I booked a cruise on their website and a couple months later I found out that I was pregnant. My…read morehusband, sister and I were all able to get our money back without any questions. My husband and I had put down a large portion of the cruise. It was so nice to work with a travel agent that understood our situation and gave us a 100% full refund without any hick ups. I hope to use them in the near future for a vacation package. Great Customer Service!

Talked to Terry very unprofessional; I asked her if she was the person that I talked to previously;…read moreshe said since you have been talking to other travel agencies that there is no reason for her to work with me. She didn't even take my information; hadn't even shared my idea with any other agency just trying to get a hold of someone. Very bad for business; not a good business decision; she should have made sure that her agency is the one that could help me with my travel.

Summary: Bizarre experience with Illinois Charter. Observed bad driving and phoned it in to 1-800…read morenumber. Bus Driver answered and was very combative. [Additional Details below, my fiancee already provided a review below. Apologies for the lengthy read.] Scenario: My fiancee and I were walking with our dog down a city street in Arlington, VA (D.C.) when we came across bus 757 of the Illinois Charter Company. The light was red for the driver and we we're crossing the street with a crossing signal, which was in our favor. As we were crossing, the bus was inching up through the crosswalk and seemed to not be paying attention. We safely crossed the road, but then another pedestrian who was in the crosswalk was cut off by the bus, leaving the pedestrian in the middle of the street. (The pedestrian gave us a "WTF" look, since it was such a bad display of driving and he noticed that we saw it also.) The bus continued to make the right on red past the pedestrian who was in the crosswalk still, and the bus then almost collided with another car and horns were exchanged. It was a terrible display of driving so I decided to call it in. I described the situation above to the person on the other side of the line at Illinois Charter. Much to my surprise, IT WAS THE BUS DRIVER, who was presumably still driving! He was understandably defensive about the situation, and turned combative. I told him he probably shouldn't be driving in a city situation. HE THEN RETORTED "YOU SHOULDN'T BE WALKING IN A CITY SITUATION". To put this comment into context, please keep in mind that he had a red light and I had the crosswalk signal. The pedestrian he cut off in the crosswalk and left in the road had the signal as well. He also told me "I have a bus of 15 people laughing at you right now because you don't know how to cross." If that's the case, that is the most sinister collection of bus passengers ever collected. I'm imagining the Wicked Witch of the West going on a field trip with Darth Vader and the Minions from Despicable Me. If I needed to charter a bus, potentially with friends, family, or coworkers, I would want a safe, professional driver to take them to their destination. Does this company sound like they could provide that for you? Edit: It appears the bus driver responded below which I am not surprised by. There was a Google review from another reviewer that he was equally combative to, so he appears to have a history of this. Also, his version of the situation is drastically different of my version of the situation and reality. This makes me think he never saw us at all when we crossed, doesn't remember, or possibly another similar situation happened and he's confusing us with them.

I wish 0 stars was an option…read more Not shocked this business has a 1 Star review. My fiancé and I were walking our dog in Arlington, VA when bus 275 pulled up at a red light. We had the cross walk sign so we cautiously began crossing but noticed the driver was not paying any attention to the pedestrians who had the right of way. We were just out of his way when he started to turn right on red, nearly ran over the pedestrian crossing behind us and he nearly hit a car passing through the intersection on a green light. We were so caught off guard by this drivers complete negligence of safety for pedestrians, other cars and his passengers that we decided to call the company. My fiancé was lucky enough to be connected with the driver we had just seen endangering our lives (I guess he was now talking on his phone while driving passengers?). My fiancé explained what we had just witnessed and expressed that he was calling out of concern and said he didn't feel the driver should be driving in city situations as he was endangering so many people in the 30 seconds we witnessed. The driver went on to tell my fiancé that he had a bus of 15 people laughing at the pedestrian he almost hit, and "you shouldn't be walking in a city." Can't say that I have any reason to utilize this charter line given that I don't live in Illinois, but I think the entire east coast will be safer if this place is no longer operating.

I have used Peoria Executive Limousine with great success for business transportation to and from…read morePIA for the past 3-4 years. My next Niece and a group of her friends had reserved a vehicle for their prom several months in advance to find out that their car had mechanical problems at the last minute and there was no backup plan to get them to their dinner and prom. A second recent experience that was disappointing was a ride I had booked for a 4:30 AM trip to PIA I received a text that there was not a driver available. Not sure what's going on there but this has made me hesitant to recommend or book anything in the future.

I needed to fly back quickly one way from a road trip to NC and had no transportation home. I made…read morea reservation late for the next day and John was my driver. He was early, professional and extremely kind. I will use their service any time I need a professional driver and recommend them for anyone else.