Horrible horrible horrible customer service. I should have looked at the 2 reviews they only have prior to buying the certificate. I read Esther's review and ours was exactly the same!!! Three of us took off work and came in after the lady on the phone said we were confirmed.
We arrived and were greeted not well, and none of the staff for the business was friendly at all. We sat and waited for over 20 minutes only to be told, "oops the guy didn't show up" and "he could have been in an accident, he isn't answering" So we were upset and said we wanted to talk to a manager. Well, "Paul" was called and then we heard him say that "he messed up, and didn't schedule anyone for my fiance's flight. So, we were very upset as we drove a long way to get there and wasted our day.
We never received any apology or any "hey how about a longer flight or a better anything" just a "why don't you call and reschedule"
As the days followed this ridiculous diatribe of emails, they finally just gave us a refund, and said this happens frequently, and a small story about a guy who was "rescheduled 3 times, and stayed patient after no one showed up 3 times"
Well, I for one give EXCELLENT customer service, and I desire that of any business I frequent. This is a horrible place, that has NO customer service, and has pilots in training taking people on their flights.
Lastly, the price is the same on groupon as it is on their website. I have photos to prove this. read more