Early this morning I woke up to a power outage. After trying the circuits, I realized it wasn't just my residence that was affected, but a whole part of my block was dark. I went to look for AMP's number to give them a call to find out what was going on. I was pleasantly surprised to see they had already posted a status update on their website, letting us know what was happening - a transformer needing replacement - and when we could expect the power to return. AMP trucks arrived on the scene shortly thereafter, and as promised, power was restored within a few hours. This was one of only a small handful of outages I've experienced over many years of living in the area; in contrast, I have friends whose power is supplied by the awful PG&E, who tell me outages with them are an all-too-frequent occurrence. Thank you for the quick resolution today, AMP, and for not keeping us in the dark, literally or figuratively, har-har. P.S. The business photo on this page is hilarious - thank you Scott H. read more

I think AMP is great! I just had a wonderful exchange with Wayne Gee. All my interactions with municipal power have been SO MUCH BETTER THAN WITH PG&E, which keeps jacking up it's prices so that we pay for the lawsuit they lost. AND they keep reporting crazy high record earnings! It's criminal. I'll take AMP any day, thank you. read more

Complaints re AMP should go here : https://www.cpuc.ca.gov/consumer-support/file-a-complaint/utility-complaint I have never experienced such disorganized and unprofessional service with a public utility. The people on the phone make simple matters difficult to impossible. Paper statements do not mirror online account information, clients are threatened, inconsistent and nefarious business practices are the norm. There is a total lack of transparency regarding policies and procedures, leaving room for discrimination and a lack of equal service for all clients. In addition to the lack of structure in practices, the agents at AMP who are there to clarify processes and procedures seem irritated at that task, and hostile towards the public. I agree with the reports by many that these reps present as dysfunctionally volatile and authoritarian when engaging with clients. If you've had a similar experience I urge you to log it with the state. AMP is mismanaging our public utility dollars, and we do not have to stand for it. Please take the time to report these exploitative practices and help create change by reporting your experiences with the state via the above link. They can't get away with unacceptable bad business practices in the name of public utilities. read more

Yesterday June 10 2025 I had a very bad experience at Alameda Power in the lobby, I called by phone, sent emails and they did not resolve the problem with my bill, I went in person and the receptionist treated me very badly, I am a Latina woman who lives in Alameda and my English is not very fluent, so when I arrived I asked if she could help me with my bill problem and she told me no, that I only collect, I do nothing else, and I told her I want you to tell me how much I have to pay and she insisted that she could not help me and told me to call, she gave me the number and threw the paper at me, then I asked her name and she told me her name is Karen, although I think she did not give me her real name because I told her I was going to file a complaint and I told her it was not right for her to treat me like that and she yelled at me and said she spoke like that because I could not hear her through the glass, but she was yelling so I asked to speak to someone else and according to her she told her supervisor and the supervisor did not want to speak to me either, I felt bad, a lot of discrimination towards me as a Hispanic. I hope this company improves its staff because it is not fair to pay them for good behavior like this. read more

OMG, AMP what did you do? I couldn't log into my account to pay my bill. It said account number, so I punched it in. Invalid? Why? New system portal requires "dummy" zeroes in front of your account number. So if you're having this problem too, try putting zeroes ahead of the account number. read more

Paula @ Customer Service.... ATTITUDE! She is in the WRONG position! Rude, rude, rude! Like I was bothering her with my questions! Pseudo-government agency, at its best. Is it 5p yet? read more

A few months ago, there was a power outage so I called the customer service and spoke to a lady name Paula. I simply asked her when the power is going to be back on, and I was concerned about all the food in my fridge. As soon as I said that she started screaming and saying it's not fault blah blah blah She needs help, professionally and mentally. Crazy lady. read more

I live 3 blocks away so I decided to have a nice walk to get a residence verification for my daughters school. Upon arrival the elderly lady started giving me a lecture saying you need to email us for requests like these and kept going on and on and on. I'm like, yeah I remember her from years back with the same quality of customer service. So she's a hard worker with ZERO customer service skills. Just move her to a task where no customer interaction is needed. In this case the saying can't teach an old dog new tricks might be true. read more

From the moment i created my account to months AFTER i closed my account this place has put me through the wringer. They charged me for 2 months AFTER i turned off service. Fraudulent and argumentative. What crooks. read more

