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    Airtech Communication Internatl

    5.0 (1 review)

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    7 years ago

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    Verizon

    Verizon

    1.9(205 reviews)
    7.3 mi
    $$

    I had an extremely frustrating and disappointing experience with Victra Verizon…read more From the beginning, I was repeatedly given inaccurate and misleading information about pricing and billing. Despite clear verbal assurances, my bills were consistently higher than what I was quoted and agreed to. These conversations were documented in writing and through recorded calls, yet the issue was never properly addressed. The store manager, Sergio, was involved throughout this process and was fully aware of the situation. Unfortunately, there was a continued lack of follow up, accountability, and resolution. After multiple attempts to resolve the issue, I transferred all of my accounts to T Mobile, who covered the payoff as part of the switch. I am now preparing a small claims case against Victra and escalating the matter to Verizon corporate due to what I believe are deceptive business practices. Based on my experience, I cannot recommend this location to anyone looking for transparency or honest billing.

    My review is specifically for Edgar's customer service. I had a large unexpected charge on my bill,…read moreafter having difficulties over the phone I decided to come into the store. I'm so glad I did! Edgar took time to explain everything to me, looked at my bill in detail and helped resolve my issue. I highly recommend anyone coming in to go to him as he is very patient, knowledgeable and very helpful! The world really needs more people in customer service like him!!!!! Thank You

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    iProtech - Simi Valley Professional iPhone Repair - Storefront

    iProtech - Simi Valley Professional iPhone Repair

    4.5(122 reviews)
    10.6 mi
    $

    Robert was very helpful and it was a good experience. I would recommend their store in simi valleyread more

    My phone took an obscene amount of time to fix with a red flag in the beginning I should have paid…read moremore attention to: 12/20 Phone screen cracked and half the screen is black so I emailed on Yelp for a quote. They are the cheapest so I decide to go here (I've since learned my lesson). Get there about 1 and the door is locked but hours say they're open. A neighbor heard me knock on the door and told me the guy was probably out to lunch (with no sign saying when they'll be back) but before I could leave, they called him and he said he's walking back over. I'm told the cost to fix my phone is $50 more than was told previously but I'm already there so I tell him fine. He orders the part and tells me it'll be in by Monday 12/23 I'm told the part is in so I go to get it fixed. When I arrive, the worker tells me that "they sent the wrong color" (black instead of purple) and asked if I still wanted it. The color doesn't really matter to me at that point, I just want to be able to see my screen, so I tell him fine and pick my phone up about an hour later with tape holding the screen in place so "the glue has time to set" which never happens 12/29 Go back because glue is not holding my phone together. They reglue it 12/30 Go back because glue is not holding my phone together. They reglue it and mention my battery might be swollen and if it doesn't work this time, I'll need a new battery (another $90). I ask why that wasn't mentioned when the phone was first "repaired" and was told they must have missed it 1/4 I go into iProtech and tell them something is wrong and they need to fix it. They tell me it's my battery for sure and my phone won't close until I replace it. I head to another phone repair place and ask if they can give me a second opinion on my phone. My phone is opened up, I'm shown my battery is not swollen, screws are missing, what they ordered to repair my phone was not a Samsung product (Samsung doesn't have matte black products), things are sticking out that shouldn't be (such as the S-pen), AND told they aren't supposed to use glue (3M tape is to be used). I go back to iProtech and tell them I want my money back or they need to order the right parts for my phone and fix it correctly (he did admit they use 3rd party products). I'm told it will be ordered and ready Tuesday. 1/14 I'm called saying the parts are in and I ask what happened to last Tuesday. I'm told they called. I called him out as I don't have any missed calls or voicemails. I go in, confirm that they have the correct case/screen that's from Samsung, and leave my phone for an hour. Upon returning I'm told it WAS my battery but they replaced it for free. Suuuuuure. 1/20 Phone is finally looking and sticking together appropriately. The only reason they get 2 stars is they finally fixed it.

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    iProtech - Simi Valley Professional iPhone Repair - Business place

    Business place

    iProtech - Simi Valley Professional iPhone Repair - This is the phone after Adrian broke my screen!!

    This is the phone after Adrian broke my screen!!

    iProtech - Simi Valley Professional iPhone Repair - Parts that aren't the correct color and aren't keeping together

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    Parts that aren't the correct color and aren't keeping together

    Airtech Communication Internatl - mobilephones - Updated May 2026

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