I do not like to leave negative reviews, but after our experience here, I feel obligated to warn…read morefuture residents.
One of our biggest issues has been our bathtub. It began peeling shortly after we moved in. We were originally told by the manager, Giselle, the tub had been refinished right before our move-in, but no one informed us there were any special instructions or waiting period before using it. Like anyone moving into what was advertised as a "move-in ready" apartment, we unpacked all day and took showers afterward. The tub started peeling shortly after and has continued to deteriorate, making it unsanitary to bathe in. It's been since February and still to this day it is peeling.
Getting the issue addressed was an exhausting process. It took months of emails, photos, and repeated follow-ups just to get the repair approved. The repair was finally approved and scheduled for June 9 by Giselle. However, when we returned from being out of town on June 14, we were informed that the employee who had been handling our case, Giselle, was no longer with the company. We were then told, by Chelsea- assistant manager, that previous conversations and arrangements could not be "verified" EVEN THOUGH I PROVIDED EMAIL PROOF OF CONVERSATIONS, and we essentially had to start over by resubmitting photos and re-explaining the situation.
After finally getting the repair scheduled again, we were told we would have to vacate our apartment for approximately four hours during normal business hours while the tub was resurfaced and then avoid using the shower for 24 hours afterward. We have two dogs, including a French Bulldog that is particularly susceptible to heat-related illness, and we explained that we did not have a safe place to take them during that time. Rather than offering any reasonable accommodation or alternative like we were promised originally by the manager, we were told to find and pay for boarding, daycare, or somewhere else to go ourselves.
To make matters more frustrating, the explanations we have received have been inconsistent. We were initially told the peeling happened because the tub had been refinished immediately before move-in and was used too soon. Now we are being told that the tub had already fully cured before we moved in and that using it could not have caused the peeling. So I guess they're accusing me of something. It is incredibly frustrating to spend months trying to resolve an issue only to receive completely different explanations depending on who is handling it.
The tub was not our only issue. In June, we paid our rent three days early. Despite that, the apartment still processed our automatic rent withdrawal on the 1st, causing duplicate payments and resulting in two non-sufficient funds fees and a late fee totaling nearly $700. Management refused to waive any of the fees, explaining that it was our responsibility to deactivate AutoPay rather than theirs, even though our rent had already been paid before it was due.
Everyone makes mistakes, but what has been most disappointing is the lack of accountability, poor communication, and the expectation that residents absorb the consequences of the office's errors. We have spent months advocating for a basic repair, dealing with conflicting information, and trying to resolve issues that should have been straightforward. This place is constantly changing out their staff and companies who manage- that should tell you all you need to know if they can't even keep staff on board.
Based on our experience, I cannot recommend living here.
