AVOID if you can. I'm giving only one star because I like my OB-GYN who practiced here. But now…read morethat she's changed offices, I have zero reason to come here again. There's a woman who works at the front desk/answers the phone who is perhaps the rudest person I've ever spoken to. Zero manners. Annoyed, mocking, borderline berating. I called to see if they could pull up a medical release form that I had signed two years ago and transfer my records over to another office, and she insisted that I had never sent them a form. Basically yelling at me over the phone. Front desk staff are a critical component of any healthcare, as they're the first person you see and can set the tone for the rest of the appointment. I would never want someone like her to be in charge of issues like appointments, who to talk to about bills, etc. Absolutely horrendous experience. Plus each time I've come, I've had to wait upwards of at least half an hour to an hour before being seen.

They literally do not care, and I say this after speaking with several other women who report an…read moreexperience similar to my own. The male receptionist sincerely lacks even a modicum of knowledge involving GYN concerns, he doesn't how to triage problems, he is abrasive, rude, arrogant, disrespectful, angry, he lacks empathy, curiosity, kindness, or even concern. Literally every interaction I have had with him, whether in person or over the phone is distressing. I had my first unpleasant experience with him when I called the office to make my first appointment. I decided to stay with the practice because I thought Anna Keshishyan was fantastic, and I figured my interaction with him would be minimal. Now I understand that he is the gatekeeper of the practice, and one must attempt to get through him in order to get to a provider. There are certain types of support staff who do not belong in healthcare, especially because when a patient is calling a doctor's office, it is usually not because they are having an amazing day and are looking for a sound board for their exhilaration.

Dr. Chin is ok but not great. He is way too fast when it comes to examining or he just listens to…read morewhat you say and doesn't examine at all... His assistant forgets to get me information to another office/ appointment after Dr. Chin asks her to do it almost every time. Sometimes I cant understand what she just said. He never does follow up appointments. He does seem nice but i just always feel rushed.

This is for the PT section of the Brighton Marine facility…read more Ring Ring Her "Brighton Marine Center" Me "I'd like to make an appt for physical therapy." Her "What is the problem?" Me "I have rotator cuff tendonitis." Her "What part of the body is that?" Me "Uhhh...shoulder..." Her "How do you spell 'rotator'?" Me "Uh..R-O-T-A-T-O-R" Her "How do you spell tendonitis?" Me "It's not really my field so I don't know." Her "Well, I'm just the receptionist." Me *CLICK* Called Joint Ventures and the woman that answered the phone was knowledgeable and very nice. Brighton Marine should hire a receptionist that at least pretends to know what she's doing.

BILH in Burlington & Peabody Mass are fantastic. Burlington is better for the Emergency Room…read more The doctors & nurses are amazing. I have had good experiences with My Lahey doctors!!!

