I have an absolutely paralyzing fear of the dentist. I went there with a loved one for support. Yes…read morethat's right I'm a grown adult and I needed my mom to come hold my hand that's how bad it is.From the moment you walk in they are very nice and welcoming. Tara took me back and was great. Then came time to see the dentist........he was very kind and respectful of my issue and intense fear. He truly put me at ease made it a better experience and took his time with a care plan for me.

Dr. Neibauer went above and beyond in helping me with an emergency dental issue. I can't thank him…read moreenough for his responsiveness and overall care. Highly recommend to anyone who wants a great dentist!

Absolutely not! I had a toothache and called for an appt. I had to wait 4days…read more I was there early, I watched 5 patients who arrive after me go in an 3 left before I was taken an hour after my appt. No one at any time said anything about the pain I was in. After the dr took a Quick Look, I was sent to wait for office mgr todo a treatment plan. I waited another 45 mins and walked out. Total time wasted in PAIN 3 hours! Don't go here if you have a toothache they apparently only want patients they can sell implants to!

Have to agree with the other reviewers, this office is to be avoided now. Unprofessional, sloppy…read moremistakes, and downright incorrect procedures leading to us having to go to ANOTHER dentist to get them corrected. Apparently the dentist went through a divorce last year and according to other reviewers that's part of the issue, but honestly I don't care, all I know is I'm now paying twice to fix my spouse's teeth issues because these idiots couldn't do it right the first time, after I paid damn near $5,000. Absolutely ridiculous.

OMG--from the moment I first stepped into the office, I was greeted with truly high-touch service…read more Every step of the way, each team member did a remarkable job, taking the time to clearly explain all the details, recommendations, and options--without any pressure. I highly recommend them! The only downside of giving North River Dental Care such a great review is that it might take me longer to get an appointment--LOL.

They kept my $150 deposit after I mistakenly missed my appointment. Following that, they called…read moreanother patient that I know attends their practice and offered them the appointment slot so in theory, they are double dipping. I like the dentist, I think he is very good at dental work but having no grace for mistakes is appalling. Consider charging a missed appointment fee instead of taking someone's entire deposit.

Absolutely horrible! I DO NOT recommend Dr. Madad. She was arrogant, rude, stuck up and…read moreunprofessional. I have never experienced a Doctor like this in my life and I don't ever want to again. If you want care, concern and someone who knows how to act like an adult: SCHEDULE WITH ANOTHER DOCTOR!

I would never recommend this practice to anyone. I have already sent a detailed letter to their…read morecorporate office. Suffice to say, it will take you days, if not weeks for a return phone call even when you indicate the urgency of your call. It took them over two months to deliver a simple bridge. The more I inquired about status, the nastier they got. Currently, this bridge broke while I was eating some rice. Called them to talk about resolution and it ended up with a nasty verbal confrontation. The answer is always that they are too busy to return phone calls, which means you can't resolve your issue, EVER. The patient should not have to experience this, especially when they are in pain or distress. I am writing to you today as a typical, loyal patient over the last 10 years as well as my family. It saddens me that I have had to write this letter. I am not usually one to complain and I am quick to forgive and forget, especially when past interactions over the years, have always been extremely positive, but given the high level of frustration and disappointment over such a long period of time, I felt compelled to take the time to do this. The purpose of this letter is to detail a complete breakdown in communications and customer service at the Neibauer Dental Practice located at 5630 Plank Road, Fredericksburg, VA. I must begin by stating that Dr. Madad and her clinical team are EXCEPTIONAL. Their skill, kindness, compassion, and professional support have been outstanding throughout my treatment, and they are not the subject of this complaint. My issues lie entirely with the administrative and management side of this practice, which has demonstrated a lack of accountability and communication. The situation began with the start of my dental work on May 14, 2025, which involved the extraction of two teeth to prepare for a partial bridge. I returned on May 29 for a third extraction and to have the molds created for the partial. An appointment was set for July 9, 2025, for the bridge to be delivered. Upon my arrival, I was informed for the first time that the vendor had broken the mold and that a new digital scan of my mouth would be necessary so it could be sent to the vendor to recreate the mold. The technician was apologetic and promised the case would be "expedited," and I would have the partial in a week or at the most, two weeks. I spent the next several weeks waiting for the call to come in and pick up the partial. I had been walking around with three front teeth missing since the middle of May. On July 28, 2025, I called the office at 8:32 AM, left a detailed message requesting an update, and received no response the entire day. A week later, on August 4 at 3:25 PM, I left another message, this time with a more urgent tone, and again, my call was not returned. At this point, my husband got involved and he called and left a message on August 5 at 12:44 PM, clearly expressing his concern and asking for a return call. No return call. On 8/6/25 he left another message with a decidedly different tone requesting a call back by close of business. Again, no return call. On the morning of August 7, my husband delayed going to work and drove 35 miles to Neibauer, in person to get an answer. He arrived at 9:00 AM to be told by the helpful, friendly front office staff that they had found the bridge and they had just called me and left a voice message to schedule an appt for later in the day. Honestly, they were the heroes of the day. Kudos to them!! When we arrived at 1:00 PM for the delivery of the bridge, my husband and I attempted to speak with someone in charge of office operations. We were informed that the Regional Manager had been in the office earlier in the day but had now left for the day and there was no one on site that could speak to us. The Manager was also not on site at 9:00 AM when my husband arrived earlier that morning. We were told that the Regional Manager was not there and would not be in until next week. When I asked for her email address to send a direct complaint, my request was denied. We were informed that her contact information could not be shared and that there was no one else we could speak to in her absence. I was told a note would be left directly on her PC to return my call upon her return. Who does this in this day and age? and why is there no way to reach anyone via email? There is much more but not enough room to finish. Good Luck! Still sitting here waiting for a return phone call from two days ago!

