Advant-edge pharmacy started off on the wrong foot by sending someone with my mom's medications who…read moreyelled at me for taking more than five minutes to review her meds. It was the first time we had received anything from them and the delivery person said he had other places to go and we were only allotted five minutes of his time. The pharmacy charged me for meds that were supposed to be covered by Hospice and he was rude and wouldn't leave the meds without payment - said it wasn't his area. This all happened at 8pm on a Monday night right when I was getting my mom up to take her to the bathroom then to bed. Advant-edges delivery person had no concern for making my mom wait while he delivered and yelled at me. I spoke with one of the owners of the pharmacy as well as the CEO of the Hospice company we used at the time and both were apologetic. Imagine if my 87 year old mom didn't have an advocate or if this delivery person did this to an elderly man or woman on their own? Totally opposite what hospice care is supposed to be about, but unfortunately too much like most hospice staff we've dealt with who are uncaring and inattentive to detail. That's another story. A second example of poor service is how this pharmacy overcharges when they can for OTC products, which are never covered by insurance, by running them thru the insurance process ("adjudication process") which kicks out the otc product as not covered and sends it thru a supplemental program where the pharmacy has agreed upon a price to charge. In this case, Advant-edge charged three times what the medicine would have cost at any other retail pharmacy as it is OTC. I spoke to the insurance company and they said the agreed price was $21 yet the pharmacy added $3 for whatever reason - maybe delivery but they were also delivering other prescription meds covered by Hospice. So they double charged delivery because they can get away with it. Awful! I asked if they ran the meds thru my mom's insurance as I was told by the Hospice Dr that it was a prescription item and that I couldn't buy it. I had no idea they were sending an OTC item. They told me my copay was $24 when it was NOT a copay but their inflated charge for an over the counter item. What's worse is the Hospice nurse didn't order the prescription item because she didn't see it in the pharmacy's system so she ordered the otc, not even considering the price for a 90 day supply of the prescription item under my moms insurance was only $15 vs the $24 the pharmacy charged for a one week supply! Now $24 isn't going to break me, it's the principal of the matter. This pharmacy shows how the healthcare industry allows companies like them to overcharge anyone, even elderly on hospice care. The whole healthcare system is off in my opinion.

muy amables y no tienes que esperar largas filas siempre son muy rapidos ,muy recomendableread more

Everything. This is the unethical pharmacy I have every experienced. First let me say that I am…read moreWhite and my wife is Hispanic. We attempted to get our prescriptions filled today and it ended up with them refusing to refill any of them. I was informed by the pharmacy manager that I was rude to his staff. This was an outright lie. The manager advised me that since our medicine was controlled the issuing PA had to state what the diagnosis was which was not provided. Both me and my wife were confused but apparently that is another rule that was specific to Walmart. This in itself was not a problem at this point. What was is the fact that we were not informed of this at time we checked in and gave our written prescriptions to the tech. When we informed of this it obviously made us upset. The tech immediately ot to the pharmacy manager and told him that both me and wife were being disrespectful ( which was a lie we were upset but at no time disrespectful at this point)at that point the pharmacy manager came over and refused to fill the prescriptions and started stating that we both and been rude and was transferring our prescriptions to another pharmacy in the area. Fine we got our prescriptions and another pharmacy and no issues at all. Additional we our medication was filled at another pharmacy we discovered that Walmart had prescriptions that were ready to be filled, but ignored that and never us.I will NEVER, NEVER visit this pharmacy again-PERIOD

These people are horrible. They're always training new people and you can't even ask a question…read morewithout these representations taking offense to the question all I did was ask why you needed my ID when it was my wife's medication. I tried to explain you always took hers before. Well as usual it ended with a problem they took the trainee off and put an experienced pharmacist tech and things were find up to the point where my physician had prescribed the wrong medication ( which was not the pharmacy's fault ). What the hell has happened to our medical care. Just don't get sick.

