What an amazing experience this was!!! From the second you walk in they treat you like royalties…read more(they also charge double the amount of any spa treatment that you'd pay in the states). The spa was clean, spacious, well organized, greatest employees and great service. I cud take take too many pictures because phones are not allowed but I have to tell you that this was an amazing experience and every staying at this resort should use the spa at least once. The person who did my Swedish massage was Claudia and she was amazing. Just for comparison purposes I had the same massage last week at Burke Williams in Pasadena last week for $128 and the same thing here was $199. At Burke Williams you get to use the amenities all day if you want but here you only use the hydrotherapy. But again it's something different and the place is sooooo out of this world that everyone needs to experience it.

I went to the resort spa while staying at Secrets Akumal with not too much expectations - usually…read moreoverpriced for what you get. And what a surprised!!! The hydrotherapy was great and the massage, OMG, the massage was heaven! The best I have had in a long time! Aimed was my masseuse. She was very amiable, listen to my needs and very skilled! She started with effleurage and some well placed pressure. She progressively intensified the pressure and worked ever so slightly more on a couple of areas that I mentioned to her were tense. Not one of those "dig in your back" under the pretext it will relieve the knot... just perfect, expertly applied pressure. Fantastic scalp and face massage, helping with the sinus puffiness usually experienced after laying down on your face. Again just perfect from start to finish. I highly recommend. Ask for Aimed!

My husband and I enjoyed the best massages by William and Angela. Both were amazing! This is the…read morebest place for massages in PDC. Highly recommend. Thank you both!

Highly recommend this place!!…read more They were able to accommodate our last minute massage appointments, and were very flexible with our start time..because we were running a tad late. Come to find out, our masseurs were legally blind and we didn't know until after our massages. However, I could tell that they were more guided in using their hands, by the way they felt for the tension/knots in my shoulders and back, and I was throughly impressed. This place is clean and well kept. And Heads up, no individual rooms, just an open space divided by curtains. A great no thrills massage, for reasonable price. You can also contact them via WhatsApp, and make an appt via text msg.

My Husband and I came here for a couples massage during our honey moon. The location is a bit off…read morethe beaten track but they were really patient, esp when we arrived late due to a delay. We got a hot stone massage, which was great, but kind of wish we got a regular Swedish massage, as they dropped the stones a few times, and it took time to set them up. This is nit picky though, as overall we really enjoyed it. The pressure was good and it helped get rid of some of my back pain. I'd def come back. They speak English here too, and also helped us find the public shuttle to get us back to the resort.

The Best massage in playa del carmen. Sin duda ha sido inolvidable de los mejores masajes qué…read morerecibido por parte de la terapeuta Martha.

I decided to book a massage for me and my friend on our last day there. And I'm so happy I did…read more This place delivers on all levels. Cecilia, the massage therapist was very caring and attentive. We took the advantage the sauna and pools. We probably would have stayed longer but we had to get to the airport. Can't wait to come back!

The Cenote Spa a was a really nice experience. The design is inspired by a cenote, with natural…read morelight and water features, and it creates a calm atmosphere as soon as you walk in. The service was very good, the staff were professional, friendly, and explained everything clearly. I booked a treatment and it was done with care, which made it easy to relax. Afterward, I spent time enjoying the pools and sauna. The whole space was clean, well kept, and not too crowded. Overall, the Cenote Spa has good service, a beautiful design, and a quiet atmosphere that makes it worth visiting in Playa del Carmen.

First class spa located in Heaven, the adult side of the Hard Rock Riviera Maya. The facilities…read moreare not only beautiful, but functional with a complete hydrotherapy area on the male and female sides. Take your pick or do them all: Two saunas (warm and hot), cold room with ice to cool off your body, steam room, three jacuzzis (cold, warm, hot), cold showers. There are an abundance of staff and treatment rooms. I never had an issue getting an appointment. The procedure at Rock Spa was a bit different than what I have experienced at other spas. I checked in at the desk outside the spa and got a little ticket describing my service. On my first visit I filled out a questionnaire detailing the type of massage I wanted. I then had to go to the the second desk in the spa where I got my locker key. A robe and perfectly sized flip flops were in the locker. What was different about this spa was that you did not have free reign to enjoy the facilities. You needed to keep track of that little ticket and give it to one of the attendants. An attendant would then take you on your hydrotherapy journey. They would make sure you spent the appropriate amount of time in each room and got to your service on time. All of the attendants were lovely and it was nice to have someone "take care of you" but I am more of a free reign type of person. I would prefer to wander at my own pace. After the hydrotherapy journey, the attendant puts a warm compress on your shoulders and walks you to the sumptuous waiting room. The waiting room looks like a sultan's palace. There were comfortable chairs, sofas, and a small settee with different teas (including passion fruit, my favorite), nuts, and fruit to enjoy before or after your service. So how were the services? As with any place it really depends on who you get. My first service was an 80 minute deep tissue massage. After filling out the questionnaire at the front desk and being asked by the masseuse what areas she wanted me to concentrate on, I was given a pleasant, relaxing, generic massage. It was not terrible, except for the fact that the masseuse ignored the areas I asked her to work on. When you leave you are given a quick survey. If you do not check that your service was "excellent" ( I checked "Good"), then a manager will immediately come out to talk to you. Because I was not completely satisfied I was given 25 minutes free for my next service. My next massage with Gustavo was much better! I also got an 80 minute facial. There are so many facials available that it was hard to choose which one to get. I went with so the facial could be customized for my skin. The technician slathered a bunch of stuff in my skin and massaged a lot with a little roller. It was relaxing but I am not sure if it did anything good for my skin. There were no extractions. The only facial that comes with extractions is the Purifying Facial. The facilities (and attendants)at Rock Spa were definitely a 5+. The services were very good but I don't think they matched that level. I was however, truly impressed with the Spa management's commitment to excellence. I have rarely seen any business take feedback so seriously . It was greatly appreciated!