Alameda Power & Telecom has been known for quite a while as Alameda Municipal Power (AMP). When I was working, I used to pay the electricity bill by sending it through USPS to some location in Southern California. In doing so, the processing of the payment took a while (up to five days). It was convenient at the time because their business hours are about the same as my working hours were in San Francisco. For the past few months as I am on a long vacation, I have been paying the bill in person. Customer service is friendly. When nobody is in the reception area, just ring the bell once and immediately a customer service representative is readily available to assist. The payment is processed the same day. This way I don't worry about getting their reminders that the bill has not been paid. read more

My check to AMP was lost in the mail. Instead of giving me a courtesy call, they turned off my power yesterday, with no fair warning. To turn it back on I had to pay $90 extra for after hours and a $100 fine. I was told I had to call by 10 AM to pay the rest this morning, but that they were all going to be in a meeting until 9:30, so no one would answer anyway. I told the man I spoke to last night that I was a teacher I could not make a call by 10AM to pay, he said he'd let the "powers that be" know I'd call at 10:15, which I did, yet they couldn't wait 15 minutes and shut it off again- another fee. We're up to about $300 in fees by now. I was told I could apply for EASE benefit to lessen these fees, yet the links they gave do not work and the website does not even have the application materials. Additionally, the website would not allow me to pay online after the shut off. I had to call them to let them know that, something someone who knew how to do their job should have told me on the phone in the first place....Almost every one there is inflexible and unapologetic. Wayne Lee is incompetent and should not be in such a position, for he has poor customer service and a terrible ineptitude with the website and the company's technology. read more

AMP is the worst! Their customer service is atrocious. They are a monopoly and their customer service reps reflect that attitude accordingly -they are very condescending, sarcastic, and disrespectful. The entire company is run by clowns who in turn hire more clowns. Believe it or not, AMP makes PG&E look like saints! AMP has no compunction about disconnecting your power with effectively no warning (despite you paying your bill on time every time) and their rude customer service reps will cite some obscure policy that is seemingly only inscribed on the walls of a distant mountain cave... It is an absolute travesty that there is no competition in Alameda for this horrible company. If they actually had to compete for customers, AMP would be out of business in no time, and rightfully so. Avoid AMP and its HORRIBLE customer service reps at all costs! read more

Signed papers for a new apartment on 11/23, and will be moving in on 11/30. Submitted a request to start service on 11/23. It's 11/25 and I still haven't received a response from AMP, or an account number. Going to be charged a $50 fee if I can't provide the apartment complex with confirmation that the service is in my name by the end of day. I called AMP today (11/25) to follow up. Was told that their whole customer service team clocked out at least an hour early....... before a 4 day holiday break... and that I would need to call back on Monday (a whole week after I submitted the request) to get the answers to the questions I had. One star is for the help that I got from the emergency line operator, who went out of his way to confirm that the unit still had power and for being patient while I asked him customer service questions that weren't really his responsibility to answer. Another star is for the optimism that AMP will ultimately be an improvement over PG&E. But how have I not received an account number yet? And what's with the customer service group not being available during the hours listed (which are short to begin with)? Seems pretty Mickey Mouse from the perspective of a new customer... read more

Is anyone really working after hours? WTF?! You are falsely advertising the phone # on the bill statement to call for issues (on the 24hr line). Fix it before you get a lawsuit from the Alameda Naval base community too! read more

I recently moved out of alameda and I am now having to deal with PG&E. I am so grateful to have PG&E now! AMP is horrific. I did not want to go into details before because I have literally been threatened by AMP employees. They work in a business where people will occasionally have issues paying their bills, however they act like anyone who is a day late on their bill should be arrested for treason. I have personally witnessed people being loudly berated in the office multiple times. When I called about a question on my bill I was told that when I moved, they would ensure that we did not get power at our new place. I am not sure why they think they have any control of another city's municipality, but okay. We have had friends who had similar issues with AMP. They run their organization like a mafia and enjoy bullying their customers. I don't like leaving negative reviews, but the city of Alameda genuinely needs to do something about the management of this business. read more

The website is really bad. I try to pay online but get notices that my meter number doesn't match my address. This is off of the paper bill!!! It costs me $8+ dollars to make an electronic payment through another service! I've called in for tech help but they can't do anything for me. I'm sure as he// not going into the office because if there online service is this bad, I can't imagine how long I'd be stuck in there trying to pay with one of their employees! Get you stuff together AMP! read more

Ish. What a mess. I never thought I would miss PG&E, but these folks are on their own planet administratively.

