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    alessandro Spa

    3.3 (3 reviews)
    Open 10:00 am - 8:00 pm

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    10 years ago

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    Sephora

    Sephora

    1.7(7 reviews)
    5.9 kmMitte

    Poor service. Checkout staff weren't good. I traveled to many places and I have buying experiences…read moreworldwide, but this one wasn't good.

    Meeh... it's super limited in the choices of products it offers. It's located in the Galleria…read moreKaufhof on the ground floor at Alexanderplatz. Location is great. It is not a separate store inside a store, rather, it is just a few shelves of products of Sephora brand, Kat Von D, Marc Jacobs, very limited Becca, and Huda (which I have never used). That's it! They don't even have beauty blenders. It's very busy, too small of a place for the volume of people. They have a section with mirrors for you to try on products but they're out of supplies, no tissue or Kleenex even. They were completely out by 3:00pm, didn't even have tissue paper in the back. No tester brushes were found anywhere. No disposable mascara brushes or lip applicators were available. People were applying lipsticks and mascara using the same original brush and placing it back on the shelves. Gross. I was so looking forward to this Sephora as it is the first one in Berlin and it's a huge disappointment. I'm used to the selections in the States and in France which is a night and day difference with this poor excuse of a Sephora. As for the employees being knowledgeable, they need more training. No one could help with a Kat Von D product I had a question on. The white concealer looking thing, I wanted to purchase it if they could explain the correct and best way to use it but nope, none of them knew. I hope someone in management reads this review and changes a few things up: more training for staff, have enough supplies and tester products on hand, add more brands, expand the size it occupies in the Galleria.

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    alessandro Spa - cosmetics - Updated May 2026

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