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    Alan Byer Collision Center

    5.0 (1 review)
    Closed 8:00 am - 5:00 pm

    Services - Alan Byer Collision Center

    Bumper repair

    Dent removal

    Auto frame testing

    2 More Services

    Auto steering and suspension repair

    Rear-end damage

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    4 months ago

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    Longley Bros Chrysler Dodge Jeep Ram

    Longley Bros Chrysler Dodge Jeep Ram

    (13 reviews)

    I bought my car Thursday, July 10 and Friday, July 11 my new to me car, started making noise…read more Anxious, I called the dealership because we were leaving for Michigan Saturday, July 12 for two weeks. The dealership got me right in that afternoon. Jason Longley informed me that it was my struts. Said my struts were safe that they need to be changed eventually. I asked Jason if it was safe to drive it to Michigan and be gone for the next two weeks. He said absolutely he would send his mother or even his grandmother in the car to Florida. While I was in Michigan for two weeks it was one thing after another with the car. Every single time we found something new I called the car dealership and let Jason know. Tuesday, August 5th I had an appointment to get my car serviced. We dropped my car off August 4 the night before so they would have it on time. At almost 4:30 PM Jason Longley called to inform me that my car needed to go to Bill Rapp in Syracuse because it was a Subaru problem. He informed me that an appointment was made for September 2. I could come up and get a loaner car and they could take my car to the dealership or I could take my car to the dealership and get a loaner car. We opted to take the car to the dealership the night before and pick up a loaner car the next day. I had this uneasy feeling about the appointment so I called Bill Rapp to verify. I was informed that no appointment was made. I called Longley Bros back the next day to follow up with Jason because he was the one that made the appointment. He confirmed again that the appointment was made. Jason told me that when I take the car to the dealership I needed to make sure they knew about the warranty and anything not covered by the warranty they were supposed to call Jason and he would take care of it. I called Bill Rapp back again just to confirm and I was told no appointment. At this point the very nice lady made me an appointment for September 2. Everything was finally set and an email confirmation was received. We dropped my car off September 1 the night before so it was at Bill Rapp on time. We went September 2 to pick up the loaner car only to find they didn't have one. They informed me I could drive an old car until one of their loaners were available. Tuesday, September 2 Chris from Bill Rapp called to talk to me about what was wrong with my car. He had a whole laundry list of stuff wrong with it. I told him about the warranty. He ran everything through the warranty only one thing was covered leaving multiple items not covered. I told him to call Jason at Longley Bros as he said they would be covering what was left. Wednesday, September 3 I had not heard anything. I called Bill Rapp and Chris let me know that he was not able to get a hold of Jason. I also called Jason and never receive a call back. Thursday, September 4 radio silence. Friday, September 5 I talked to Chris and he said he was able to connect with Jason on Thursday, September 4 told him everything that was wrong and Jason said he would get back to him. I hung up with Chris and called Jason where he acted completely dumb not knowing anything Chris relayed to me. Jason asked me to send him an email with what was wrong with the car and he would talk to the sales manager as it was a used car and see if they will do anything about the issues. Monday, September 8 guess what... Radio silence from Jason Longley at Longley Bros! I finally got in contact with Jason and he said he was playing middle man with the sale manager. We talked to the sales manager Erick where he proceeded to tell me that he "wished we communicated with them because Bill Rapp pulled a fast one on us that the car doesn't have any problems nor needs anything". Erick was adamant they had no communication with Bill Rapp. Longley Bros is covering the heat shield that was rusted off and resting on my exhaust - and the rest was "unwarranted" per Erick the sales manager. We called Chris at Bill Rapp letting him know what was going on. Chris was going to have his conversations with Jason pulled so he could verify the conversation. Wednesday, September 10 Chris called and informed us the car was done and ready to be picked up. Chris also let us know he had the recorded conversation of him and Jason and would gladly allow me to listen / record it (I have a recording of the conversation). In this recording that took place Thursday, September 4 Chris told Jason about the list of problems and Jason acknowledged them and said he would call Chris back shortly. Jason never called back and proceeded to play dumb when I talked to him. My car had brand new tires that Longley put on when I bought the car. The tires have noticeable wear within a month. I have a picture of the car before the alignment proving it needed an alignment. If I could go back I would have never bought this car from Longley Bros! If you are thinking of doing business with them I highly suggest finding a different dealership!!!

    Quality repair and maintenance services. Fair pricing on vehicles. Don't haggle with you over a few…read morebucks and professional no pressure sales people.

    Alan Byer Collision Center - bodyshops - Updated May 2026

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