I'm not one to ever leave negative reviews, but the abysmal display of customer service from this company warrants a terrible review. What should have been a simple transfer of power bill turned into a giant fiasco where our power was shut off completely, without warning. The "after hours" was a complete joke. The man we spoke to first insulted us, claiming we clearly didn't pay our bill (untrue) and then threatened to not even come turn our power on, which would have meant we'd be without power for an entire weekend. What's worse is we were charged a $90 after hours fee, which they are refusing to reimburse, even though this is their mistake. This is a complete joke of a company, which makes even PG & E look good. I SO wish we had the option to go with a different service, as dealing with these incompetent and avaricious people has been enough to make me want to leave Alameda completely. read more

OMG, the worst customer service ever. I'm trying to be as nice as possible and they talk you in the MOST CONDESCENDING TONE. I just experienced a "Karen" her name is literally Karen. LOL I don't care if the rep has been working for 25 years. Is that suppose to make me feel better? no, because what I'm asking is something she doesn't even know about. But got super offended when I asked for someone who does process the paper works. LOL. I rather deal with PGE. read more

One of the worst companies on the planet. Unfortunately it's all you have in Alameda so makes you want to leave and I did. I will never live in Alameda because of this company. They want to just take your money, not want to help and actually rude. They make Comcast look good and that says a lot. I hope the leaders of Alameda read this and put pressure on them. So happy to have PG&E back for my electrical. read more

If I could give no stars I would. First of all this business besides being a monopoly is run by thieves. The big fat cat wanna a be hot shot decision maker and face for the company Wayne has let this power position go right to his head. He practices in dishonesty and any chance he can burn the little guy you better believe he will. I was forced to pay for multiple addresses because he said that my previous address wasn't properly removed therefore even though I moved out and I had proof he still demanded that I pay for both address because the landlord hadn't notified them I moved and even though I left messages that I moved and changed address and got power to my new location I was still responsible to pay for the bill at my previous address for the past three months while the landlord did repairs to the unit. I had no choice if I wanted power at my other residence. Then when I applied for the EAP program because I'm disabled and had Covvid which caused a major hardship I applied and he received all the documents he requested he told me after they cut my power that he canceled my application because he was unable to leave a message on my phone. Well who cares if I have a phone or not if anything this shows I really need assistance but instead of sending me a letter or an email he decided he would cancel all my hard work gathering all the docs and applying to the program because he was too lazy to actually do the job they promise on the company website and phone prompts. My experience has been negative every time I've had to deal with this company and if I could get my power from a real electric company like PG&E I would but since I reside in alameda I'm forced to go thru this unethical and fraudulent company run by the biggest thief I've ever dealt with in my entire adult life. AMP you should be ashamed of yourself -stop lying and pretending you care or can help those struggling with their electric bills. You've never kept this promise. I've been forced to pay "refundable deposits" of $200 more than once which I've never got back and again when I signed up at my current address and again another $100 today because you shut my power off what happened to all the other deposits or the $200 deposit I was forced to pay at the beginning of the year and when I first signed up for service at this current address or the ones from my previous addresses??? It's a scam and sadly you're getting away with it! read more

Website is pretty bad and the response to query is practically nonexistent. What a surprise, it's the only game in town; it doesn't have to be good. read more

Easily the worst in person customer service in Alameda. I've been in town for 10 years - wow.

Rude Customer Service! Neighbor called to say they were trying to shut our power. I called customer service and the lady made me feel like a criminal, that I didn't pay my bill (total BS). Then she checked with her supervisor and instead of apologizing, she only said her supervisor confirmed the power won't be shut off. Horrible customer service when you have a monopoly! read more

Very friendly service & they helped me a whole lot when I went there. One thing I didn't like when I got there, is that when I pressed the bell, they didn't show up immediately. It took them like 3 minutes to come from the office part of the area. When I call Alameda Power to pay my bill, they accept me to make a payment arrangement & thats really helpful for times when I can't come up with the money by the due date. They are very "OK" about that. read more

I agree with the other reviews. Very rude customer service. I paid my bill this weekend. Then while I was at work I got a call from the AMP...They said I had not paid my bill. Confused I looked it up on my online banking it showed the money deducted from my account. When I told the male customer service on the line he was rude. I asked if they wanted to call my bank or what I should do? He talked down to me and snapped at me... I tried to call my bank but got stuck on the automated system and it was close to closing. So I sent them an email asking them to contact the Power Company. Watch my power be shut off even though I paid the bill. I'm not kidding they shut it off before with no notice then charged me a giant deposit fee to turn it back on and the bill again. These companies are all dreadful...AMP and PG&E and Comcast... My European friends are always amazed when they hear the stuff going on...I'm like yea it's another company of crooks with a monopoly here. I wish we had more choices in power companies in the Bay Area. read more