The pharmacy staff is slow and unorganized. I picked up Rx twice and was sent back because it was…read morenot processed even tho I received the automated message to notify me that it was ready for pick up. I get to the drive-thru window and they don't take tap. I returned and it took the staff forever to come to the window. Overall, I will change pharmacies and avoid myself the hassle to have to put up with all the inconsistencies and confusion they clearly have demonstrated.

My wife was unable to get an appointment with quest so we tried Walgreens for her blood test. No…read moreappointment was necessary so we were pleasantly surprised. We happen to walk when the individual who did the blood test arrived back from lunch. The test only took 5 minutes. She was very friendly and nice. The only issue I had was that there time's available are limited.

The worst customer service experience ever !! The cashier would not change a $20.00 bill for 4…read more$5.00. After what I spend in that store every month it's an outrage and of course no manager is ever available! Even if they would it wouldn't make any difference. On top of that the alies are barely manageable due to carts used for customers in home delivery. El Paso deserves a better alternative to Walmart. Albertsons really is a valuable alternative due to their high prices. Walmart continues to disappoint!!!

Great store that was actually organized!! We found all of the snacks needed for long trips.read more

They're so completely incompetent and unhelpful, they did not informe me they were not affiliated…read morewith my insurance and proceeded to charge me for my prescription. With my insurance I could have gotten it for free, if I knew they were not affiliated with my insurance I would not have gone to them in the first place. I called again to see if I could return it 10 minutes after picking it up and the lady in charge of the pharmacy was completely rude and very unprofessional. My problem was not solved when it should have been an easy fix. HATE THIS PHARMACY

I love shopping @ this location!! I alwa find what I am looking for and staff is always friendlyread more

Always great service, I wasn't expecting to drop off and pick up at the same time. Appreciate not…read morehaving to wait in line to drop off, wait to get filled, and wait to pickup/pay.

Excellent pharmacy it's the best we have found in El Paso and we have tried just anout every one…read more They actially call you back amd ate very responsive to your meeds ( unlike Walmart). Theiy follow through which is amazing considering how genetally poor the pharmacies are in El Paso alomg with thr mefical care whuch is the worst I've ever seen. Rarely do they not have a medication in stock which here again is valueable. The pharmacy is small bit that's probable what makes it so good. The staff as little to nome tirn over which is another big plus compared to Walmart, CVS which has a high turn over and has many Deficiencies. I highly recomend this pharmacy.

LONG wait for prescriptions. Had surgery 24 hours ago and my pain medication is still processing.read more

This is a newer locations and love it due to it being closer to home. The store is set up nicely…read morewith easy access to everything we need. The pharmacy staff are friendly and great at getting all over our questions answered. The staff at the check out area are also very friendly and attentive. The store is always super clean and smells clean too: never too crowded never a long line.

Typical Walgreens with your average employees. Store employees nothing special the pharmacist was…read morevery nice and professional.

First and foremost, I love Walgreens and come to this store regularly since it's close to my home…read more Their daily specials and coupon savings system is awesome! Notably I came in last Wednesday 12/01/21 to get some things for my house. I had a temporary shopping pass bar code for my Walgreens card which I didn't have with me at the time. I checked out at the cosmetic counter which Lilly assisted me in getting my pass processed on the purchase. She had a bit of an issue processing it but was patient and provided excellent customer service in providing engaging conversation while getting the system to process. In the end she thanked me for being a customer and provided me a complimentary beauty pack for the wait which I gave to my daughter. A+!

This place is awesome! Talk about fast efficient, knowledgeable service. The staff is also pleasant…read moreand helpful, and I was in and out with exactly what I needed I no time. You don't even need an appointment!

had a very disappointing experience here. The front desk staff and assistants were consistently…read morerude and unprofessional. This is not the first time I've been treated this way, and I've also heard similar complaints from several friends who have visited. As a paying customer, I expect basic courtesy and respect, but that was clearly lacking. The way I was treated made the entire experience uncomfortable. I hope management takes this feedback seriously and works on improving their customer service.