OMG!! what a place!! If my dog could write a review he would be barking rave reviews for this…read moreplace. He knows when we pull up that he is in for the time of his life. He gets so excited when I park the car that he is clawing at the window. When we walk in he jumps all over the groomers with excitement. The facility is clean and never smells, despite having a building full of dogs. They provide water and possibly snacks for your sweet baby. The fur babies are separated by size in two sections. But my little thinks he's a big dog, so he is always trying to get to the big side. They always give him the perfect bath and teddy bear cut. I have never picked him up and been dissatisfied with the service. They have even squeezed him in at the last minute when he has gotten really messy. And I can't leave out that they also take "school pictures" for first visits and holidays and they are the absolute cutest. I won't take my baby to anyone else.

I take my doodle baby here every 8 weeks! They do an excellent job and are always sweet!read more

Staci is the best groomer in the area, hands down! My babies always get so excited when we are…read morepulling up, and they love getting to see her. They always look wonderful, and it is great to have the peace of mind to know how wonderfully she treats my pups. Staci is truly so passionate about animals, and we couldn't imagine going anywhere else.

Terrible service, rude unprofessional and disrespectful. Do not give any personal info on web page…read more The positive reviews are not 100% true. One of the worst grooming businesses I have ever encountered.

Really good care for your animals. I've always had great experiences with this practice. The only…read morenegative is sometimes you have to wait for the vet, but they are great with doing drop offs and pick ups if your pet needs care

Great animal clinic, love Dr Z. But extremely overpriced…read more They do work with you with payments. But we've found a new place that charges less than 1/2 of their prices. Sad to leave but we just can't afford to stay.

What a wonderful groomer! I brought my German Shepherd to…read moreHusky Tails for the third time today, and they did a fantastic job with grooming her! If you have a large dog, this is the place to have them groomed. Bathed, dried, furminator treatment and nail trim. I recommend them highly!

i love my poodle haircut even tho she got an earinfection from the wax they did but haircut was…read moregood .

I love Petsmart! There's something for anyone who has a pet or knows someone with a pet!…read more We visit for new fish for our tank, healthy food options for our dog, and for cute sweaters and shirts for our little Shih Tzu. The store's staff are helpful and supportive of all pets owners. The store is clean despite the occasional accident, which is tended to quickly.

Customer service is not the top priority. My dogs whine, cry and try to get away when we go for…read morean appointment. I sent this letter to their corporate offIce. We have been loyal customers of PetSmart for over 13 years, utilizing your grooming services, retail store, and veterinary services. Until this experience, we have never had a negative interaction. When I recently called to schedule grooming at the Alabaster location, I was treated in a disrespectful and condescending manner by the store manager. During the call, several negative claims were made about my dogs' behavior. This was both surprising and concerning, as all prior grooming documentation consistently describes my dogs as "great," "sweet," and "loving grooming." Had there ever been legitimate behavioral concerns, we would have addressed them immediately and apologized to any staff involved. The manager listed alleged incidents, including one dog urinating in a kennel--which is not unusual for a 13-year-old dog who may be anxious during treatment--and another dog allegedly biting when her legs were touched. This latter claim is particularly troubling, as this dog has never exhibited aggressive behavior toward anyone. The tone and cadence of the conversation were unprofessional and dismissive. As a result of this interaction, I have requested to be removed as a customer. I will also be sharing my experience through appropriate review channels and with others in my community. Once I obtain the manager's name, I will include that information in my feedback as well. Thank you for taking the time to review this matter. Tracy

Love the ladies at Fox Valley! Even when they changed locations we continue to take our dogs…read morethere! Great service and my dogs feel like they are at home. Thank you!!

They are always super nice to assist. My dog, Cooper loves their Bark and Stretch day out…read more My older dog Bentley wad given great care when he was supposed to get his teeth cleaned. However, his bloodwork came back questionable and they really didn't want to give him anesthesia until we found out more. I highly recommend them!!!

Very bad place. They refused to treat my cat who was having difficulty breathing even though they…read morehad scheduled my appointment earlier that day. I explained funds were limited since I had recently had a cat with colon resection among many other vet expenses, so I needed to approve what they would be doing. I asked about albuterol (I'm an RN in Pacu and have run a cat rescue on the side for many years) and they said they didn't have any, but didn't bother to explain that Terbutaline is what is most often used in a cat respiratory crisis. The first vet didn't listen to anything I had to say and said that she was the one with the vet degree. I responded calmly that there a great vets and there are bad vets so that comment means nothing. She then abruptly stormed out of the room and went and got the owner vet. I did agree to a chest XR at which point the arrogant male vet said they were not equipped to treat an emergency especially with me having a say in any of it and this was at 5:30( my appt was at 5) that he refused to treat and was quite ugly about it and referred me to the emergency clinic in Hoover. Now if funds are limited to begin with, how can I afford the emergency clinic? But of course Kent Farms didn't care. Plus at this point my cat was freaked out in a strange place which made his breathing even worse. They had my cat in the back and brought him to me telling me to leave. As I quickly walked out, I called my regular vet across town and even though they closed at 6 they said come. I got there at 5:57 and the vet stayed and treated him. The XR was not definitive. Radiologist that read it said either asthma or fungal pneumonia. Now they think heart worm is a possibility. Anyway my regular vet saved his life that with terbutaline, steroids, and antibiotics. He is now on Revolution, prednisolone, and occasionally requires a round of Doxycycline. Fungal blood tests came back negative. The experience at Kent Farms happened over 4 months ago. I was trying to go some place closer to home, but that was a mistake. Kent Farms even called the next day and left a message wanting to know what happened with my cat and asked my address so they could send me a bill. A bill for what, for endangering his life by refusing to treat him. Kent Farms Animal Hospital is awful.

I scheduled Tabitha to groom my dog at 12 noon on Wednesday. She was a no show. I messaged and…read morecalled. She said she was delayed. No problem but she never showed. She has refused to refund my $$$ which was 3 times more than I normally pay. I trusted her. Ive learned my lesson. Take your fur babies to a trusted groomer.even if it isn't convenient. Refunding my $$$ would be the right thing to do but she refuses. Scam. Do NOT use this so-called business. Sad. ​

From the owner: I thrive on working with my customers. I will work around any schedule. Day or night, early…read moremorning, or those "hard to accommodate" schedules that always seem to prohibite certain daily chores likes taking your fur baby to the 9-5 groomers.

Took my dog for grooming today and they did a wonderful job. Also very friendly and nice…read more Clean facility and great hours allowed for early drop off and picked her up after work. I will definitely be back.

Our pups seem to love going to Emily and Eli. They are patient and always perform an excellent job…read moreon our pups!!!