This place was a joke!
My father became gravely ill, and I was forced to make funeral arrangements. I started researching funeral homes, and Pope's was at the top of my list, mainly because it is located in my neighborhood. I called and spoke to Mr. Whitney, who was extremely helpful over the phone. I decided to stop by to view the D.C. location, and I have never felt so uncomfortable and disrespected in my entire life.
The receptionist did not seem knowledgable about the practice or the facility. However, I informed her that I had already spoken to someone over the phone, and I wanted to view the chapel and to ask a few additional questions. She advised me to have a seat, and she asked Mr. Keith Savage if he could speak with me, and he seemed to have an attitude. He asked her if "I had an appointment and If my loved one had already passed" She informed him I did not have an appointment and that I was just seeking information. I heard him huff and puff and responded, " I only have 10 minutes for him".
He eventually came to speak with me and rushed me, advising me to come back once my loved one had passed. - so unprofessional!
After viewing the chapel, I was extremely disappointed. The place was gloomy and outdated. I was advised to visit the District Heights location, and while the outside and lobby were updated, again, the chapel was not.
I decided to move forward with another funeral home. This establishment was extremely unprofessional, lacked compassion, lacked professionalism, and needs to be updated! They seemed to only care about money and not about customer service. I would NOT recommend it. read more