The customer service representatives are the rudest I have ever come across. They make you feel stupid for asking a simple question. I spoke with an older woman this morning about Alameda Green program and she was losing her patience when I politely asked a clarifying question. I was not at any point rude or negative. I was cordial and friendly. They seem to have a culture of being rude to customers who call. I am getting solar panels- but I dump Alameda Green because she would not answer the question clearly without getting annoyed. Moreover- the bills are weird. They put a credit on your bill and then bill you three days later for a much higher amount. I miss when the customer service reps were based in Alameda- local people were used. Or they changed management- something happened to make this a much lower quality place to deal with. We need an alternative! read more

Why even have a car charger if it has been broken and nobody ever fixes it? There is a second one with a 30 minute limit which is ignored entirely. read more

For those of you looking to make complaints regarding the conduct of Alameda Municipal Power, here is the link to submit those to the California Public Utilities Commission: www.cpuc.ca.gov/complaints/ Spoke to Karen from customer service today 2/3 @ 1:15pm that ended with her saying," I can't deal with this I'm transferring you". Cherry on top was her giving me erroneous information about my own account. Be careful when speaking to customer service and ensure you are given the correct information! To Karen, it's really no ones fault that you are at a low pay, dead end job so please don't take it out on anyone but yourself. You're the only person to blame for being such a disappointment. read more

Mo. no. po. ly. Good luck having a dispute about your bill. "$536 dollars this month?" "Yes, your apartment has been wired wrong for at least 18 years." "But I've only lived here for THREE!" "Oh. Well, we'll need payment by the tenth or your electricity will be turned off." " *panicing* Are there any...options? Payment plans? Anything?" "No, sorry. NEXT!" Mo. No. Po. Ly. read more

Everything you've read about this company is true. It's very cumbersome to pay online, cannot use complex passwords to log onto the site, it's unsupported and their customer service is generally defensive and rude. I do not recommend using AMP, but they have a monopoly on Alameda. You can only hope they do not make any billing mistakes, because Interacting with their Customer Service is DMV type effort. read more

Alameda Power is stuck in the stone ages. Customers can sign up for automatic billing, but they have to print, fill out and mail the form. That's right, you have to mail them a form that could very easily be done online, as it is with almost every other company in existence. Also, if you don't feel like going through the archaic dance mentioned above, you can use their website. Would you like to sign into their website to view or pay your bill? Okay. What's your account number? That is really how you sign in. You don't have a user name, and it's not linked to your email. You have an account number. I don't keep my paper bills, and I don't want to tattoo the thing on my wrist, so I can only sign in to the site once a month, from home, when I have the paper bill in front of me. When I have the paper bill in front of me, I already know what's on it. I've emailed the company, but they don't see any reason to make these changes. If they were any other type of company, I'd have a choice. If I had a choice, I'd cancel service in a heartbeat and choose PG&E. Unfortunately, I live in an apartment that is part of AMP's little feudal colony. This is not an overstatement: I am moving, at the end of my lease, so I can live somewhere powered by PG&E. read more

I live in a 1910's bungalow court. My psychotic, sociopathic, out-of-work neighbor, burrowed into the wall and hooked up to my power. He was discovered when he plugged an ancient microwave and started blowing fuses. APT was able to give me the account info I needed to force my landlord to hire the right guy to investigate, fix and throw the bum out. Now my bills are 15.00 a month again. I miss the cable and internet service which was rock solid for 5 years. But COMCAST - still too little for too much. Wish I could have satellite. read more

One of the beautiful things about living in A-town is not having to deal with PG&E. We don't have rolling blackouts. It's doesn't take forever to get a service call, and it's a lot cheaper! AP&T offer Internet service too...I happen to use Comcast for this (which I intend of blasting publicily) but it should be known that it's offered. If you're cool, move to Alameda and get reliable power! read more

