I rarely leave negative reviews, but today's experience at MSA Orthopedics in Albany was one of the…read moreworst medical experiences I've ever had. The front desk staff was wonderful, but everything after that went downhill. I brought my one year old son in with a buckle fracture after being referred by our pediatrician. Dr. McGee never introduced himself, never physically examined my son's injured arm, never showed me the X-rays, and offered very little explanation before leaving the room. His only comment was that it was "just a little baby break" and that I could ask questions if I had any. This is my first child and his first broken bone. I didn't know what questions to ask. I expected the physician to educate me, not leave me guessing. Later, while he was putting the cast on my son, I realized he still had never introduced himself. I actually had to ask him his name while he was applying the cast. After the cast was on, my son's fingers were completely covered. I have enough medical knowledge to understand the importance of monitoring circulation and swelling in a cast, especially for a one year old who cannot tell you if something is wrong. Yet I was given almost no instructions on cast care, warning signs, or what to watch for. I even had to ask how long he would be wearing it. To make matters worse, after we checked out, I was chased down in the lobby and pulled into the finance office to discuss a 7-year-old bill while my injured one year old cried in the hallway. I explained that I had already had an incredibly difficult day, but I was informed that because I had been of legal age at the time of the visit, I was personally responsible for the remaining balance, even though I would have still been in high school. I left feeling completely dismissed and unsupported. We have already scheduled a second opinion with another orthopedic provider tomorrow because I no longer feel confident in the care my son received. Compassion, communication, and professionalism cost nothing. Unfortunately, we experienced very little of any of them today.

Points to take away: 1. Go to a different clinic or get a…read moresecond opinion. 2. Any orthotics, boots or durable medical equipment is not refundable even if you were given the wrong item. 3. This clinic is not responsive to customer problems or issues. 4. Before you purchase anything from them open your phone and check the price on Amazon. Boot costs less than $100.00. Save yourself $400.00 give or take. 5. The front office staff and physical therapy staff is very nice an great to work with. Go to a different provider or get a second opinion. Made an appointment at the Albany office with Dr. McGee on May 1st . I was told I had a fallen arch on only one foot and I needed a cast boot to isolate and physical therapy. That he could give me an orthotic but we will try this cast boot and physical therapy, and then we can discuss surgery if necessary. Right after meeting with the doctor I was ushered to the physical therapy area. I was fitted for a cast boot and charged $336 after my insurance contribution $164. I told the girl that it was extremely painful and did not seem right. She said you need to give it a few days. I no longer got home (30 min) and was in severe pain twice as much as when I arrived at the clinic. I called the office the next morning (Thursday) at 10am. They said the only person that can make a decision of "what to do next" is the doctor. I was directed to leave a message with his nurse and transferred to voicemail. I called again at 4:45pm and the receptionist said you will get a response today. Nevertheless, the call back was not received. I drove to the clinic the next morning (Friday) and was sent to the physical therapy area. They said that they needed the doctor to direct them as to what to do and he was not in on Fridays. Just in conversation with a few of the very kind physical therapy staff, I figured out on my own that this cast boot is probably the worst thing that I could have been given. I made an appointment at another local orthopedist at a different clinic. He gave me an orthotic for my foot ($80) and some exercises and I am pain free. Sorry for the book on this review. There are so many unfortunate experiences here that I wanted to share to prevent anyone else from undue treatment, frustration and cost. I still have not heard from the doctor or his nurse and its been 18 days since the message was left.

I see the Occupational therapist here for the last four years. I love this facility. They have…read moregiven me so much help. Everyone is very friendly and knowledgeable in their fields. This place is at the top of my list for those most useful and needed facility 's the cost is pricey but you get what you pay for. I highly recommend this facility for Occupational Therapy and Physical Therapy.

On August 25, 2013 I seriously injured my left leg in a work-related accident. I had a 3.5…read morecentimeter quadriceps tendon tear from my patella (kneecap), large intramuscular tears, large contusions, and a sprained right ankle. By far the worse injury I've ever sustained. Had to have the surgery, spent five weeks on bed rest, wore a hinged leg brace for over three months, and spent the following six months in rehab and physical therapy. This is where I had to attend my physical therapy sessions for one hour three days a week. Two physiotherapists in particular that helped me were Mary and Kirsty. Big kudos to those two that encouraged me. They are knowledgeable and very experienced at what they do. They mostly massaged by thigh and had me doing leg strengthening exercises. I went from being on crutches, to being on a walker, to using a cane, and finally to walking again. All thanks to those two! Now if only I could find me a nice woman to rub my thigh at home :)

Im happy Brenda B had a great experience. However, PLEASE see…read morehttps://youtu.be/Z9Ygd_Q4GPE?si=GiXO_mL3xJR3bo-B. I am utterly disgusted at how a simple, reasonable and very do-able request to replace a nurse was allowed (and on some level) instigated into multiple property bans AND a young lady losing her job. The worst part about it is while the apparent administrator wanted accountability for the family members, there was ZERO for her or her staff. WHYYYYY ruin lives and have family members stressed and at dis-ease when you could've simply replaced the nurse.....and you unprofessional people thought it funny?? The administrator spoke sooo ruthlessly about a patient saying he was no longer there, his eyes are staring at the wall, "he cant even talk"......I would NEVER want another family to endure such harsh treatment or a patient to be so thoroughly disregarded. This is abhorrent treatment. Tgis place should be investigated and sued IMMEDIATELY!!!

My mother was Sara Arnett and she stayed here for 5 years. They treated my mother with respect and…read moreeven got her a electric wheel chair. I could not ask for better treatment at any other homes. Especiially if they are wheel chair bound. Eben the food was very good.