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Alarms Etc

4.5 (2 reviews)

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Maus Acura of North Tampa

Maus Acura of North Tampa

(63 reviews)

Despite not having great communication previously while trying to obtain information for an…read moreextended warranty for my Acura. I ended up having 9 lights come on and took it in. I did not have an appointment and walked in around 8am on a Wednesday. My car was taken back pretty quickly. My Service Advisor, I believe that was his title, was Tony and he was fantastic. Kept me informed throughout the process and made me feel comfortable. My car ended up needing a new turbocharger, which was thankfully covered under the powertrain warranty, which I didn't know I had. From drop off to pickup on Wednesday was about 2 hours. I was able to come back the next day for an appointment at 730am. Once again, they took my car back quickly. I was done around noon. Lights are still off and everything seems fine. Comfortable seating area available.

This review is about service only, I did not buy my vehicle from this dealer. As instructed by the…read moreMID on my MDX, brought the car to this dealer for the first time for my "A" (oil change) service. Check in was fine. Since the service was simple, and scheduled in advance, I decided to wait. For a "premium" brand, the waiting area was very mid. Basic black furniture, white walls and vending machines. WiFi was provided. Basic but not premium. While waiting, got the text trying to upsell additional services that I declined. Was not notified when work was complete. Saw my car in the delivery area and could not find my service advisor. Had to find the manager to check out and was informed at that time that a premium would be applied for credit card payments. WTF. Paid it so I could just get out of there. In conclusion, the service was satisfactory, the customer experience was retail, not premium. The charge to pay with a credit card lacked class.

Alarms Etc - autopartssupplies - Updated May 2026

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