I walked in, looked at a few cases, and then Ken approached me. He was very friendly and able to…read morehelp me with everything I needed. I would recommend seeing Ken if you are in need of jewelry.

Warning long rant... I have been in on several occasions due…read moreto a piece of jewelry that I had issues with, between diamonds falling out days after I received it to a link just coming apart (I was told that was just because of how the piece was made) luckily I felt it fall off, had it fixed for the 5th time and 2 weeks later the clasp became loose and fell off yet again... when I took it back AGAIN I was told at this time we should look into trading it in... (ya don't say) well it was a certified piece and after a year the value was to be increased on the trade in value, because we were short of a year by a month sales person A said that could not be honored because it wasn't quite a year... fair enough we will wait... at this point we were done dealing with sales person A and moved on to Sales person B who did make things right I believe... I went in today again explained what I was looking for showed sales person C what I already wore everyday... because I'm tired and don't want to bore you with this long rant I will leave you with Sales person C had terrible customer service as well. We will be looking for another jewelry store with hopefully better customer service.

Cleveland Jewelry Designs (CJD) is a welcome niche for a service seldom thought about until one is…read morereminded "that time flies " when it doesn't. You see... you're saying what is he talking about? That's my point! What to do when your time piece stops or doesn't keep proper time; when your watchband doesn't fit or doesn't feel good? For the latter, I contacted CJD. My watch band and my wife's, not a big money maker for a jewelry store, but no matter, the young lady cheerfully finished. And by the way.. I saw my future purchases, two gorgeous Citizen watches. Thank you CJD, Dr. R. Sevayega

Professional services provided at little cost and with a comfortable atmosphere. They couldn't help…read moreus but were able to refer us to someone who could.

Dealing with Matt throughout the years has been a true pleasure…read more My husband bought a stone and Matt suggested many setting types. I am thrilled with my ring and with the customer service provided by the entire staff at John's. As a lifelong Berean, John's has been part of our family for decades. I cannot recommend them highly enough.

Went in again to see Matt and Gina They are so knowledgeable…read moreabout all the items that they have their in stock Matt is definitely a master craftsman there when he works on jewelry

In the search for the perfect engagement ring, the list of options is virtually endless. This is a…read morevery overwhelming feeling when you have no prior experience buying jewelry. Needless to say I was a little overwhelmed and guarded when it came to the whole experience. This all ended the day I was referred to The Cleveland Jewelry Exchange. The second I walked in I was greeted by Larry who actually opened the door for me. I proceeded to explain my predicament and he proceeding to not sell me but instead educate. He pulled out his 4 C's Chart and even gave me a Diamond Loupe! He then encouraged me to go to other stores to compare quality and styles knowing that he could provide the best product for the best price. After a couple weeks of searching I found the perfect ring and went back to see Larry. He was able to make the exact same ring with a FAR BETTER quality diamond for much less than all others. I was able to get exactly what I wanted for the budget that I was staying within. Larry single handedly made this an enjoyable experience. During the proposal the girlfriend didn't have a choice but to say yes after showing her a ring like that! Not only will I be recommending everyone I know to Larry but I am also a customer for life! Thanks Larry for everything!

I had a terrible experience i came in with some Jewelry. I was giving when my grand father passed…read more I just wanted to see if it was real. He instantly goes this sh** is fake. I was like ok. Can u tell me a lil more because is says it 14k Italy on it. Refuse to answer questions cust at me. Then just said im done and walked away. I wasn't even in the store 2mins. Iv never been so disrespected in a place of busy in my life. Never trust the guy you see in the commercial. Extremely rude and disrespectful. This site won't let me give it zero stars but if i could I would. Conduct your self better.

I've been a loyal but sparse customer since 1998 when Tim designed my wedding ring. 10 years later…read moreI divorced and traded in the gorgeous ring for a ruby (my birthstone). I am going back to have him recreate the original wedding ring because I loved it so much. Tim has an artistic eye and listens to his customer. This is hard to find in a chain jewelry store and I will never buy from one of them. Tim is the artist and I am as well. Together we are going to make something exciting. I'm not rich in money but rich in honoring local artisans. Tim is one. Value is in the eye of the beholder. Labs are great for the newer generation, real is for us ol' folks. Learn about gems, diamonds and know you are no longer abusing the less privileged because diamonds and the like have been in circulation for centuries. Leonard DiCaprio supports labs. We have a yellow lab and a jack russell. That's our lab preference. Lol and good eyes.

I will never take another piece of jewelry into this business which btw has bankers hours and then…read moretheir not there at the times 11-5 either, I big rip off as far as what they charge they make up the amount standing there. I took two very simple repairs in there on 9/3/21. Horrible customer service and horribly organized. If there is a minimum charge of $12.00 I WAS NEVER told that. Went back twice they could never find my stuff..I picked it up today 9/21/21.

I had a ring rodium plated to make silver. I'm giving it to my daughter, and she loves silver color…read moreto go with the rest of her jewelry. This turned out better than I hoped. She may have to have it done every 2 years or less because she's a little rough on her jewelry. Even with that, the price was right. Happy Holiday season.

We love continental fine jewelry! They did an amazing job creating my engagement ring. Very timely…read moreand quick to clean or resize it whenever we need expert care. Love that they are a local small business who truly care, very friendly and know what they're doing. Exceptional customer service! I appreciate that they always offer discounts for being repeat customers. We highly recommend them! We will continue to seek them for our jewelry needs.

Very friendly staff, quick but amazing service. Price was great too! Would definitely come here…read moreagain!

In my opinion, Bill Regas, is a very knowledgeable and honest jeweler, explains what should be done…read moreon a repair, etc. for his clients to understand, etc. I completely feel his prices are reasonable. He is professional and courteous, and I have been satisfied with his service and repairs. I trust him, he knows what he's talking about, and I will continue keeping Keith Jewelers (since 1943) as my first choice jeweler.

I stopped into Diamonds Direct because I saw it had just opened and I am newly engaged. Lucky me!…read more When you walk into the store, you go through the front door which takes you into a small lobby with comfortable seat and a large glass window. The area looked similar to a bank which is for security but it made me feel like I was a VIP when I entered the second set of doors. Beyond the second set of doors is the show room. The second you are inside they offer drinks (beer, too).The room is almost overwhelming with the amount of sparkle available. The cases are lit perfectly and there is a lot of space to move around inside. There is an upscale, comfortable seating area in the middle of the room and I also noticed that they have a special room for kids to play in during the visit. The atmosphere feels high-end but not unwelcoming and I did not feel pressured. Should out to Brittany who was so down-to-earth!

I needed to go and get my wedding bands cleaned before my wedding next week and was greeted right…read moreaway by Atikah. She was so personable and fun to speak with in my short encounter and followed up right away with the appraisal I needed. Love Diamonds Direct and will definitely be back moving forward for all of our future jewelry needs!