Initially Ross Nuckols was very professional and punctual. We contracted for tree removal and stump grinding.. The tree was brought down on March 17 without any problems, instead of removing the tree he asked if he could leave it for a friend of his to pick up since the wood was usable, and I agreed to that. He also told me that it would be about a month before the stump could be ground because he didn't have a stump grinder available and would have someone else do it, and I agreed to that also. I did get a bill that afternoon for all the services, including the stump removal, which I paid in full. On April 19 I contacted Ross again since I didn't hear anything about the stump. He replied promptly and said he hadn't forgotten me, that I would get a week's notice before they came to grind the stump. On May 31 I contacted him again by email, and told him to forget about the stump, and that I wanted the $200 specified for the stump removal returned. I did not get any email back, so I called and left a message on June 9 saying I want the $200 returned. I got neither a response to my email or my message. When trying to contact him again, the voicemail box is full and there is no way to even leave a message. I was probably too trusting to pay the entire bill up front, I won't make that mistake again.I DO NOT recommend Albemarle Tree Care. read more