By far one of the best, privately hotels I've ever stayed at in my life. Everything you see on…read moretheir website, is even better in person. The staff is extremely friendly and helpful. The room was pristine. The views from our balcony were unreal. The restaurant was great, the breakfast was great. I will absolutely be coming back here when I stay in Varenna someday again. Make sure you listen to their website when it says to pack light, you really do have to climb up a lot of stairs to get to your room that are very narrow and it is pretty much impossible to do if you have a large suitcase.

The Albergo Milano and the Hotel Du Lac were the Hotels that "got away" during our recent 3 night…read morestay in the Lake Como area. My guess is that Varenna is a magnet for American destination weddings, which probably explains why parts of these Hotels' reservation books were already full, even when we inquired many months in advance. The Albergo Milano is located right in the old town and up. It looks very romantic and complete with killer views from the balcony.

Friendly staff, awesome location in Lugano. The old-school interior is not my thing, but the hotel…read moreis not trying to be chic. Wish I had brought my tennis stuff to play on their clay court.

Wonderful hotel, excellent service, clean rooms and a beautiful view! We enjoyed our stay!read more

Highly Recommend! This place is amazing…read more Great service and the hotel was very nice and organized with good ambiance. Service was excellent. Staff were very nice and helpful. The staff is the most friendly and amazing in every way. 15 out of 10!! Everything here has been amazing t the food, rooms and service. The EER SPA is one of the best I have been to in the world for hotels. The only negative is they allow kids at certain times but that's ok and can go during adult hours. But be aware of this when you come to relax and leave your own kids at home. If I had my son he would love it here and I'll bring him next time. Food was excellent. Everything we had was fresh.

SANTA MARIA!!! This hotel is spectacular. My partner and I truly had the best time. We didn't…read morerealize it, but we arrived for opening weekend at the hotel. It's still the off season so it was quiet and fantastic. I booked using Amex FHR and the hotel graciously upgraded our room to a junior suite. We were celebrating my husband's bday and they left a bottle of prosecco in the room as well. The concierge and front desk team were really responsive via email leading up to our stay. They helped me book an agriturismo for lunch, as well as some spa appointments. The service is just astoundingly good. Andrea at the ristorante was a joy! The gentleman who works at the bar with glasses and the gentleman who just moved back to Italy from Canada were also lovely! The boutique is SO cute and shockingly reasonable. The woman who works here was very helpful in finding the right sizes and colors. The spa is out of the world. If you're not staying at the hotel, I recommend booking a treatment or buying a day pass to experience it. It's so gorgeous and absolutely massive. We loved the hot and cold pools and showers. The grounds of the hotel are beautiful and meticulously kept after. The views of the Lake are beautiful and best enjoyed from the hotel's front lawn. The hotel is, of course, quite expensive, but you get what you pay for! The staff here don't miss a beat and our stay was full of little, meaningful surprises. It really is such a special place!

Stayed here for two nights with my family and it was perfect! The staff were incredibly friendly…read moreand helpful. They anticipated every need and had a wealth of knowledge. The location was unbeatable and close to incredible restaurants and shops. Also, the breakfast was the best I've ever had at a hotel. Highly recommend!

Stayed in this beautiful hotel for a week on business, and it was perfect. Service was friend,…read moreattentive, and efficient. I had a single room, but with plenty of room to spread out and work in the evening. The hotel is immediately next door to the funicular, so getting to and from the train station is very easy. It's also in a pedestrian area, within easy walking distance of excellent restaurants and shopping, as well as beautiful sights. The highlight of this hotel was the breakfast - simply the most amazing variety of food and beverages I have ever seen at a hotel.

We had the absolute greatest experience here! We came just for lunch and drinks and to enjoy the…read morebeautiful views The service was incredible - very attentive, clean and pleasant. The food was some of the best that we had in Italy. The drinks were, by far, the most delicious we've had. Everything here is wonderful, beautiful and well worth it.

We did not stay at the hotel. Let's start with the upstairs bar. We arrived early to our…read morereservation at Giacomo Al Lago so we decided to get a drink upstairs. It took so long to get our drinks. By the time they came we had to go down to our reservation. Now the restaurant Giacomo Al Lago. We were seated quickly. But our menus took forever. They were serving and attending other tables but after 10 minutes I had to go back to the check in area and ask the lady who seated us , who was suppose to give us the menus. So eventually it came. As you see in my pictures. The other ladies were given a place to set their handbags. One arrived after me. Mine was on the floor. So the beginning service was not good. My son ordered from the kids meal and they brought him an adult meal we had to send back. Now the food was delicious. Well prepared. They brought our seafood selections to look at and approve before they cook it for us. I wished their service matched the cook's efforts. I had a much better experience with service at a different luxury hotel.

