I was driving north down Carlise this morning. Traffic was bad. There was a lot of roadwork…read more Every driver was being careful -- except for this EMT van. The driver was driving like he/she was the only one on the road. I called the number on the van. Got Customer Service. She wasn't exactly smart, if you get my drift One thing I know for sure -- I will NEVER EVER use this transport service. NEVER.

I'd highly recommend this business, prices were fair and reasonable, the driver was professional…read moreand patient and the dispatch team was excellent. They even helped me set up a ride 40 minutes after I called. They were a real life saver to our family and helped us safely transport my wheelchair bound grandmother with very bad dementia.

The absolute best care my grandma ever had, this company is professional and kind -we couldn't have…read morehad the greatest last moments with her without the care this company provides. Thank you very much.

Its hard to find fault. The quality of the professionals (nursing/PT/OT/transportation) shows…read morethrough. Kyle has a terrific staff. Have followed along on a daily basis with the recovery/rehab of a close neighbor (94) for a few months now, and am impressed all the way around. Patients and visitors alike are all treated with kindness and respect. Keep up the great work. The complex inside and out is impressive and well maintained. Above all.... the care is top notch. (the chicken wings aren't bad either!) Thanks to the entire staff.... for a job well done.

First a big thank you to Lovelace case management for getting me in here. I am 66 AND worked in…read morehealthcare admin last position as a division CFO for a company called Continental Rehab Systems which merged with Healthsouth. I am probably one of the most sympathetic people to the difficulties of the industry. After a broken femur in my hip I was transferred from Lovelace to Advanced. First note was started by Physical Therapists. And is a beautiful facility which is saying a lot because in my last job we opened 3 new facilities in different western states. So I have seen new facilities and have also seen SNF's aka skilled nursing facilities. There is a reason Ron Bell the "attorney" always talks about them The staff is really good specially the therapists, OT's and PT's. Kind knowledgeable and they listen. The nursing staff is mostly good and especially the day nurses. As with ANY hospital the doc may have one opinion, the nurses another, the therapists another and the PA's and NP's another. This is called healthcare and it is just getting worse with all the government issues. I pray they are not too adversely affected by the inevitable government cuts. Also you HAVE to advocate for yourself and your loved ones if it is them who are here. Believe it or not docs and clinical staff are human. And unless YOU (like me) are the patient you truly have no idea what the patient is feeling and going through. I have been very verbal about my concerns and there have been issues but the staff listened. Did they always agree, no. Were we able to come to mutually acceptable conclusions, pretty much every situation. If you sit back and bitch quietly it only affects your mental health. And note I have a mother in law who does this at the facility she is at in CA. If you don't like the current healthcare situation (don't even get me started on Optum) read, talk to your NM reps, read about what is going on with the government and best go into the industry. Albuquerque is woefully understaffed. At every facility. Compared to when I was in healthcare the demands and hours are much crazier. So unless you speak up don't complain. I am still at facility and am very happy to be here. Will update post discharge.

I am absolutely blown away by the care this facility gives. My mom is in town from California and…read morewas in need of meds, and her doctor wasn't able to send things to a different state. Against all desire we had to go into an urgent care. I had been here once before, and they were quick and kind. This visit was no exception. From the front office check in, to the nurse and NP, everyone was extremely kind and helpful. My mom felt at ease with her care, and they allowed me back to ask a bunch of questions!! I will definitely be coming back for any further issues for myself and my family!

We had a great experience with the staff and medical professionals - Alex and Joy were fantastic,…read morecompassionate and efficient. My sister had taken a bad fall and we were concerned she had broken a hip - they got her xray'd there on the premises and the Radiology Tech was also so caring with her. We were told that we'd receive a phone call with the results after the Radiologist read it. We did not receive the call, this didnt upset me as I do know that things happen, not a problem - I began trying to obtain the results since first thing this morning. Its now 150p and we just recently, after many tries finally received the results. I was so impressed yesterday at the care she received - today...I'm done! If you like the run-around, this is your place...sadly. Healthcare is terrifying already, why it needs to be so difficult I just dont understand :( Do better Duke City!!

Had an appt at 2 pm. Was triaged and seen immediately. Blood work and EKG. They didn't call with…read moreresults and their website didn't work. Suggested I get a CT scan. No insurance. Care was good. The receptionist should tell everyone coming in with cold and flu symptoms to take a mask and wear it.

I went in because my knee hurt. I told the "Provider" that I had initially hurt my calf (sprain)…read morebut that I had later thought I'd done something to my knee because the pain there was making walking difficult. She said, "Your knee hurts because you've been limping." I told her I had done the RICE protocol for weeks without relief, but she told me to keep doing that and to NOT wear a knee brace, the only thing that made walking tolerable. After two more weeks of RICE, I saw a doctor who ordered an MRI and discovered that I had a torn meniscus root. Not sure why she was so dismissive of me, but I literally left in tears.

Prompt, friendly, professional and dedicated to fixing me up. You can't ask for anything more than…read morethat! Deanna was a pleasure

I wish I could give them zero stars. Tried to go in yesterday and they told me they couldn't see me…read morebecause their provider left for an emergency. That's fine, schedule my appointment for the next day. get a call that their provider is stuck in traffic and they have to push my appointment two hours out. Sonia, who called on their behalf showed no remorse or care that this is a continuous issue, even though they're a medical care center.

Professional staff. Quick diagnosis of the issue from the Provider. Took me one hour from enrolling…read moreon line at home to being seen in a room. Less than 5 minutes in the waiting room.

I really don't understand the negative reviews on here. I went today after checking online and it…read moresaid earlier the wait was only 20 to 30 minutes. The last time I checked because I was driving from Santa Fe back home to Rio Rancho. It said 10 minutes. By the time I got there, there was absolutely no one else in the waiting room. They send you a link and have you fill out all of your information, including taking pictures of your drivers license and your insurance information. Once that happened, they took me right back and I saw the doctor in like five minutes. I was literally out of there in maybe 20 minutes total. The doctor was kind and professional and the whole visit was very pleasant. I would definitely recommend this place and I would definitely go back after my experience today. There are too many urgent careers where you are waiting hours and this one also allows you online to go into a virtual queue. I was completely satisfied, especially because I was very sick and they got medicine called in right away that I can pick up within the next couple hours.