Where do I start?
We chose Air Solutions over other contractors for furnace and a/c install because price was competitive, sales pitch from MM was verrryyy smooth, and had used them a few years earlier for gas fireplace insert.
They arrived on scheduled day without proper parts (to be fair, it was December 23 and the parts shop had closed unexpectedly early and they hadn't figured on it), so furnace was installed, but would need to come back for A/C at later date. Appointment arranged and new crew arrived without the proper parts. Turns out the furnace was incorrectly installed (was actually on a slant), metal fabricating had to be redone completely, took another week. Repeated calls to Sales Agent (who said that he would come for an inspection and make sure that we were 100% happy) and General Manager went unanswered. It was only the Service Manager and front desk Reception that finally took pity on us and cared about what we had to experience.
For the (very) few dollars in savings, save yourself a giant customer service headache and shop elsewhere. read more