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    Aland

    4.5 (2 reviews)
    Closed 11:00 am - 9:00 pm

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    9 months ago

    Helpful 3
    Thanks 1
    Love this 4
    Oh no 0

    1 year ago

    Helpful 2
    Thanks 2
    Love this 2
    Oh no 0

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    Coach

    Coach

    2.9(8 reviews)
    3.3 mi
    $$$

    Walked into the Coach Store in Newport Mall today, Sunday, April 28, 2019, to purchase my wife a…read morenew purse for our 3 week vacation abroad. My wife a nurse and me an administrator walked into the store with sweat suits and sneakers. We were met by a African American sales associate who provided a brief hello and gave us a once over and continued to prance around after I responded, were just looking. The store manager approached us shortly after and stood by us and smiling. Make a long story short, I purchased a purse for my wife, key chain and woman's wallet to match her new purse. Upon entering our home in Bay Ridge Brooklyn my wife unwrapped her new gift only to realize that the strap to the purse was missing....... we called the store only to find out it was closed. I wonder how this will play out when I call tomorrow. I pray and hope I don't get into a hassle because I will return everything on the spot for a full refund. I'll keep the viewership posted as how this pans out.

    Utterly disgusting. It took me five minutes to make a purchase but left with a horrible impression…read morethat will last forever. You figure I would be an easy sell but i had to be the one to apologize to the sales rep for something I didnt do wrong, out of courtesy. I was not even rude nor displayed any negative sentiments (believe me, i rarely give negative reviews of this magnitude unless i have felt very strongly that it was really wrong). Wow! And no thank you at the end for making a purchase, either. Sure the mall may have plenty of irate customers who may have had given reps a hard time. That i can understand. But for customers like me, esp with an easy purchase (come on now! I'd dream to have clients who does not need to think but just buy!), shouldnt really be the ones getting the brunt of that. Business survives on customer service and there is a level of professionalism that ought to be consistent no matter what. Even at the end, the bag was slightly thrown at me, indicating some level of sarcasm. I am shocked because the brand should go hand in hand with luxury and customer service- not luxury and attitude. In essence, the dollar store folks have a more pleasant personality...

    Aland - womenscloth - Updated May 2026

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