Absolutely horrendous follow up. I had botox injected into my bladder with the intent of making it work normally again. Unfortunately, it shut down my bladder 100%. I could not urinate at all.
I called and left messages (for the Clifton Park office) and also requested assistance on the portal. They finally called back and said they would call back but never did. I urgently rushed to a local urologist who gave me catheter samples and showed me how to self cath (not fun but I have to do what I have to do).
a week later I had a follow up apointment at the Clifton park office and they were to order me catheters. I called them a week later when no catheters arrived (and I was heading out of the country in 5 days). They apparently forgot to order my catheters. I finally received them the day before I was leaving the country on vacation.
I cannot believe they would ignore someone who cannot urinate at all. If I was not an emergency case, I don't know who is. Stay far away from Albany Med Urology unless you want to always get voice mail and risk being ignored. read more