I've been going to this restaurant 1-2x a week for the past couple of months and I'm sick and tired of their bullshit.
I take my orders to go as I live 15 minutes away and I had to drive back because my food was inedible TWICE in the last 3 weeks.
The first time, one of the employees put about an inch of relish on my burger, making it a soggy mess. The second time, my burger was raw (the entire inside of the patty was pink).
The first time, the employee (blonde ladie, maybe a manager) offered me a refund and a new burger, I declined the refund since mistakes can happen and they were very apologetic.
The second time, they just made me a new burger without offering me a refund (different employee this time) I would have actually taken a refund this time because I was very pissed off. But hey, I guess I should be grateful that I got a new burger with my (now cold) poutine, and having wasted an hour driving back and forth. Especially for $25.
How does a restaurant get away with being this inconsistent?
When the food is good, it's great, but it's subpar 20% of the time, and 5-10% of the time it's inedible. For this price point, this is absolutely unacceptable.
They lost me as a customer. read more