After almost 20 years of moving here (we are now living here for 26 years) , we moved from dentist…read moreto dentist. No one was good enough. Until my husband found Quality Dental. Dr. Swanson did work upper tooth. I was so nervous because it was under my eyes and that can caused a lot of pain like your eye start watering. Dr. Swanson had a method of numbing that gum and didn't feel any pain at all. Dr. Tran is my dentist. She also has the same method as Dr. Swanson. She is calm, comforting, and in control. I feel safe. Every one is courteous. It's comfortable to walk in their clinic. They had a clinic closed where I am, but they moved away about 30 minutes drive, but we decided to keep them.

Have been going here for a few years now. My whole family loves it there. Kayla is by far the best…read moreat cleaning my teeth. Dr Swanson is amazing and so down to earth. We will continue to go here as long as the practice is open.

My experience with Serene Smiles was extremely positive. I feel confident and comfortable with the…read morepractice. Everyone was so kind and helpful. I trust Dr Zain. I'm happy I've found a dentist and office staff that will care for me as a person

I loved going to Dr. Zain's office. It felt like a home in the waiting room which calmed my nerves…read more The staff was very accommodating as well when I needed an x ray. I had to bring my baby and one of the nurses waited with the baby in the stroller. This was very kind! I couldn't recommend them enough! They made me feel like they cared and took the time to show me the scans and talk to me.

This use to be a good dental practice when the Galatros owned the practice. I never was informed…read morethat he had left - he was my dentist. After their departure I had a root canal there that was not good. Went back many times because it just didn't feel right. All they did was a little adjusting and said come back if it doesn't feel right. I thought I would get a second opinion for the problem. Come to find out one of the canals was never treated! Then, a piece of their grinding/digging equipment was broken off in one of the canals that was treated!! I was NEVER told of either of these problems. I am now paying additional $$s to treat and retreat the canals.

Best dentists and hygienists in Fredericksburg. Highly professional. I used to fear dental…read moreappointments - but no longer. Gentle and compassionate treatment every time. I have recommended several acquaintances and they've all been extremely pleased. My highest recommendation.

Dr. Cruz and his staff couldn't be nicer, more helpful or friendlier - they are the best. The staff…read moremake sure you are welcome and attended to, answering any questions, and Dr. Cruz is welcoming, friendly and helpful about any and all concerns. He explains everything he is doing, gives a full report, and discusses solutions. Everyone here is a kind professional. The experience here is the opposite of a big, impersonal office with dozens of employees and expensive machines all over. He is quick and gentle with the ultrasonic scaler, and the hygienist was very gentle and thorough in the cleaning.

Highly recommended! Everyone in this practice is so incredibly nice! I broke a tooth and was in…read moreterrible pain and really dislike my previous dentist. I called Doctor Cruz's office after reading all the five star reviews at 9:05 AM and was being seen at 10:15 AM. The doctor quickly determined what needed to be done, explained it to me and his office scheduled an extraction for me. They are kind, friendly and efficient and really care. Complete opposite of what I am used to from my previous dentist. Thank you Doctor Cruz and staff!

I liked Dr. Sinan Aithraa's patience; he understands that patients under stress may not understand…read morethings right away. I also liked the hygienist and the nice receptionists. And the clinic has very good modern equipment (3D XR, teeth scanner, machine for fast and painless teeth cleaning, etc.)! I didn't like that we had to wait almost an hour, even though we arrived on time for our teeth cleaning and dental examination. I hope it was just a happenstance. By the way, despite being very busy, the doctor still paid close attention to my examination and my questions.

Dr. Sinan Aithraa is a superb dentist. His overall care is amazing. An expert in his field. He…read moreis very well versed in Invisalign. The treatment he provided saved my teeth. I can't say enough about his skills ands entire staff. A shout out to Bridey, one of the techs, that always provided great care as well as all of them.