I had a few services while on vacation in Mexico at the hard rock resort…read more This spa was amazing!! From the time I walked in to the time I left. On my first visit, I arrived early and forgot my bathing suit. They gave me a throw away suit so I could use the hydra therapy area. I used the cold/ice therapy room which was very refreshing. There was a sauna and steam room which I didn't go in to. They had 3 jacuzzi tubs with temperatures from cold to hot. I did use those. I was then led to my massage. I had a deep tissue which was incredible. I went a 2nd time for a massage and facial and again was not disappointed. If you're at this resort you must go to this spa.

Found this place online after realizing the resort's massage prices were kind of insane - so glad…read morewe skipped the hotel booking. The resort doesn't let outside massage people come to you, so the spa just handled it: Maria, a driver they trust, picked us up and dropped us off, about 30-60 min each way. Super easy to deal with, too - they mostly do everything over WhatsApp, and Gina (the owner) had it all sorted out for us. Before we started they had us fill out a quick little survey on what we wanted worked on, and they actually stuck to it during the massage. The place itself has this industrial-but-cozy, zen vibe going on - very chill. They've got a shower to rinse off before you start, and they even give you your own little scrub for it, which was a nice surprise. The therapists were seriously amazing, some of the best massages we've ever had, and they use a little sound bowl to signal when it's starting and ending, which felt like such a nice touch. We got the 2-hour couples massage, and after they brought out tea and a fruit tart - felt way more like a retreat day than a spa appointment. Can't recommend it enough, especially if you're staying nearby and want a good excuse to escape the resort for a few hours. Thanks Gina and Maria for a great experience!

If you want cheap run of the mill massage this won't be a good fit but if you are looking for a…read morefantastic massage in an environment that supports healing and personalized attention then you came to the right place! When we arrived we were seated at the front and invited to discuss what we want out of our massage today and if there is anything they should know- like a mini consultation. And shortly after we were guided to a cute bathroom with our personalized scrubbing salt to exfoliate from the neck down- and this was an amazing experience to cleanse our bodies and our mind. When we hopped onto the massage table all fresh and clean we were ready to receive the experience fully. We got the botica massage which includes scalp massage, firm pressure for shoulder neck area, hot stone, relaxing leg massage and reflexology. And what an incredible treat; every aspect of the client experience shows deep intention for healing and care in this space. We were awaken from the massage from the beautiful sounds of a sound bowl. Just wow! I will be returning as often as possible for the rest of my trip and would highly recommend this gem! By the way, location wise, when you see casa sofia you are at the right plaza - botica is on first level, top right corner (second door from the last on the right hand side) curtains are drawn when they are in session with clients. Appointment wise the best thing is to schedule a time via WhatsApp. See the WhatsApp phone number I uploaded as an image that's the right number to use to make appt.

We reviewed the website which helped and we called to make a reservation. My best friend and I got…read morea package that included a 30 minute body scrub, 60 minute massage and 30 minute facial for $115

Their massages are amazing, I love coming back here. Their payment methods changed the last time I…read morevisited, I was told no Venmo which was preferred last time. They seemed to be recent changes. I paid in cash.

I get 1 or 2 massages here every year when I'm visiting the area. The massage is good and…read moreprofessional. It is $35 for 60 min relaxation massage, $40 for 60 min combination massage & $45 for 60 min deep tissue. It's very nice to hear the ocean though if there are loud people nearby you will hear that too. They use some aromatherapy. They also adjust pressure as needed. There are both male & female masseurs. It is a really good massage on the beach by skilled masseurs.