Unless you are a masochist, please save yourself hours (literally) of frustration and find a doctor…read moreelsewhere. This office is not worth it if you are thinking that the location is convenient, they are accepting new patients and/or accept your insurance. Allow me to summarize my almost 3 hrs of aggravation for an appointment that never happened: because I have two specialists at Beth Israel (the hospital itself), it is much easier to have a BI-affiliated primary care doc. My PCP changed her practice and is no longer affiliated, so add in Covid issues of finding a doctor accepting new patients and my options were limited. Tufts (my insurer) confirmed for me that two doctors here were accepting new patients, so I called to make an appointment. I was on hold for 22 minutes before my conversation with a snippy and bored-sounding girl started. She told me I needed to fill out new patient paperwork BEFORE I could even make an appointment. She emailed this to me while I was on the phone with her, and I asked if I could make the appointment at that time and email the paperwork in 10 minutes? NO. I needed to fill it out, email it back and then call again to make an appointment. Does that make any sense to anyone?? Because BI has all records on their Patient Site, there was NOTHING that I added to these forms that could not be found in my electronic records. NOTHING. In the event I forgot to add a medication or some other detail about myself, the answer is on Patient Site. One of the many reasons for that system is that all doctors and their offices can access the info... well, almost all offices. I filled it out, called back 10 minutes later and waited on hold again. I was connected to a different snippy girl who said she didn't see my email; I told her I had sent it several minutes prior (because I had been on hold). She insisted she didn't see it, so I sent it again. She waited and again said she didn't see it, so I sent it a THIRD time.... and then she saw all three of them, and asked me why I had emailed it three times??? WTF honey? I made an appointment with Dr. Rai for two weeks from that day and was then bombarded with emails, automated phone calls and texts about my appointment. I was also informed that I needed to arrive 15 minutes early to confirm paperwork (more paperwork?), so I arrived at 9:30am for my 9:45 appointment. While waiting in line to check-in, I looked at my phone and noticed two missed calls (I had been driving for the last 15 minutes to get there); listened to my voicemail and learned that my appointment was cancelled BUT they had rescheduled me for that afternoon. Whatever happened to ASKING if the time they are rescheduling me to actually works for me AND how did they not know until 9:15 that the doctor wouldn't actually be there for my appt at 9:45??? Surely someone knew before 9:15. It was then my turn to check in (and ironically had received another text just then telling me to check-in online!) so I said I was there to check-in for my appointment I had only just learned was cancelled. I said I couldn't come that afternoon and rescheduled it according to MY schedule for the following week, and while driving home I fumed about how I had wasted time on a holiday (not to mention all of the time waiting on hold just to make this crappy appointment). I decided I would wait and cancel the appointment at the last minute, but when the automated calls and texts started I knew I needed to put an end to that and cancel right away. I called, waited on hold (no surprise there) and said I needed to cancel my appointment. The girl actually asked me WHY I needed to cancel, I said I just needed to cancel. She said she "needed to put a reason", and while I wanted to tell her that it was because the entire experience with that office was a freaking nightmare (and to read the reviews online) I simply said "it's a long story, but I am not coming". Save yourself the aggravation of this place and find another doctor or just go without, your blood pressure will thank you.

I went to the ED twice for pain management. I have a very painful illness and I went in with my…read morepain at a 10. They did not hesitate when is came to treating my pain. They even offered to admit me to help get a handle on my pain or transport me to where my surgeon is. I have a surgery scheduled for August. My condition is often ignored by doctors and the pain is not taken seriously, so your suffering. But the doctors and nurses at St. Elizabeth's were compassionate and validated the severity of my illness and worked hard to get me comfortable. I will be returning if I need emergency care. I highly recommend.

The care in the Emergency Room and ICU is great, the staff is kind and compassionate however I…read morecannot say the same for the care in other departments. The nursing staff outside of the ICU is just plain rude... I understand that there are staffing shortages across all hospitals but basic human compassion and kindness went out the window in gen med. On top of all that the hospital is filthy- like incredibly filthy. I don't recommend getting treated here unless it's a life threatening emergency and it's the closest thing around.

They are horrible people..they have people who aren't addicts working there and think they know…read more.even if they have a degree they cannot identify..they love to put your dose on hold and make u wait to be seen to get your dose off hold..the counselors make life difficult..they love to call DCF on anyone with kids some deserve it some don't but they don't give u a chance and they love tove to raise your dose so it makes it hard to leave .and there lifers at the clinic so shows how hard it is to get off of it..the counselors suck the nurses suck the methadone sucks. Whole place sucks. If u need to go on methadone go to Cambridge or Waltham or don't go on methadone if u can find something else. Methadone is just getting high legally

Stay away from this place. The nurses treat you like 3 class scum (so nice to you during the first…read morefew months then they turn on you). They will do everything in their power to keep you hooked on methadone so that your money keeps rolling in. I truly would not even recommend this place to my worst enemy. When I tried to come off they kept "forgetting" to lower my dose. I finally got fed up and walked off at 15mg and it was the best decision for me. Their urine test and breathalyzers are constantly giving false positives. Methadone needs to be more accessible and not controlled by these people that consider themselves as being a part of the medical field. They will play with your mind and do everything in their power to keep you there.

