room for 3 hours- and that's just to get to step one. So I got back in my car and called Maine Med family practice and found out that they do have urgent care so I could be seen that day at a designated time just by a different doctor- but one with my records on hand. So much better . Seriously unless it's 3am and I'm in an accident I would ALWAYS prefer to just use my urgent care!! So today I had my physical. I received 3 vaccinations and was totally happy to realize the importance of having a regular doctor at a decent hospital. Going over the paperwork they gave me while there I realized that in the last few months they had amassed my entire medical history. I lived seeing shots I received in 1988. I don't have to remember that my Tetanus was due this year. They reminded me. Maybe it cuz I'm from a big city in California but insurance for me there always meant ER visits or clinic visits. Never this personalized care. They called me to set up the appt for my yearly physical. I didn't have to remember. Gotta love that. One less thing on the calendar to set reminders for.