Phone got taken over by ads and blockages after updating software. Utterly frustrated. Just wanted…read moreto undo update. Dre was there to save the day, made it look easy. Problem solved. Will go back there for upgrades.

Weird customer service ! Ive been a long time t mobile…read morecustomer and when I wanted to get a new phone I naturally went to their store. Big mistake! The salesperson aka manager doesn't know basic math it turns out ! He tells me the phone price is 816$ and convinces me to buy it in installments since 'there's no interest' But his math was not 'matching' He tried to sell me the phone for 39$ a month for 24 months plus 125$ tax and initiation of line which is definitely not 816! When I pointed it out to him his explanation was even more bizarre He said he always 'rounds up the monthly sum and then when the bill comes and it is lower the customer is pleasantly surprised' Wow!

Thank you for all the years of my family and my cell phone needs. Today Rich assisted me with my…read morebroken screen. He completed the task in 30 min and my phone was back to its normal self again. He also helped me make a payment. I bought an Otter box for my new phone as well. Thank you for fixing my new iPhone phone and making it brand new again!

I shopped all over the valley calling places. I decided to go here since they had the best prices…read more Usually you get what u pay for but not here. My man Richard fixed my son's cracked IPhone 16 in about 30 minutes. He also cleaned it and gave me a free screen protector and case, who does that! To top it off he saw my phone and cleaned the charging port and speakers and hooked me up with a new case too! Me n my son feel like we have brand new phones now thanks to Richard, go hit them up for all your IPhone needs!

I picked up a new phone here recently. My old phones camera was cracked and splintering; it was…read morekilling my Yelp photos! Lol! It was a good and fairly painless experience. They don't keep large gig phones onsite so you have it delivered to your home but they walked me through the trade in process etc. and had plenty of cables, cases and screen protectors to choose from. I picked up Zagg products which come with a lifetime warranty via online registration. I also received 20% off the accessories because I bought 3. Free parking in a quiet strip mall not far off the 101. I'd come to this store again. Much easier experience than the Westside stores that are considerably busier.

I went in to ask about a bill that came out to be $214.00 for a family plan of 2. They gave me the…read morerun around and said there was nothing they could do, all the promotional promises I was offered for switching from T Mobile were not kept. The manager was a real prize, he really needed a basic course in customer service.

I had an extremely frustrating and disappointing experience with Victra Verizon…read more From the beginning, I was repeatedly given inaccurate and misleading information about pricing and billing. Despite clear verbal assurances, my bills were consistently higher than what I was quoted and agreed to. These conversations were documented in writing and through recorded calls, yet the issue was never properly addressed. The store manager, Sergio, was involved throughout this process and was fully aware of the situation. Unfortunately, there was a continued lack of follow up, accountability, and resolution. After multiple attempts to resolve the issue, I transferred all of my accounts to T Mobile, who covered the payoff as part of the switch. I am now preparing a small claims case against Victra and escalating the matter to Verizon corporate due to what I believe are deceptive business practices. Based on my experience, I cannot recommend this location to anyone looking for transparency or honest billing.

My review is specifically for Edgar's customer service. I had a large unexpected charge on my bill,…read moreafter having difficulties over the phone I decided to come into the store. I'm so glad I did! Edgar took time to explain everything to me, looked at my bill in detail and helped resolve my issue. I highly recommend anyone coming in to go to him as he is very patient, knowledgeable and very helpful! The world really needs more people in customer service like him!!!!! Thank You

They were available to clean out the charging port right away. Luckily the issue was just a bunch…read moreof lint in the charging port. I'd go to them for other repair issues!

Walked in today asked how much it would cost to replace screen on 17 pro he goes to computer…read morewithout answer I'm like are you going to answer? He goes I'm looking depending on the screen. I'm leaving out of the country have insurance with Verizon just wanted it done today before I leave, he snaps after I inquire and says $449. I'm like 4 dollars? Lol Super overpriced homies straight up tripppppin . Apple charges less for same day service. What a joke this place is. Ended up getting it replaced for 200 bucks at a different spot. What a money grab. Who goes here?

