I swear to God and all that is holy if I ever decide to open the Albertsons app and check out the sales again, someone please just stab me in the face. I could save myself a lot of aggravation that way.
Last year they tried to start doing a savings program like Kroger, but I think it was written by squirrels because YOU NEVER GET ALL OF THE DISCOUNTS THAT YOU LOAD TO YOUR CARD. THEN you have to go to customer service and get talked to like an idiot. Did you put your phone number in? Lady if I hadn't put my phone number in I wouldn't have gotten the other discounts... see how that works? Did you put it in before they started scanning? Well no...i put it in after Betty Jo started scanning. Oh God no, you can't do that... it has to be before she starts scanning, stupid girl. Ok...fine. So from that point on, I rush to enter my phone number as soon as I can at checkout and STILL don't get the discounts I've loaded to my phone/ account. That prompts another trip to customer service. "Well, those discounts aren't available until next week." What? Here... look at it on my phone. You show them the sales as listed on the app but they're too busy with their personal conversations. They half heartedly look at it while continuing their personal conversation and offer no service or advice other than "i don't know they don't teach us anything."
I try them out again after several months... surely the bugs are worked out. But oh no. Discounts still not showing. Put your phone number in after the first item is rung up. But... They belligerently told me the last time that i needed to enter my phone number before anything rang up?? Even though it's impossible? Maybe you need to update your app, they suggest. Maybe you need to mark of items from your list as you shop, another interjects. These coupons are only available in Texas stores, despite the fact they're available on your account, another worker says, seemingly unwilling to help any farther.
I swear i have heard every excuse for not getting the promotions and deals offered, and i have been blamed for the mishaps every single time. I've sent letters to the manager, and emails to corporate. No one responds because they just don't care... they don't want to fix anything or understand exactly how their own app works.
I'm really sick of being treated like it's my fault. I'm deleting this app and I'm deleting Albertsons as a viable shopping source. Albertsons is not maintaining their apps or training their employees and I'm sick of feeling scammed every time i shop here.
If you bargain shop like me, if you shop there, you'd better scrutinize your receipts because if i hadn't i would have lost anywhere between the least, 4.00, and the most- a whopping 40 bucks. If you don't like to review your receipts, or don't like confrontation, just avoid this place like the plague. It's beyond unreasonable in this day and age. read more