Stuart designed the most beautiful custom made ring for my fiancé. I had a ring from my great…read moregrandmother and he transferred the center diamond into a new custom band. It came out perfectly and the price was much better than any other jewelers I'd seen in the Cleveland area. Highly recommend and will be going back!

They created the engagement ring of my dreams. I brought them a ring I had as inspiration and they…read moredelivered exactly what I asked for more sparkle and more durability

We have had a family jeweler for many years in downtown Cleveland. Still love them as they are…read moretruly iconic to us, but Basch Jewelers is right up there with them in so many ways. Love the new building, and can't say enough about the customer service. Donny listens, understands what you want, and delivers all while knowing he is doing what is right for you. Looks glitzy inside with all the lights, which I am happy to see, but the service is where it is at. And the service and product is what you will get at Basch Jewelers.

TLDR: Do not trust them for watch repair!…read more A watch that my wife bought for me stopped working, so I brought it here for a battery change. They tried to change the battery, but the watch still wouldn't work... they told me that the watch was "totaled" and beyond repair. They were the only people to have ever opened the back of this watch. I took it up to Chester's in Parma, and he immediately asked if someone else had worked on the watch before. He showed me that "whoever" tried to change the battery had ripped out a few components, actually showing me what the missing pieces were... Don Basch broke my watch, then claimed it was unfixable. Chester fixed my watch same-day, it's working again! Not giving 1 star because the storefront is nice and clean, people are friendly, and they did a good job cleaning my wife's wedding ring.

Mr. Greathouse and the rest of the crew have an eye for what you want. Top notch service and…read moreexpertise

I purchase all of my jewelry from This location. The staff is helpful and attentive, they're also…read morebudget conscious if you have a spending goal in mind. It's is my goal to shop family owned over the big box retailer. With that being said there is no jeweler on site. However all of the diamonds have great cuts, good clarity and great craftsmanship. Me and my wife purchased our wedding bands from here. I've also come back for earrings, necklaces, etc. I've received nothing but exceptional service every time! I strongly recommend you shop here!

I needed to go and get my wedding bands cleaned before my wedding next week and was greeted right…read moreaway by Atikah. She was so personable and fun to speak with in my short encounter and followed up right away with the appraisal I needed. Love Diamonds Direct and will definitely be back moving forward for all of our future jewelry needs!

My now fiancé purchased my engagement ring here and it's absolutely gorgeous. He explained my…read morevision to Allison, she worked with him, and designed a beautiful ring of my dreams all while staying within his budget. I have always heard good things about this place and lots of radio ads recently and so far, it's living up to my expectations. We stopped in earlier this year and the staff was friendly and not too pushy. I love everything about how this ring looks and fits and I know if there's ever an issue we can go back to honor the lifetime warranty. We plan to eventually come back to shop for our wedding bands here. Overall so far so good!!

I stumbled across this shop recently, and I was very impressed with the product selection and…read morefriendly service. They offer a wide range of styles, sizes, and materials as well as basic tools for beading. They carry wooden needle cases which I had struggled to find last year. There is convenient free parking in front. Highly recommend!

I've been to this bead shop on multiple occasions and always find everything I need, plus things I…read moredidn't know I needed. They also feature local bead artists and designers. They also offer jewelry making classes. Love this shop and highly recommend to everyone.

Great experience all around, Nikki is a professional helped me understand a lot of things about…read moreengagement rings. She worked diligently to find the right style, cut and stone, treated me like family and made this process very enjoyable all while earning a customer for life. The craftsmanship, quality, customer service and knowledge of this small family business is a true testament passed down thru generations of hard work. With a keen eye for detail and quality I can personally say from experience you will not find a better jeweler that provides top tier customer service and world class designs and will provide you with custom pieces, with the highest quality gems and precious metals that your hard earned money can buy. I can guarantee you will walk out of here without a doubt knowing you were not taken advantage of or didn't get what you paid for. This family has earned my trust, respect and business for life. You're not just buying jewelry here you are getting an experience that you will not find at any other jeweler. We will always be thankful for you guys and look forward to working with you for our wedding bands! Thank you for helping me find the perfect ring to start our lives together!

Nikki was very helpful. This is a family business. Custom art designs. One of a kind gifts…read more Personalized service!

My husband and I had a great experience with Taylor Beatty at Brilliant Earth. She was extremely…read morepolite and listened to every word I said. She wasn't pushy which is a huge thing for me and definitely just wanted me to be happy. I don't love how you have to purchase protection for the jewelry but that is absolutely nothing against Taylor. Thank you Taylor!

Brilliant Earth has proven to be nothing more than a bulk-buying mall jewelry outlet posing as a…read moreboutique shop. My daughter asked for her fiancée to purchase her engagement ring from them based on their first ecologically responsible claims. When she brought it back for sizing they guaranteed it would be available between 6/19-25 as they were relocating to Sweden on 7/6 - they told the representatives not to take it if it wasn't guaranteed to be back before their departure: not obit was it not available, it as lost in a black hole of jewelers row in New York & nobody could find it for over a month. Their head of customer relations at the corporate office, Jillian Jara, lied to us stating that the jewelers working on the ring were employees of Brilliant Earth when they are in fact all third party contractors. Their store manager Andrew promised to meet us when we picked up the ring, and when we messaged we would be there he left early for the day. Now we are left with having to pay an international VAT of 25% of the value of the ring - & brilliant earth refuses to help in any way. Buy from a reputable small jeweler that makes their own jewelry, don't do business with brilliant earth.