Dr Chin is very knowledgeable and spends as much time as needed to understand your medical concerns…read moreand issues. The staff is also very nice and accommodating. I highly recommend him

I wen't here because I was notified that he took my insurance. However since he's in a medical…read morecenter they have a mandatory copay that's way higher than an insurance copay they they don't notify you of until you walk in the door. I was trying to get vaccinations and medication for my trip to south America and his suggestions for the following medications were: Typhoid: You really aren't going to need it but I guess we can do it. Altitude medication: Just make sure you stay hydrated (I was going to 12,500 feet) Yellow fever: bullied me into getting a flu shot instead. Malaria: Said I was at no risk. (I was going into the amazon for 2.5 days) Luckily I was able to get into another dr for malaria in time otherwise I'd be pissed. The reason for the two stars is because the nurses were wonderful women who made it one of the more pleasant times I've gotten shots before.

Dr Fallon is the best doctor I have had in my adult life. I have been going to see him since 2001…read more(I was 26) and he is still my main doctor. Doctor Fallon is a really, really caring person and is a very, very good doctor! His office staff are nice helpful... esp. when your sick and need to see him pronto! During doctor visits and physicals Dr Fallon spends a lot of time talking to you and listening....yes, listening to his patients! haha...no matter how packed his office is everyone gets his 100% attention even when the waiting room is jammed during cold/flu season! It's worth any wait...just in case you were wondering. I don't think he is taking any new patients at this time but since I might be moving back to the west coast soon... I just wanted everyone to know!

Nicole is a very good provider- it's a shame that the office and Revere Medical, who took over from…read moreSteward function so very poorly! I say this as a provider myself. Impossible to get through on the phone. Revere itself is a phantom, providing no support and with essentially nonfunctional leadership. Serious portal problems that make communication or finding results equally difficult. No one will likely see all these complaints, because there seems to be no management, no leadership at all.

I am so happy I found this primary care years ago. Lauren Blackington was my primary forever until…read moreshe went on maternity leave and she was FABULOUS. So kind and patient and went above and beyond. She has since returned but Nicole Correale adopted me while she was away and I could not feel luckier that I found another amazing provider. She is also so kind and patient and always makes an effort to fulfill my every request. Thank you both so much ladies, the world is a better place with providers like you!!

love this man. choosing a doctor is a stressful process but you won't regret going to him. i have…read moreto drive a bit further to get to this location and street parking can be challenging but still worth it. i've been going to dr. ash for years and have always had a great experience. he is very calm, patient and friendly. he even have a dry sense of humor. i know doctors are always busy but i never feel rushed when i am with him. he also specializes in dermatology and have been very helpful for me. even the staffs checking you in are unbelievably nice. the man took the time to remind me to call back if i had any concerns and told me to be careful with the piece of paper they gave me with the medical information on it. i know it may seem obvious but it is just the little things and the effort that matters.

The WORST experience I've had with a doctor…read more He messed up on his medical coding which resulted in my being charged an extra ~$400. There were things that were covered by my insurance, but because he was obviously trying to get extra money out of me and billed incorrectly, these things ended up not being covered. If he billed correctly, my insurance would have covered it rather than the bill going to me instead. For example, he charged me for 2 visits rather than one because he ran over -- I did not ask for him to go so slow. And then he linked my annual blood work to that random office visit, it ended up where my insurance wouldn't cover it. I gave them a benefit of a doubt, so I called them and they were extremely rude! I even had a Steward rep call them with me, and his staff said I was wrong and hung up on both of us. It took me over 6 months to get this resolved! However, it shouldn't have required that much effort to fix something on their end. And their behavior was completely unacceptable. I would stay away from this place. He's obviously up to some shady work.