My claim is from June 2022. In April 2023 (almost a year later) they finally come back to me telling me there is nothing they can do, and because they do not have a partner in Portugal they have to drop my case (what the h*** is this excuse even?).
They have been unresponsive for months, although I asked for updates every 2-3 months.
My flight had been canceled last minute by Ryanair and I had to rebook a very expensive one + stay overnight in Madrid (hotel costs). To this day, I still don't know why my flight was canceled in the first place!
I could have chosen another company to deal with my case and claim my rights, next time I will for sure go see the competition. read more