I went in to the store because I was Told by the At and t store on Moorpark that they had the color…read morephone I wanted. The person in the store wanted to leave for the day so he refused to help me. Literally he said we are closing in 20 mins. So I asked to just buy the phone then he said we don't take cash What happened to customer service??! I mean really. I would get fired if I refused service he literally would not help me. I do not recommend this store Horrible service. Don't go there

I went in here two months ago because my son's cell data was hit and miss. After looking at it,…read morethey didn't really have any solutions for us. Two months later, we realized that we have been paying for an additional line! The explanation from AT&T was that it happened because we went in the store. They apologized. And said, "yes, they do this because they get commission" and that it's an AT&T authorized retailer, not an AT&T store so nothing really happens when they are caught. Unbelievable! He actually encouraged me to write this review and said that he was getting the fraud team involved. And now I'm finding out from At&t that the name on the receipt is Karen P.

Robert was very helpful and it was a good experience. I would recommend their store in simi valleyread more

My phone took an obscene amount of time to fix with a red flag in the beginning I should have paid…read moremore attention to: 12/20 Phone screen cracked and half the screen is black so I emailed on Yelp for a quote. They are the cheapest so I decide to go here (I've since learned my lesson). Get there about 1 and the door is locked but hours say they're open. A neighbor heard me knock on the door and told me the guy was probably out to lunch (with no sign saying when they'll be back) but before I could leave, they called him and he said he's walking back over. I'm told the cost to fix my phone is $50 more than was told previously but I'm already there so I tell him fine. He orders the part and tells me it'll be in by Monday 12/23 I'm told the part is in so I go to get it fixed. When I arrive, the worker tells me that "they sent the wrong color" (black instead of purple) and asked if I still wanted it. The color doesn't really matter to me at that point, I just want to be able to see my screen, so I tell him fine and pick my phone up about an hour later with tape holding the screen in place so "the glue has time to set" which never happens 12/29 Go back because glue is not holding my phone together. They reglue it 12/30 Go back because glue is not holding my phone together. They reglue it and mention my battery might be swollen and if it doesn't work this time, I'll need a new battery (another $90). I ask why that wasn't mentioned when the phone was first "repaired" and was told they must have missed it 1/4 I go into iProtech and tell them something is wrong and they need to fix it. They tell me it's my battery for sure and my phone won't close until I replace it. I head to another phone repair place and ask if they can give me a second opinion on my phone. My phone is opened up, I'm shown my battery is not swollen, screws are missing, what they ordered to repair my phone was not a Samsung product (Samsung doesn't have matte black products), things are sticking out that shouldn't be (such as the S-pen), AND told they aren't supposed to use glue (3M tape is to be used). I go back to iProtech and tell them I want my money back or they need to order the right parts for my phone and fix it correctly (he did admit they use 3rd party products). I'm told it will be ordered and ready Tuesday. 1/14 I'm called saying the parts are in and I ask what happened to last Tuesday. I'm told they called. I called him out as I don't have any missed calls or voicemails. I go in, confirm that they have the correct case/screen that's from Samsung, and leave my phone for an hour. Upon returning I'm told it WAS my battery but they replaced it for free. Suuuuuure. 1/20 Phone is finally looking and sticking together appropriately. The only reason they get 2 stars is they finally fixed it.

I'm so happy that I discovered Ian!! I suddenly was unable to plug my power cord into the charging…read moreport on my IPad mini. Ian said to stop by and he'd take a look at it. He knew from his many past experiences that something was most likely broken off in there. Of course he was exactly right....a small metal piece of the plug itself had broken off in the port but was not visible to myself or my husband. He had it out in about 30 seconds and didn't charge me. He also happens to be a super nice guy as I stayed a few minutes to talk to him. Definitely my go to guy in the future if and when something more complicated goes wrong with my phone ipad or computer. Thanks so much Ian!!

Very nice guy. Great service. Got it done quickly. Will be a repeat customer. Highly recommendread more