Update: 11-14-2019…read more It is important to recognize, immediately, when a service provider extends themselves to correct an issue such as the one described below. Too often we dismiss the good people do and focus instead, on exclusively the negative. This update should be perceived quite positively. Two weeks after the initial posting of this review [below], yet another 'fee discrepancy' was discovered (credit card bill) and served as motivation for my calling the owner to reconcile what I felt was a growing list of concerns. Describing a series of events to the owner, from my initial screening to the date of service, I expressed my frustration and unhappiness with several items. Mr. Moore listened (yes without interrupting, rather unusual these days) and detailed, point-by-point, the service points (as described) not meeting his company's standards. His reflections were followed with a sincere apology and statement of action to resolve my concerns. This was more than satisfactory. What was not expected however was a written apology attached to a refund check in the mail. It was sincere, frank and much appreciated. So what this means is this .. in about two years my packaged outside heat pump will need replacing. His firm will be one of three on my list invited to bid for the opportunity. They earned the right to be on the list. What got him to that point was a reasonably competitive price point, efficient and knowledgeable service and most importantly .. a determination to admit and rectify unsatisfactory performance; the latter is exceedingly rare and those needing HVAC service should be aware of this. So my D+ grade gets changed to a B+. The firm would have received an A+ initially, had not all of the issues [below] occurred. They are certainly worthy of a call from you for your HVAC needs. My advice [below] still holds .. take quality notes during pre-service discussions to ensure there are no lapses in communication. ******************************************************************************** I'm rather reluctant to fully voice my opinion .. even though there's room to do do so. So, I'll keep it general. Technician was on time, well-equipped and prompt in service delivery. Two stars instead of four or five because the bill was different from details obtained two weeks ago when I was calling various HVAC vendors, comparing charges. So I paid, but not terribly happy about the cost difference. And I don't believe there was any real misunderstanding on my part. Paper doesn't lie. When considering these folks, my recommendation would be to not trust anything you hear over the phone but rather, get quotes in writing, no matter how small the service. Quotes should include a detailed cost of items used and labor; do not accept any generalities. Quotes should also include the name of the person you spoke with. As it relates to Absolute Climate Control, do not, under any circumstances, assume the notes you carefully took in a phone conversation two weeks ago to be consistent with what you will be seeing on your bill. But otherwise, my final grade is ... "D+".

I got home at 5:00 p.m. and realized there was no heat. I called absolute climate control and they…read morehad someone out here before 6:00 p.m. The gentleman that came was so professional and thorough and unfortunately had to come back the next day. But he showed up a little after 8:00 a.m. and not only my unit but all my ductwork, return etc. I need a part but everything is under warranty. Just love absolute climate control.

My experience with Bernco Solutions was excellent and I would highly recommend them On the evening…read moreof July 16th we had guests arrive for the weekend and the next morning we awoke to unusually high temperatures in the house. After checking the basics like tripped breakers, etc. and found nothing. Bernco Solutions had replaced all our HVAC ductwork during repairs after Hurricane Helene and did an outstanding job so I gave them a call. After a brief hold I was told that they would work me in sometime during the day but couldn't say exactly when so I scheduled service and pulled out the fans. Less than an hour later they called and said they would arrive in about fifteen minutes. Service tech Drake arrived a short time later and began his diagnosis. After just a short time he reported that an A/C compressor capacitor had failed and he quickly made the repairs. My HVAC was back online in a total time of less than 45 minutes with the service call and repairs costing far lower than I expected. Courtesy, quick service and competent repairs were exactly what I received and I am very grateful!

I have used Bernco Solutions for eight years now, and am extremely pleased with their service…read more Everyone on this team is caring and professional. Bernie, the owner, was here today as I was having an issue with my ac. He addressed the issue, and I want to thank him for all the help he has given me over the years, if you want a great company, choose Bernco Solutions!

