The cappuccino (€1,20), caffe americano (€1,20) and pastries (€1,00) were mediocre. I want to say that I liked this place, as the location is great, right near the garden and historic center, but alas I have to give it one star. Service is so important for me to truly enjoy any establishment and here it was a total fail.
We went around 9am on a Friday morning for a coffee and pastry. The staff was very strange... when we asked for some hot water, on top of our order of two pastries and two coffees, they looked at us like we had two heads. Asking us several times to clarify what we wanted. Then as they realized we wanted a cup of hot water, they recounted a story about feeling irked when another client had asked for hot water but brought their own teabag. They told us how they responded negatively to this request. They did not know why we needed the hot water, so by retelling us this story in a derogatory way only implied that if I were to pull out a teabag of my own, they would what.. growl their disapproval or throw me out of their establishment? haha.
Okay, I might understand that as a business that sells their own tea, you may feel jilted with others trying to get free hot water and bringing their own tea, but then just charge them for the price of tea! But, if someone has a preference to their own tea from their own home, shouldn't they be allowed to have some hot water, even if you make them pay for it?
We needed some water to make hot oatmeal for my child, but we felt watched and uncomfortable the whole time we were there, as they were waiting to see how we would use the hot water! Apparently, the bar deemed this use of hot water 'okay' and at the register, they did not charge us for the hot water. I would have gladly paid for the cup of hot water, if it meant that they would've left us in peace! The whole experience was just not inviting and I would definitely not return.
Business owners should be more flexible. The one star is for the location and the lounge area outside. read more