A wonderful experience. There's a 1960s resort hotel built for the springs, with all the…read moretreatments, elegant rooms (get one in the refurbished wing) and a very good (grand-hotel style) restaurant. Then, the spa itself is an amazing building built by Peter Zumthor (Google it) entirely out of the local rock. He has created an unforgettable experience. Try swimming out though a quartzite rock doorway into the heated pool at night and sit in the steam looking at the snow and stars. On the other hand, you're in a rather ordinary little Swiss village, so if you want to leave the hotel there's not much to see unless you want to go hiking. Bring books and a swimsuit. You can get there pretty easily by (very efficient) public transport: train from the airport, changing several times, and then a bus taking a spectacular route winding through the valleys.

My husband and I went to Villa Crespi in May, 2024. We have been to many Michelin three star…read morerestaurants and had an all encompassing, fantastic experience. We were seated in a beautifully decorated which was completely silent. There wasn't any friendly chatter with the servers. It was a very " serious" , without joy experience. I was served a tuna dish that didn't have any flavor. I pointed it out to the server and he said, "I understand" and nothing was done. I would not go back, there are too many other exceptional options.

While the hotel itself is undeniably beautiful, our experience unfortunately did not match the…read moresurroundings, nor did it align with the overwhelmingly positive reviews we had read on Google and TripAdvisor. Our dining experience in particular fell significantly short of expectations--especially considering the three Michelin star rating. I have dined at many Michelin-starred restaurants, including many with three stars, and unfortunately, this was well below even one-star standards in terms of both cuisine and service. For context, in the week prior to our visit, we dined at two different two-Michelin-starred restaurants, both of which provided far superior culinary experiences. Below is a summary of the issues we encountered: * Wine pairing: Poorly matched and inadequately explained. The sommelier's descriptions were difficult to hear, and the selections seemed obscure and mismatched to the dishes (e.g., a Nebbiolo-style red with fish). The pairing did not represent good value and gave the impression of cost-cutting rather than quality. * Lack of flexibility: We were told the wine pairing could not be removed from the package despite my partner being unwell and not wanting to drink alcohol. This was a disappointing and rigid approach in the circumstances. * Menu inflexibility: Requests for alternative dishes, despite the kitchen clearly having the necessary ingredients (e.g. beef rather than lamb), were declined without explanation. * Dismissive communication: Staff made confusing remarks, such as referencing an inability to send frogs' legs to our room--despite no such request ever having being made. * Basic service failures: Salt and pepper were repeatedly removed from our table, requiring us to request them multiple times. Staff also made multiple attempts to clear unfinished wine glasses. * Unacknowledged departure: My partner left mid-meal due to illness and dissatisfaction. It would have been appropriate and appreciated had some gesture at least been made in respect of this. * When I asked for one more of the small Petit fours croissants a few minutes after they were brought out, I was told the kitchen was closed. These are clearly pre-prepared items, so this response felt unnecessarily inflexible. I also pointed out that my partner's petit fours (included in her dinnner) had not been served, but was again told the kitchen was closed, with no further explanation provided or resolution offered. Altogether, the experience felt frustrating and at times petty. This was surprising and disappointing given the cost. For €2,500 for dinner and overnight accommodation, we expected a refined and memorable experience. Unfortunately, this was not delivered. The service was inflexible, inattentive, and lacking in the generosity and professionalism one expects at a three Michelin star venue. The hotel side of our stay was somewhat better. Overall staff were professional and helpful, although at 1,500 euros per night, one would expect that. However, there were concerning lapses. There appeared to be no "Do Not Disturb" sign in the room, and as a result, a cleaner entered without knocking while my partner was still asleep. Even if it was close to check-out time, we had not yet left, and this lack of basic courtesy and privacy was unacceptable. It is not appropriate to walk in without knocking. We could easily have been in a private or vulnerable situation.

We loved our stay at this quaint, authentic little hotel in Vals. Brita is a charming and…read moreenthusiastic hostess while Peter is a 5 star chef in a BnB body! Delicous dinner and breakfast!!! Up on the hillside in Vals, the view is breathtaking yet so charming. Though a short walk from Spa Thermes it took forever as every step is a photo. If given the opportunity to come back to Vals we would absolutely stay here again.

This place was awesome! Highly recommend, the ice bar was the best. Next time I am in Switzerland,…read moreI will be back.

Stayed here for a couple nights during our first trip to St. Moritz. As you would expect from a…read moreKempinski, proactive and efficient service is impeccable. The spa/bains area is extensive and immaculate. There were 9 rooms and several relaxation areas as well both indoor and outdoor. Gorgeous pool which is also well sized. The breakfast is really well done. All the indulgent options (bread pudding, bacon) and healthy options (fresh juices with ingredients of your choosing, poached eggs). Concierge is very helpful for hikes, tours. The e-bike was so much fun to take around the town and neighboring silvaplana. Only downside was any request sourcing from the front desk seemed to get lost in translation to Housekeeping, not sure why but it happened 3 times. Second, aware it's a mountain town, but it was hot..our room was too stuffy and only way to cool down was to open the windows. However we faced the front so it wasn't feasible due to noise. Lastly, we didn't really conduct our research on location, but note the Kempinski is at the edge of town, so it wasn't as convenient to simply walk everywhere like at the other well known properties. There is a bus stop right in front of the hotel.