I called Alameda Municipal Power to find out if I had a Smart Meter, and if I did to opt out. I told the Customer Service Representative (Rep) that I had just had the PG&E gas SM removed, and the guy who did it told me I should check with the electric company because the electric meters looked like smart meters even though they didn't say "Smart Meter" on them. I told the Alameda Mun. Pwr. Rep that I wanted the meter removed because I had developed premature ventricular contractions (an irregular heartbeat) 6-8 years ago from a PG&E smart meter in Paso Robles, CA. I had never had any heart problem until then. I quickly discovered that a SM was directly on the other side of the living room wall where I sat to watch TV. As time went on the missed beats occurred more and more often. They went slowly over time from 1-2 skipped beats a minute to a skipped beat every 3-4 beats every minute. Instead of only happening when I was sitting in my living room, the problem expanded over 1-2 years to occurring everywhere in my house and everywhere I went. I started having chest pains in my chest and going up my throat. Eventually, after I and many others testified in our city and county to having illnesses from the SMs, we eventually testified before the state PG&E. That body finally ruled that customers could opt out of the SM. Over the years that I was testifying I heard well over 100 people complain of heart problems, headaches and other health problems at government meetings. And I don't how many people developed problems but never complained. After the SM was replaced with an "old" normal meter in Paso Robles, my skipped beats happened less and less until they completely disappeared. When I moved back to Alameda, I told the Ala. Mun. Power Rep who answered the phone that because of my prior heart problem I wanted to opt out of the SM. She told me in a very officious way that SMs do not cause heart problems. I argued with her but she was adamant, in essence not believing me. When I asked to have a regular meter like the old ones put in she said that would be a problem because the old ones were all broken up and she doubted if they had one that could be used. I asked about other new ones similar to the old ones and she said no one made ones like the old ones anymore. I told her PG&E had already replaced my gas smart meter with a non SM so there must be some appropriate replacement meters. She said Alameda Mun. Pwr. is a different company. She said she didn't think they had any replacement meters now and she thought that one would have to be ordered and I would have to pay for it and wait til one was available. I assume that the $125 fee would pay for that but am not sure. The Rep essentially did everything she could to set up road blocks to my getting a replacement for the SM. The Rep's attitude brought back the hopelessness I felt for the several years that my heart problem got worse and worse in Paso Robles. I finally hung up because I didn't feel able to talk to her any more. read more

I have not experienced the horrible customer service that other have, however, AMP makes it super difficult to pay your bills - it is the only bill that I have that I don't have on auto-pay. I also find that they make it difficult to log into their website or even call their IVR without their account number. I know this is a small city run operation but we are in the SF Bay Area with Silicon Valley in our backyard, surely we can do better. read more

I work in property management. The company I work for took over management of a 10-plex in South Alameda. They posted a notice at the property letting us know that we had 48 hours to put the common area acct for the building in the new owner's name or they'd shut the power off. I'm not complaining about that part, my staff screwed up, I talked to them about it. What grinds my gears is how swiftly they followed through with their threat. I got an emergency after-hours call from tenants at the building saying that there was no hot water. When I got to the building there was no common area power, that means no outside lights and no water heater until they turn it back on. I called them up and spoke with their emergency dispatch. I tried to explain that it was the dead of winter and nobody in the building had hot water, they told me I needed to call them in the morning. Say what you will about them following through with their threat. Personally I don't really see what the urgency is with switching the owner's name and why they can't just backlog the bill once we've switched ownership. It's one thing to have a week to work with, especially during the busy holiday season, it's another to post a notice the day after thanksgiving and hope we have time to adhere to it the following Monday. It's not like our company isn't good for it, we manage 3 other multi-family buildings in Alameda which fall under their umbrella. All I know is PG&E would NEVER pull that type of bullshit after posting one 48 hour notice. read more

I can't give zero stars? Why exactly isn't PG&E here?! They shut my power off and I'm stuck until tomorrow morning without power. My food is wasted. And they want me to pay 145 dollars extra! I never received any notices or phone calls. Sad part is I have no choice living in an apartment. If this was PG&E I'd pay and boom power back on. read more

Their website!! OMG...what kind of IT people do they have? I discovered that there's a rebate program for old refrigerators. I went online and the first link about this didn't work. I tried from the menu bar. It gave no info, except for some very nice pictures of rebated items. I went to customer service to let them know about their site issues. THAT DIDN'T WORK!!. You could input your info, but when you started it type in the box, it only let you type about 20 characters and that was it! Who's minding the site?? read more

The proof in the pudding is when there's a problem. It's Saturday, power's been out about 2 hours, 2 traffic signals out, & AMP does not answer its EMERGENCY number, Interesting. read more