1 - Quick response time 2 - VERY knowledgeable…read more3 - beat my other quote by $14k - yes that's right 4 - Installation crew were polite and respectful of property 5 - clean up - could not tell they had been there Owners Phil & Paul hard to beat their honesty!!!! My experience is that the bigger boys give you quotes to help cover all their overhead! Give the small companies a chance and see if you have the same experience as i did!!!!!

TERRIBLE experience with this company. The York unit we bought and had installed had a bad coil…read moreafter 6 months. They sent one crew out to fix it and two days later it didn't work again. They sent another crew out who bad-mouthed the first crew. We were out of AC for 8 days in 90 degree heat. Poor communication, poor followup and they are under new management. Phil Esposito's no longer owns the company. They may be cheaper but sometimes you get what you pay for

Jeff with Blast Heating and Air has given me great HVAC service for years. He is timely,…read moretrustworthy, knowledgeable, and honest. Solid local HVAC service. My brother in law uses Blast as well and has always had good service too. Recommend.

Locally owned and priced fairly. My AC went out yesterday and I called Jeff at Blast Heating &…read moreCooling. I had never done business with him before and he was actually my 2nd choice...but my 1st choice guy fell through because he was out of town. I usually don't like doing business with someone new...however after speaking with Jeff and his wife I felt confident that I'd give him a try. He arrived at my house in Greenville SC right on time and diagnosed the problem and it was a quick $100 repair. I wonder if I had called one of the "big" companies would they had been honest with me. I feel like Jeff is a pretty honest guy and would trust him working on my house again. He was on time, well priced, and trustworthy. I would give Blast an A+ in my books and will definitely call him again.

I have been using At Your Service HVAC for commercial and residential work for 20+ years. They are…read morealways quick to respond and do excellent work and have good any time I need them.

Great company! Response was very quick. Customer service was excellent. The quality of work was top…read morenotch and resonably priced. Technician was on time and very professional.

We recently had a tankless gas water heater installed to replace our 25 year old electric tank…read moreversion. Joel, was so helpful and patient helping us choose the right product and model. They were responsible and very professional and would highly recommend.

Eastergard installed a new 2 zone HVAC with ducts, hot water on demand system, and supplied gas to…read morefireplace. All this work was done almost two years ago. We waited to make this review to be certain we were confident making a recommendation. Our salesman, Alex, was incredibly attendentive and easily accessible. He assured us that he would be our point person throughout the installation process and moving forward. He kept his word: the few minor situations that came up following install he resolved quickly and without issue. We believe the professionalism and efficiency of the worth was worth the slightly higher cost compared to competitors.

We are a long time, subscribers to Carolina's HVAC and plumbing services…read more Chad finished our six month inspection of both our systems yesterday. He was thoroughly competent and friendly. The inspections lasted two hours and were thorough, with a report card that was honest and easy to read. We are totally satisfied with this company.

I signed up for their annual service plans on my HVAC units and generator. I paid a monthly fee. It…read moreseemed to be a very long time since I recall them coming out to service my equipment. I called and they verifies that it had been 8 month since my HVAC service 14 month since my generator. My winter HVAC service was skipped and my annual 2025 generator service was skipped......however I had paid for them. The customer service person did not seem to care in the least and actually told me I should have called them to schedule the service. I asked to speak with her manager (Mason) and he never called me back. Worst customer service I've experienced in a very long time!

My ac went out at the peak of a July heat wave. Scott and Keith arrived on time, fixed the issue,…read moregave me a reasonable and far price, and were kind and professional. I highly recommend this business.

Highly do NOT recommend this company to anyone! And will tell everyone not to use this terrible…read morecompany! Landlord hired Thompson to come out to fix our AC, they came out but do not have all the supplies they need on hand and said they had to "order parts". AC finally got fixed after being without for 12 days. 2 weeks after AC was fixed Thompson came back out, without letting us know they was coming and broke our AC. Said they had to fix a "sensor" but the AC was working perfectly until they started messing with it again for absolutely no reason without even telling us. 1 week later, without much communication they FINALLY came back out to fix the problem that they caused for absolutely no reason. Terrible company, terrible customer service and just down right SHITTY!